I contacted the company after I didn’t get my package and they have reported to the usps representative to investigate and they re-send me the replacement item. Their customer service is very excell... Ver mais
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Veja o que dizem as avaliações
My order was fulfilled fast and the shipping options were good. My ordered item came packaged and protected well. I got what I ordered -- happy.
Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... Ver mais
The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... Ver mais
Detalhes da empresa
Escrito pela empresa
DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!
Informações de contato
6442 Platt Ave #153, 91307, West Hills, Estados Unidos
- 747-888-3085
- sales@drivesolutions.com
- www.drivesolutions.com
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a Dash Cam hard wire installed by…
I had a Dash Cam hard wire installed by Dean from Drive Secure Solutions and he did a fantastic job! The camera was installed very neat and tidy and it only took around an hour on my own drive
Could not recommend them and Dean himself enough! :)
13 de junho de 2025
Avaliação não solicitada
Drive arrived quickly
Drive arrived quickly, was installed, data restored. All is well with the new drive.
24 de maio de 2025
Excellent service
After talking with Greg and getting the right parts and info it was easy to get started and the parts arrived quickly
8 de maio de 2025
Mother’s Day save!
Not only did I order the wrong part, drive solutions offered a return, even though I tried to install it. Amazing just with that, then, to boot, they helped me to find out it would work in a different laptop, saving my Mother’s Day present!
27 de abril de 2025
Great customer service
2 de maio de 2025
Dishonorable Company
Lesley contacted me saying that the product I ordered was out of stock. Leslie is a liar.
Lesley instead increased the price of the product on the site by another $50 and did not mark it as out of stock.
8 de maio de 2025
Avaliação não solicitada
Resposta da Drive Solutions
There was an error on our website that mistakenly showed the product as in stock when it was not. When Lesley reached out to inform the customer, it was simply to communicate that we were unable to fulfill the order as placed — not to mislead or deceive in any way.
After the initial communication, the product listing was updated to reflect a 3–5 day ship time and the price was increased. This was not an attempt to raise the price for profit, but rather to discourage further orders of a discontinued item that we no longer carry. We keep discontinued products listed for a limited time so customers can be directed to current alternatives. In this case, we also included a reference to a newer model that is available.
Once we received the customer feedback, we made an additional update to the product page, clearly marking the drive as discontinued to prevent further confusion.
We want to emphasize that there was absolutely no intent to lie or be dishonest. It was a site error, which can unfortunately happen, and we tried to correct it as quickly and clearly as possible. We also offered the newer model at our cost in an effort to make things right.
Great products to make fast PC and…
Great products to make fast PC and laptops.
Will definitely use this company again.
24 de março de 2025
Defective hard drive. Slow shipping
Paid for priority shipping 1-3 days and it took 5 days. It also was shipped in bubble wrap inside a box with nothing else to keep it from bouncing around and becoming damaged. The Hard Drive is not recognized in BIOS and I have tried troubleshooting, it seems to be defective. Update: it was a defective drive as I purchased one elsewhere and installed it just fine. Instead of offering a refund like a reputable business, they want to charge me more money to return it!!! I didn't want a replacement as the first one was new supposedly? So I told them I wanted a full refund and them to pay shipping. Originally they denied a refund. After contacting PayPal I was able to work out a refund for the defective product. I did not get back any of the money for shipping and it cost me 16 more dollars to send it back. So I paid 70 originally and an additional 16 dollars to send it back. So I received a refund for the item only. 60.00 dollars. Had they paid me back for the shipping and this didn't cost me my time and 26 dollars for nothing, I would have given a 4 star rating. Customer service could be better and their website needs to be fixed as well as I could not log in to get help with my order.
23 de março de 2025
Resposta da Drive Solutions
We always strive for great service, so we were disappointed to see this 1-star review.
For transparency, we want to clarify that this order was placed over the weekend (Saturday, the 22nd) when our business was closed. It was shipped promptly on Monday, the 24th, via USPS Priority Mail and delivered on Saturday, the 29th. While Priority Mail is typically a 2-3 day service, occasional delays can happen due to postal carrier factors outside our control.
After receiving the review, we promptly reached out to the customer to offer assistance. We confirmed that if the drive was defective, we would send a free replacement, as per our policy. However, the customer declined a replacement, stating they had already purchased another elsewhere, and instead requested a full refund with a prepaid return label. Our return policy includes a standard restocking fee, which helps cover incurred expenses and discourages price shopping after receiving an order.
While we understand the customer’s frustration, we stand by our policies, which are in place to ensure fairness for all our customers. We always encourage anyone with concerns to reach out before leaving a review so we can work towards a solution.
As a small, family-owned business, we take customer satisfaction seriously and appreciate the support of our many valued customers. We remain committed to providing excellent service and quality products!
User Friendly!
Fast service, great communication. Even though I'm not that computer savvy, it was easy to find the parts I needed for my older laptop on the website. Would definitely use again.
1 de março de 2025
Quality and accuracy, fairly priced
The website had accurate descriptions of the parts, along with detailed lists of the compatibility for my drive. The prices are good, and the part was shipped quickly. Thanks to this, I found the right drive to install on an older Acer, and it has become a good machine for some online gaming with the upgraded drive :)
27 de fevereiro de 2025
Was able to find the right hard drive…
Was able to find the right hard drive on their website easily I installed it and it works great. Great price and quick shipping. If I need more parts I am definitely going with Drive solutions.
26 de fevereiro de 2025
Resposta da Drive Solutions
Thanks for the awesome review! We're glad you found the right hard drive easily and that it's working great. Appreciate your support, and we’ll be here whenever you need more parts!
Resposta da Drive Solutions
Thanks for your review! Glad we could get it to you quickly!
as promised
Researching, buying and checking out was easy. The package arrived on time and the product was packaged with care.
24 de fevereiro de 2025
Resposta da Drive Solutions
Thank you for your 5-star review! We’re thrilled to hear you were happy with your purchase. Your support means the world to us, and we look forward to serving you again!"
Order confidence
Drive Solutions website was useful in confirming the proper drive for my NRV system. The direct replacement part was obsolete and I needed to buy the latest version. I know nothing about this technology, but the information on the website gave me confidence to order.
My only complaint was the entire time between order and receipt was longer than I hoped.
22 de fevereiro de 2025
Resposta da Drive Solutions
Thank you for your 5-star review! We're so glad our website helped you find the right drive for your NRV system — that's exactly what we're here for. We appreciate your patience with the delivery time and understand how important it is to receive your order quickly. Your feedback helps us improve, and we're grateful for your support. If you need anything in the future, please don't hesitate to reach out!
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