dresswe.com Avaliações 

156
O TrustScore é 1 de um total de 5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I purchased an order with dresswe.com on May 10th. I checked with them about the order on June 5th through their contract email. They claimed that my package had been delivered and that’s a lie! I c... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beware and think twice before ordering. Don't be a fool like I was, I ordered a lovely dress which I had seen on Facebook it took weeks to arrive and when it did the size was soo tiny for plus size bu... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony" Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Dresswe is a professional company focus on customizing wedding & special occasion dresses. We have our own factories with professional tailors and workers which will make sure the quality before shipping. You can find the trendiest bridal fashion here. Dresswe Creates each of its design into a combination of culture and art in an open-minded manner, and show the world the unique charm and verve of modern women. With following the new trend of dress design at world level, dresswe's design is positioned to display women’s elegance and grace to the greatest extent.


Informações de contato

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Muito Ruim

O TrustScore é 1 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

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Todas as avaliações

(156)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Absoloutely Gorgeous

Dresswe is an online shop with absolutely gorgeous wedding dresses.I really love their collection of wedding dresses.When I browsed the site,I couldn't select any wedding dress at first,because all the dresses are really nice.Finally I found Strapless Lace Beach Wedding Dress as my favourite wedding dress.

23 de dezembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Satisfied and pleased shopping

My daughter was very satisfied as was I when the dress arrived. Prepared for a evening performance,delicate sequins and beading,I modify it into lace-up,and it fits me very vell.It was exactly as the picture and description and will definitely order from this place again. Very pleased.

21 de dezembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast shipping

This was a beautiful veil. I wanted something simple, yet elegant and this was perfect. DressWe shipped the item in an amazing amount of time.

16 de dezembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice

Good service, and quality of products :).

30 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

best service ever experienced

Best service I have ever experienced online and I will definitely do a lot of shopping online. Dresswe is my prefer online store to shop in the future.

19 de outubro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After shopping

After shopping on dresswe for the first time I found that the quality of the clothes are actually really good. I ordered some dresses,shoes, and purses and they all arrived on time. My friends all said that I look very sexy in the clothes

21 de julho de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

long shipping but amamzing dresses

at first I am so disappointed about shopping here, because I had waited about 4 weeks, but I still don't receive my sexy dress, so I email their customer service, they said that don't worry, your package is on the way, but i had waited so long, i really feel boring, but when i receive the package, i think my dress desercei me to wait so long, because it is really very beautiful, it's so perfect.so I am satisfied now.?

15 de julho de 2015
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

my style items

I love this store!!! I went there to purchase a few things for the summer and found many fashion items i like, ijust can't hold my purse.and the website is easily to make orders. the shipping is late about 4 days, but i don't care about this, because the items looks just like it did on the website. i would like to buy my fall items from here, it's really my style.

15 de julho de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

lovely items I receive

Great looking clothing with a nice price. This store is easy to use, my items arrived just a little late, but the other is good, such as customer service, and I couldn't be happier with them!

2 de julho de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Great dress but buyer beware

I'm not writing this review to get a solution to my issues, im writing so others may know and can make the best choice when decided whether to shop at dresswe.com or not. My dress came exactly as the picture like I ordered, and fit well as it was ordered to my size. I'm pleased with the quality of the material and the dress in general. However the customer service I received was unsatisfactory. My order tab was never updated and I also had to message customer service for my order updates. I was told on one occasion my dress would be shipping within a week or so, and once the time frame came and passed I inquired as to why I had not recieved a shipping update message, and was told that they needed to know my deadline so they could ship it on time. So basically I was lied to about shipping the first time. I paid shipping 3 times on my order. Once when I first paid the order but 2 more times for international shipping which was not mentioned before purchasing. Customer service had timely replies but was sometimes untruthful and it was inconvenient having to message them everytime you wanted to know what stage your order was in. A great quality dress but less than average customer service. So buyer beware this website will cost you a lot of patience and time and some hidden fees.

25 de abril de 2015
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Natalie,

Thanks for your review.I’m so sorry for that you are not satisfied with our service.We must apologize for our customer service representative who didn't provide qualified service for you.and we have already took some measure to avoid this situation.If anything we can do for you to make up this unsatisfied shopping experience, please tell us directly,believe we can give you a satisfactory solutions.So please be noticed to check your inbox or send an e-mail to info@dresswe.com or service@dresswe.com,Believe we will give you a satisfactory solution.

Thanks for your feedback!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Don't waste your time or money!

I should have read the reviews first!! It would have saved me time and money. Everything has already been said. They can't handle simple questions and it takes FOREVER for any product to be sent. It says on their website that dresses take 8 to 12 days to make, then it takes another 5 - 8 days to ship. After 13 days my dress had not even been finished yet. I emailed them many times to find out how long it will take to ship, and if it's not going to get to me in time, then I wanted to cancel the order. If I cancelled i would only get 50% of what I paid. Poor business practice, even worse customer service. Don't waste your time, buy local and save your sanity.

9 de abril de 2015
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Cheri,

Thanks for your review.I’m so sorry for that you are not satisfied with our service.But please believe us we are a company that proud of quality control.So we must make sure that the dress we made must suitable for you.I have communicated with our colleague.If you want to cancel this order,We always provide refunds&returns and you can read the policies below:
http://www.dresswe.com/help/returns-refund-dispute-166/.
So please be noticed to check your inbox or send an e-mail to info@dresswe.com or service@dresswe.com,Believe we will give you a satisfactory solution.

Thanks for your feedback!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Very horrible service and slow feedback

I placed my order since 15 MARCH surprisingly they demanded the payment immediately and once it was done until today I tried calling with no answer, sending email and just getting a stupid reply that dose not answer my inquiry. Even their online chatting is a big joke.

I recommend not to buy anything from this site. If you are going to do so then your better off setting your money on fire.

7 de abril de 2015
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Mohammad,

Thanks for your review.I’m so sorry for that you are not satisfied with our service.We must apologize for our customer service representative who didn't provide qualified service for you.and we have already took some measure to avoid this situation. I have communicated with our colleague.If you want to cancel this order,We always provide refunds&returns and you can read the policies below:
http://www.dresswe.com/help/returns-refund-dispute-166/.
So please be noticed to check your inbox or send an e-mail to info@dresswe.com or service@dresswe.com,Believe we will give you a satisfactory solution.

Thanks for your feedback!
Dresswe.com

Avaliado com 5 de um total de 5 estrelas

Excellent Service !!!

I normally don't write reviews but since this store has so many mixed reviews, I thought I needed to share my very positive experience! I Ordered a black dress.The items came in within 10 days of ordering and were extremely good quality for the price! My experience with Dresswe and their customer service has been nothing but pleasant and I would definitely recommend the store and order again.

24 de março de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great dress

I love it very much, great fit and I did not expect that it will be so beautiful. Thanks for great experience.

21 de março de 2015
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be careful.

I got a dress from here that was gorgeous but the neckline needed to be fixed by a tailor before the dress was presentable. It was supposed to have a sweetheart neckline but had a strange wandering line for a neckline instead. I contacted dresswe before I had alterations made and they offered no discount, no refund...they said I should have it fixed by a local tailor or sell the dress. :/

14 de janeiro de 2015
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Christel,

Thanks for your reviews.I’m so sorry for that you are not satisfied with the dress quality.Can you give me your order No.,because we are a company that proud of quality control.So we must ensure that you are not invited by our rival.I have communicated with our colleague.We always provide refunds&returns and you can read the policies below:http://www.dresswe.com/help/returns-refund-dispute-166/.Maybe you need to email us the showing picture of your dresses before your refund request been approved. So please send an e-mail to info@dresswe.com or service@dresswe.com,Believe we will give you a satisfactory solution.

Thanks for your feedback!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Do not shop here!

I ordered a pair of boots of their web-site. The description said they were leather and the picture had nice heavy buckles and solid heels. My boots came 4 weeks later and they are "imitation" leather. It even says so on the box. The buckles are cheap little craft store buckles and they do not have the same heel. I have asked their customer service in four different e-mails for return instructions and they will not let me return them. This is what they said. "But we may have a misunderstand about the word of leather." I wish I had read the reviews before I shopped here. I will never make that mistake again. Do not not waste your money here.

29 de outubro de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Malo

Mal estoy esperando mi vestido y nada que llega ya tengo 11 días y por lo que veo no va a llegar enojadicima según la entrega es de 4 a 8 días

7 de outubro de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading and Manipulative Return Policy

I ordered a pair of shoes for my wedding from dresswe.com. Whenever they arrived they did not fit well and I cannot wear them for the wedding. I contacted customer service, per policy, to return them within thirty days of arrival. Customer service has shown me no flexibility or understanding and will not except the return/issue me a refund. I feel that the return policy is misleading and manipulative. I would never have ordered these shoes if I had known the reality of the return policy on the website. I would not recommend this website to anyone for any reason.

17 de setembro de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear my friend
I'm so sorry the shoes you ordered were not fit,and you were not satisfied with our service, but could you tell me your order number so that I can help you to check more about your orders.Then our company provides the return&refund service,you can learn some with the link here:http://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1.
Please believe us and we will help you to clear all your unpleasures.
Thanks&Best regards!
Dresswe.

Avaliado com 2 de um total de 5 estrelas

Gorgeous dress!

I needed specific colors and they were able to accommodate me. I also needed it a little longer. However, it is not true to size and I now don't have a dress to wear. I have just contacted them and know they will be back in touch with me tomorrow. Their contact is excellent. I believe they will try to correct my issue. I will re-post after hearing back from their customer service. The dress is totally awesome. I do want to be able to wear it. It is for my 50th class reunion.
UPDATE: Never received the correct size dress. Make sure you are dealing with an American company. No response!!

8 de setembro de 2014
Avaliação não solicitada

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