Drift Bridge Group - Walton Audi Avaliações 103

Brilliant experience in buying new car, excellent service from James Hunt.

Great until they get your money. Then they don’t take any accountability for you being left with issues on a brand new car nor the inconvenience caused to you.

I had such good service from Braden Batley through the selling part.
When it came to the after sales im left very disappointed and i truly regret my purchase.
No apology for inconvenience.
Wanted my day wasted for car to be brought in for diagnostic testing only to be told needs to be done a different day.

There’s clear marks on the rear light inside and out so no way is this something i could have done and im told tough that its my responsibility and that i probably caused it.
Rubbish and impossible the positioning of the damage.
And of course no documented photos of when they had the car to prove otherwise.

There’s a noise left on my car and again no apology.
Braden tells me it’s not their fault and these things can happen.
Very matter of fact.
An apology would have been nice and some empathy.
I have been nothing but courteous and polite.
Agreed to a good review initially.
However now things change and i will be taking this as far as i can go as the handling of things after are not acceptable as far as i am concerned and not what i would expect after paying such a large deposit and purchasing a brand new car.

I am more than just a number and as i have been made to feel this way i will continue with my complaint which im sad to have to do.

Excellent service all the way through.

Poor customer service and very unclear communication. AudiCAM is advertised as part of the MOT when booking, but I didn’t receive it this time, even though I have previously. Left feeling like they didn’t even check the car, and unfortunately I can’t trust this place.

For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable
He kept me updated regularly during the process & it was a pleasure to deal with him.He made all the paperwork & finance straightforward

For me personally, it was to go into an Audi Showroom and purchase a vehicle.
Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my purchase.
Very pleased so far with my approved Audi.

Excellent Service

Extremely efficient friendly service Mark was very helpful.

Mark was very good to keep us updated and answer any questions we had.

He listened to us and helped purchase the right car.

All round good service and communication. Great experience when collecting new car

I’ve been a customer at Walton Audi for over a decade, and every experience—especially this recent purchase of my Audi A5—has been consistently excellent. I initially came in expecting a straightforward process, but Tony once again went above and beyond. Over the years, he’s taken the time to truly understand my preferences and needs, and he’s also been incredibly helpful in supporting my brother with his cars as well. This makes the whole experience feel personal rather than transactional. He knows exactly what works for me and always guides me with genuine care and insight.

The service across the dealership is equally impressive. From the warm and welcoming reception team to the comfortable, positive atmosphere throughout, it’s always a pleasure to visit. Even when my car is in for servicing, I’m able to work comfortably there, which speaks volumes about the environment they’ve created.

Tony remains the standout—his consistency, professionalism, and personal approach are the key reasons I continue to return. That level of trust and service is why I’m very happy to give five stars.

Tony was superb throughout, thoroughly attentive, knowledgeable and a pleasure to deal with

Professional, helpful and friendly service.

I have purchased 1 new and 1 nearly new car from walton audi. In both cases the experience has been very good with competent and friendly staff, good communication, and competitive pricing.

Great service, lots of information shared. Felt like I could trust the advice. James was great.

The Audi representative,Tony, was excellent in dealing with my purchase. He was efficient and detailed throughout the process.
Thank you

The whole buying experience was a pleasure from start to finish. Terrific salesman who knew everything about the car I purchased which made a real change from some of the dealers I have dealt with in the past

From the first time we arrived at Walton on Thames Audi, we received a warm welcome with a comfortable sit down and a coffee, after a 50 mile journey from home. We were then given a good look over the car we were interested in buying, both inside and out.
The sales representative was very knowledgeable and nothing was too much trouble for him. He took us for a test drive and answered all our questions. We felt we had a full picture concerning the car's history, which all made sense, giving us confidence in proceeding with the purchase of the car.
When we returned some days later to complete our purchase of the car, everything was done efficiently and clearly, the process with the paperwork etc was explained and we left in our new car feeling very good about the whole experience. Thank you!

Absolutely perfect throughout. Rahim was always attentive, responsive, and transparent. He is a real asset to the company. Thank you again for making the process so smooth and enjoyable.

Michael and Marek are the dream team! I’ve bought a few cars now from Walton Audi and these guys make the experience so enjoyable. They go above and beyond each time and make the process so smooth and easy. 5* LEGENDS!!