Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... Ver mais
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Veja o que dizem as avaliações
It was my first time purchasing a car, I couldn’t have asked for a better sales person to help me than Nick Bays! He was extremely informative about the car and the finance options available. Highly r... Ver mais
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional. Sorted out a slight problem for me an... Ver mais
I honestly couldn't have asked for a better experience. From start to finish, the service I received was outstanding. Rahim went above and beyond to make the whole process smooth, stress-free... Ver mais
Detalhes da empresa
- Concessionária
- Concessionária Audi
- Concessionária Honda
- Revendedora de carros usados
- Concessionária Volkswagen
Escrito pela empresa
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Informações de contato
Reigate Road, KT17 3DT, Epsom, Reino Unido
- www.driftbridge.co.uk
4,7
Excelente
468 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
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Resposta da Drift Bridge Group
Thank you for your 5-star review, Tom! We’re pleased to hear you found our team quick and helpful.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thanks again!
New car sales experience
Good advice and options provided by the sales exec. Quick and easy to do business with details of the finances clearly explained
29 de março de 2026
Resposta da Drift Bridge Group
Thank you for your 5-star review, Steve! We’re delighted to hear that you had a smooth and positive experience with our sales team.
It’s great to know you found the advice helpful and the process quick and straightforward, with everything clearly explained. That’s exactly the experience we aim to provide.
We hope you’re enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Satisfied customers!
We dealt with the lovely Ryan Parker at Volkswagen Drift Bridge, Epsom and were very happy with the service we received from start to finish!
26 de março de 2026
Avaliação não solicitada
Resposta da Drift Bridge Group
Thank you for your 5-star review! We’re so pleased to hear that you had such a positive experience with us at Drift Bridge Volkswagen.
It’s great to know that Ryan looked after you so well and provided excellent service from start to finish. We’ll be sure to pass on your kind words to him, he’ll be delighted.
We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!
An excellent experience buying a car at…
An excellent experience buying a car at Drift Bridge. Very friendly and happy to answer any questions I had. Especially Helen and James who both made it very enjoyable at every stage, from the first phone call to picking my new car up, what a great team they make.
A very customer, thank you.
29 de março de 2026
Resposta da Drift Bridge Group
Thank you for your fantastic review, Chris! We’re delighted to hear that you had such an excellent experience with us at Drift Bridge.
It’s wonderful to know that Helen and James made the whole journey enjoyable for you, from your first enquiry through to collecting your new car. We’ll be sure to pass on your kind words to them, they’ll be thrilled.
Providing a friendly and supportive experience is what we strive for, so your feedback means a lot to us. Enjoy your new car, and we look forward to welcoming you back in the future. Thank you again!
We purchased our first Audi - consistent issues lack of communication post sale
We purchased our first Audi — a 2020 Audi e-tron — from Drift Bridge Audi in Epsom in September 2025. The initial sales experience was positive overall, and the process of trading in our previous car was straightforward, although there was some pressure to purchase additional add-ons.
Unfortunately, shortly after collecting the vehicle, we experienced our first issue: a fault with the wing mirror camera. The dealership resolved this under warranty and provided a courtesy car without any problems.
However, since that initial repair, the vehicle has been plagued by ongoing issues and has returned to the dealership numerous times. These include:
• Nearside wing mirror/camera fault (replaced shortly after purchase)
• Persistent water ingress, first reported in November
• Sloshing noise inside the cabin (later attributed to a blocked drain, cleared on 26/01)
• Water staining to the headlining around the sunroof following drainage work
• Offside wing mirror/camera now intermittently faulty
• Signs of poor-quality previous bodywork repairs (overspray on the front bumper and missing trim)
• Excessive wind/road noise from the nearside front passenger door
• Vehicle entering fault mode on two occasions, rendering it undriveable
• Offside charging port has stopped working entirely since January
• Vehicle intermittently failing to turn on, leaving us stranded — with advice simply to “turn it off and on again”
In addition to the vehicle faults, our experience with courtesy cars has been frustrating. While our car has been in the workshop for extended periods, we have been repeatedly asked to return courtesy vehicles at short notice because they were part of the dealership’s sales stock and had been sold. This has caused significant inconvenience, requiring us to rearrange replacement vehicles. On one occasion, a “new” courtesy car was delivered with an engine warning light already present.
Given the frequency and seriousness of these issues — particularly water ingress, electrical faults, and evidence of prior repairs — we have completely lost confidence in the vehicle as a safe and reliable family car. We have requested either a return of the vehicle or, at minimum, an extended warranty to cover the duration of our finance agreement.
Despite multiple follow-ups via email and phone, communication has been poor, with little sense of ownership or resolution. The car has recently been returned to us after further investigation, although issues still persist, including a fault with the driver’s side camera.
We chose to support a local dealership and expected a premium experience from Audi. Unfortunately, based on our experience, we would not purchase another vehicle from this dealership — or the brand — again. I rarely leave reviews, but I feel it is important to share this experience so others do not encounter the same issues.
29 de março de 2026
Avaliação não solicitada
Resposta da Drift Bridge Group
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations on this occasion.
We take all feedback seriously and are always looking for ways to improve. Our Service Manager, Ian Keen, has been in contact and we hope the concerns raised are now being resolved.
If there is anything further we can assist with, please do not hesitate to get in touch.
Very helpful staff
15 de março de 2026
Resposta da Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found the team very helpful at Audi Approved Epsom.
We really appreciate your kind words and hope to welcome you back again soon. 🚗
My first visit
Having presented myself at Skoda Driftbridge for the first time ever, with a fault with my car, they were able to fit it in to their schedule and have it returned to me within a couple of days, whilst able to find me a courtesy car. Through out my dealings with all members of staff I have received nothing less than total professionalism. Friendly, knowledgeable, able to answer any questions and helpful. I was always kept informed of progress, even though the repair was carried out quickly.
I thoroughly recommend Skoda of Driftbridge.
23 de março de 2026
Avaliação não solicitada
Resposta da Drift Bridge Group
Thank you, Bob! We’re delighted to hear your first experience with Drift Bridge Škoda was such a positive one.
It’s great to know the team were able to fit your car in quickly, provide a courtesy car, and keep you well informed throughout the process. We’re especially pleased you found everyone professional, friendly, and knowledgeable, that’s exactly the level of service we aim to deliver.
Thank you for your recommendation and fantastic 5-star review; we really appreciate it! 🚗
Great day 😃
Jake was very patient with me, as I've never driven an automatic before which I'm now loving. Also he helped me get set up with all the tech, and connected my phone and showed me how to make things easy.
19 de março de 2026
Resposta da Drift Bridge Group
Thank you, Clare! We’re delighted to hear Jake took the time to support you, especially with getting used to driving an automatic and setting up all the technology in your new car at Gatwick Honda.
It’s great to know he made everything easy and helped you feel confident, and even better that you’re now loving the automatic!
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Resposta da Drift Bridge Group
Thank you, Kelly! We’re delighted to hear James provided exceptional service at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Mark and Gianni were very helpful and…
Mark and Gianni were very helpful and the transaction went through very smoothly.
22 de março de 2026
Resposta da Drift Bridge Group
Thank you, Tony! We’re delighted to hear Mark and Gianni were so helpful and that everything went smoothly at Walton Audi.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Fabulous from start to finish
21 de março de 2026
Resposta da Drift Bridge Group
Thank you, Guy! We’re delighted to hear your experience was fabulous from start to finish at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again soon. 🚗
James was absolutely amazing
James was absolutely amazing. He knew his stuff. He made me and my family feel welcomed and explained everything really well. James is an asset to Drift Bridge.
16 de março de 2026
Resposta da Drift Bridge Group
Thank you, Anil! We’re delighted to hear you and your family felt so welcome at Walton Audi. It’s great to know James provided such knowledgeable and clear support throughout your experience.
He’ll be really pleased to hear your kind words; we agree, he’s a real asset to the team. Thank you for the fantastic 5-star review! 🚗
I found the explanation of the…
I found the explanation of the complicated options for the controls inadequate.
16 de março de 2026
Resposta da Drift Bridge Group
Thank you for your feedback, Michael. We’re sorry to hear that the explanation of the controls and their options was not as clear or thorough as it should have been. We understand how important it is to feel confident using all the features of your vehicle.
If you’d find it helpful, we’d be more than happy to arrange a follow-up session at Walton Audi to go through everything with you in more detail and answer any questions you may have.
Thank you again for your feedback; it helps us improve our service. 🚗
Professional, helpful and friendly
Professional, helpful and friendly. Would recommend this garage.
14 de março de 2026
Resposta da Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found the team professional, helpful, and friendly at Walton Audi.
We really appreciate your recommendation and kind feedback; thank you for choosing us! 🚗
Smooth and efficient service
The experience was smooth from start to finish. I had an idea of the car I wanted. There weee no sales people available when we went in but a lady helped us and worked out the finance and then passed us straight over to sales. They kept in touch through the whole process and responded quickly to any emails or queries I had. The car was waiting in the showroom with a lovely bouquet of flowers and we were shown around the car. Great service.
7 de março de 2026
Resposta da Drift Bridge Group
Thank you for your fantastic 5-star review! We’re delighted to hear your experience at Walton Audi was smooth from start to finish.
It’s great to know the team supported you from the moment you arrived, kept you informed throughout, and responded quickly to your queries. We’re especially pleased you enjoyed the handover; having your car ready in the showroom with a bouquet is always a nice touch!
We really appreciate your kind words and hope you enjoy your new car. 🚗
Resposta da Drift Bridge Group
Thank you, Michael! We’re delighted to hear you received perfect assistance from the sales team at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Resposta da Drift Bridge Group
Thank you, Laura! We’re delighted to hear you found the team very helpful, friendly, and professional at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Great cars Honda
Great cars Honda. 5th one bought from Honda Gatwick. Staff friendly and very helpful. Even have a Honda lawnmower
18 de março de 2026
Resposta da Drift Bridge Group
Thank you, John! We’re delighted to hear you’ve now purchased your fifth car from Gatwick Honda, your continued loyalty really means a lot to us.
It’s great to know you find the team friendly and helpful every time. And a Honda lawnmower too, that’s fantastic!
Thank you for your kind words and 5-star review, we look forward to seeing you again in the future. 🚗
Buying a car remotely.
The buying experience was great with the online sales representative being helpful and knowledgeable and I was happy with the price paid for my new car. Unfortunately she was unable to deliver the car but arranged a pick by a driver for me. The actual sales was conducted by a Sales Manager who tied up all the paperwork and offered many add on services. When I declined online, i was offered additional services during my visit which again I declined. A big show was made of unveiling the new car, which was unnecessary in my eyes before he took less than 5 mins to show me the main functions of the car. He made various assumptions about my knowledge and understanding of the functions so I did not feel willing to ask further questions. In my view his priorities were wrong, not offering good customer service on the core product, whilst emphasising the extras to earn commission hence my 4* rating
2 de março de 2026
Resposta da Drift Bridge Group
Thank you for your detailed feedback, Karen. We’re pleased to hear that your overall buying experience was positive and that our online sales team were helpful and knowledgeable, and that you were happy with the price of your new car from Walton Audi.
We’re sorry, however, to hear that the handover experience did not meet your expectations. The vehicle handover should always be thorough, tailored to your level of knowledge, and focused on ensuring you feel completely comfortable with your new car. We also understand your comments regarding the additional products, and we apologise if this felt prioritised over your experience.
Your feedback is really valuable and will be shared with the team to help improve how we balance product explanations with any optional extras. If you would find it helpful, we’d be more than happy to arrange a follow-up session to go through the features of your car in more detail at your convenience.
Thank you again for your honest feedback; it helps us improve our service. 🚗
Purchase of an A3
My purchase of an A3 was smooth, unpressured and uncomplicated. I was given the deal I wanted and the time to make the right choice. If you're in the market for an Audi, Drift Bridge Garage is the place you should start.
13 de março de 2026
Resposta da Drift Bridge Group
Thank you, Michael! We’re delighted to hear your purchase of the Audi A3 was smooth, unpressured, and straightforward at Walton Audi.
It’s great to know you were given the time and support to make the right choice, along with a deal you were happy with. Your recommendation means a lot to us.
Thank you for your kind words and 5-star review; enjoy your new A3! 🚗
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