I contacted the company after I didn’t get my package and they have reported to the usps representative to investigate and they re-send me the replacement item. Their customer service is very excell... Ver mais
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Veja o que dizem as avaliações
My order was fulfilled fast and the shipping options were good. My ordered item came packaged and protected well. I got what I ordered -- happy.
Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... Ver mais
The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... Ver mais
Detalhes da empresa
Escrito pela empresa
DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!
Informações de contato
6442 Platt Ave #153, 91307, West Hills, Estados Unidos
- 747-888-3085
- sales@drivesolutions.com
- www.drivesolutions.com
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent & Knowledgeable Customer Service
I'd originally bought an M.2 NVME drive/chip, which was not even being recognized by the BIOS in my friend's laptop (which I was upgrading). I called and spoke with Gregory, who shared his knowledge with me, and hooked me up with an exchange for the right drive, which I just installed, and is working flawlessly. I am very happy with this company, and will likely purchase from them again, as well as recommend them to all my PC geek friends!
27 de janeiro de 2025
Resposta da Drive Solutions
Thank you for sharing your experience! We're so glad Gregory was able to assist you in finding the right drive, and it’s awesome to hear that everything is working perfectly now. We truly appreciate your support and your recommendations—it means a lot to us! If you ever need anything in the future, don’t hesitate to reach out. Happy computing!
Fast, Accurate and Great Prices
Fast, Accurate and Great Prices! On new items!
Very happy, will buy from again,
Dave
2 de fevereiro de 2025
Resposta da Drive Solutions
Thank you for your awesome review! We're thrilled to hear you found our service fast, accurate, and competitively priced. We appreciate your support and look forward to serving you again!
Thanks for your great service
31 de janeiro de 2025
Resposta da Drive Solutions
Thank you for your kind words! We truly appreciate your support and are always want to provide great service. Looking forward to helping you again in the future!
Great experience
Product was delivered a little ahead of promised and was exactly what I ordered. The SSD worked flawlessly as a replacement for my HDD. My laptop is now much faster.
29 de janeiro de 2025
Resposta da Drive Solutions
Thank you for your great review! We're happy to hear your order arrived ahead of time and that the SSD upgrade gave your laptop a speed boost. Enjoy the improved performance, and let us know if you ever need anything else!
Drive for an old computer
We ordered a drive for an old computer. He provided useful information. Unknown to us, the drive was out of stock, but to prevent a delay, the company upgraded the order at no extra charge. We appreciate the great advice and service.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Drive Solutions
Thank you for your review! We wanted to make sure you were able to install a drive that would work for your computer. We're glad we could help, and if you ever need further assistance, don't hesitate to reach out!
This company delivered correct product…
This company delivered correct product in a timely manner. Excellent service.
6 de janeiro de 2025
Resposta da Drive Solutions
Thank you for your fantastic review! We're so glad to hear you received the correct product on time. We truly appreciate you taking the time to leave a review and look forward to serving you again!
Resposta da Drive Solutions
Thank you for your review! We’re glad to hear everything was as advertised. If you need anything else, don’t hesitate to reach out!
Perfect transactions
Perfect transactions, perfect technical support. I will only use DriveSolutions in the future. Great job!
2 de janeiro de 2025
Resposta da Drive Solutions
Thank you for the amazing review! We're thrilled to hear that you had a perfect experience with both our transactions and technical support. We truly appreciate your loyalty and look forward to serving you in the future. Great to have you as a customer
Resposta da Drive Solutions
Thank you for your great review! We're thrilled to hear that your ordering experience was easy and that your products shipped quickly. We appreciate your support and look forward to serving you again!
Exactly what I ordered and works great
Exactly what I ordered and works great. Fast delivery.
27 de novembro de 2024
Apaprently I'm a fraudster!
Decided I had placed fradulent order because I... didn't want to give them my phone number and get on the phone with them over a single $150 2 tb drive order, used a gmail address like `[email address]+identifier`, and opted for two-day shipping.
I've been trying to avoid ordering things from Amazon/Best Buy/newegg, but at least they've never sent me an angry email about how "the bank gives you your money back, the retailer, nope, they take the money back from us" and "hopefully for your sake you don’t need help with anything because good luck with that. Don’t call us!" (yes, not calling is the point.)
30 de novembro de 2024
Avaliação não solicitada
Resposta da Drive Solutions
It seems this customer misunderstood our intentions and reasons for reaching out to verify information on an order they placed on our website. As part of our standard security measures, certain order details triggered a possible fraud alert in our system. To ensure the security of this transaction, we kindly ask for verification of the provided customer information. To protect credit card holders and maintain the integrity of our transactions, we occasionally verify order details. Unfortunately, fraudulent orders using stolen credit card information occur frequently, and verifying helps us prevent unauthorized transactions. This process also helps us avoid chargebacks, which result in financial losses for our business.
This order triggered a fraud alert due to fake phone # (555-555-5555), selecting air shipment for a high-priced discontinued item, and an unusual email address. Our order department reached out to the customer to ask for a phone #, so that we could call to verify the information before shipment. The customer did reply with their phone # and we tried to contact them without success. Requesting additional information seems to have frustrated the customer and it was requested we cancel the order if we needed to contact them.
Unlike larger companies like Amazon, we are a small business, and we must take extra precautions to ensure our orders are legitimate. This process helps us protect our customers from unauthorized transactions and safeguard our business from potential losses due to fraud.
We regret having to cancel an order, which led to disappointing a valued customer and receiving a one-star review. Unfortunately, incidents involving scammers have forced us to take precautions that sometimes affect genuine customers. We are sorry for this situation and remain committed to improving our processes to better serve honest customers and protect our business.
We sincerely apologize if our previous email came across as angry. Our frustration with the situation may have unintentionally affected our tone, and we deeply regret if this caused any discomfort. Please know that our intention was never to upset you, and we truly value your understanding.
I called Drive Solutions, I got a great product!
I called Drive Solutions, just looking to clone to another drive just like the one in my laptop. Mainly because the drive was getting old and I wanted a replacement before it would start to fail. And the guy I talked to knew all about drives and about how they are implemented, he explained it to me (I had a 32g nvme start up drive and wasn't sure how it effected my main drive) and he directed me to upgrade to an ssd drive which was also a little bigger giving me more file space, while I was at it. So, I went for it, knowing I really wouldn't need to rely on the 32g nvme drive, because he explained it to me.
And after I cloned my old drive to the Samsung SSD, I assembled it into the laptop, expecting there might be complications. But when I turned it on, it was a little smoother, and faster, and windows asked me to reboot to update, so I did (thinking it was associating with the new drive). And whala, it works great! I am very happy with the product and advice Drive Solutions gave me.
Thank you Drive Solutions, especially for being experts in your field, and not simply a retailer!
16 de novembro de 2024
Avaliação não solicitada
The SSD arrived quickly and worked…
The SSD arrived quickly and worked perfectly. I never needed to use their customer service, but that's as it should be. Definitely recommended.
3 de novembro de 2024
Resposta da Drive Solutions
Thanks for the review John! We appreciate your business and are glad to hear everything worked perfectly!
Drive Solutions Know Hard Disks
Drive Solutions website menu is comprehensive and easy to use. The technical support staff are knowledgeable and discuss the functional merits of the market participants. The packaging and product delivery time frame are excellent! Drive Solutions is a great company!👌
2 de novembro de 2024
Resposta da Drive Solutions
Thanks for the review Ed! We appreciate your business and you taking the time to post a review.
Resposta da Drive Solutions
Thanks for the order and glad we could help to resolve your issues. We appreciate your business!
A few days after I had made a purchase…
A few days after I had made a purchase online, I called Drive Solutions to ask about my order status. The rep who answered my call quickly checked, and advised me that my order was shipping that very day, and when to expect it. Much appreciated!
28 de outubro de 2024
Resposta da Drive Solutions
Thanks Peter! We appreciate your business and you leaving us a review.
Great job
Delivery was quick, considering the distance. SSD worked great - easy to install. Great experience.
21 de setembro de 2024
Resposta da Drive Solutions
Thanks for the feedback Ken - We appreciate your business!
Excellent transaction always!!
5 de outubro de 2024
Resposta da Drive Solutions
Thank you so much for taking the time to leave us a review Larry! We appreciate your repeat business with DriveSolutions.com. If there is anything else we can assist you with, please don't hesitate to reach out to us.
It did the job
The drive arrived. I installed it and cloned it using the Acronis WD free download. The Acronis instructions were not helpful but the Acronis online forum had some helpful info.
21 de setembro de 2024
Resposta da Drive Solutions
Jeffrey we are glad you were able to clone your drive successfully and found helpful instructions online to assist you. Thanks for the feedback and we appreciate your business!
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