Drive Solutions Avaliações 

1.322
•
O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I contacted the company after I didn’t get my package and they have reported to the usps representative to investigate and they re-send me the replacement item. Their customer service is very excell... Ver mais

Avaliado com 5 de um total de 5 estrelas

My order was fulfilled fast and the shipping options were good. My ordered item came packaged and protected well. I got what I ordered -- happy.

Avaliado com 5 de um total de 5 estrelas

Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... Ver mais

Detalhes da empresa

  1. Serviço de armazenamento
  2. também em
  3. Loja de Acessórios de Informática

Escrito pela empresa

DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.322)

35 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I ordered a SSD drive for my desktop…

I ordered a SSD drive for my desktop and tried several cloning programs and none of them worked with this setup, Drive Solutions said the drive was compatible it was not due to possible bad sectors on the drive. Since there is a restock fee and return shipping I installed the drive on my laptop instead. Used the cloning software from the manufacturer and after making a few adjustments the drive works fine in my laptop. Gregory McDonald did a great job of helping with my drive problem and explaining what could have gone wrong with the drive clone not completing on my desktop drive.

30 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Every costumer seems important

Even if I am a new customer and it is a small order, I got real good service. Got the part in a few days.
There was an issue with our transportation. Somebody took time to call me by phone and not just send an e-mail.I really appreciate that part of the service.

30 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Best PC Parts Website

I purchased an HDD for my broken laptops HDD and it went well, they delivered to me on Saturday and had affordable prices. I was able to replace my HDD and I got to say they are very quick and the part made my laptop 5x faster. I recommend buying from them.

30 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great site to find what you need

Great site to find what you need. The database for looking up upgrades or replacing computer hard drives is the best I found out on the web. They inform you what works for laptop or computer and options for the part your replacing. No guessing if it will work. Unlike the problem I had when I tried going to a major department store to buy a ssd. They sold me a unit that was the wrong type of connector. I knew something wasn't right. With searching the web again I found this site. They showed me what would work. And saved me a lot of money and time. Thankfully I didn't open the package and took the unit back and got my money back. I wish I would have found this place first. It would have saved me some frustration trying to find my parts. If I could give them 10 stars. I would. Places like this makes customers for life. Thank you.

28 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

The replacement SSD hard drive arrived…

The replacement SSD hard drive arrived ahead of promised delivery date and worked perfectly. Was able to get the laptop OS reloaded and functioning again. Ordered a replacement drive from a different company before this one that was more expensive and turned out to be incompatible with the laptop even though the other company listed it as a valid replacement for the Lenovo laptop. THANK YOU!

24 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

No order confirmation emails

No order confirmation emails, shipping email, nothing. Charge was pending on my account fir 3-4 days, then fell off. So I ordered a hard drive from someone else. 2 days later the charge showed up and went through. Still no confirmation order, feedback, nothing. Shipping was fast. Arrived in 2 days. But now, I have a second one on the way, from someone else, because I didn't think this order was completed. Oh, and I only had money in that account for 1 order, not 2. I had to quickly shift money from 1 account to another to cover this without incurring charges.

25 de maio de 2024
logotipo da Drive Solutions

Resposta da Drive Solutions

This is an unfortunate situation and review.

1 - The customer stated that they did not receive the order confirmation or shipment confirmation emails and we do not know why other than it was sent to spam/junk or there was a technical issue that was out of our control. When the email confirmations are generated they are sent to the customer, our order department, and the sales manager. In this case, we checked and all the confirmation emails show they were sent and confirmed received on our side.

2 - In regard to the customer stating the credit card charge was pending and then fell off, it can be confusing for customers how the charge process works.
Here is an explanation of how the credit card process works for an online order.
-Once you submit your payment information, our system sends a request to your bank to authorize the charge. This is like a temporary hold on the amount of the order. At this stage, the money is not yet taken from your account, but it is reserved for us to ensure that the funds are available. You might see this as a "pending" charge on your bank statement.
-With the authorization in place, we begin processing your order. After your order is ready to be shipped, we capture the charge. This means we finalize the transaction and the reserved amount is now deducted from your account. The "pending" status on your bank statement will change to a completed transaction.

3 - We did not know the customer was having an issue until we received this review. If we had been contacted by email or phone, we would have gladly worked to resolve any issues.

4 - Once we received the review, we contacted the customer immediately to discuss the situation. We offered the customer to return the order for a full refund since he mentioned he had ordered another drive from somewhere else, which they declined.

Customers are encouraged to leave reviews and we use all feedback to try and improve our services. Sometimes this process does not give us a chance to address and fix any problems before a review is posted. It is inevitable that things will go wrong, but what is important is how a company handles the situation. In this case, we feel we were not given the opportunity to address the customer's concerns and the customer could have contacted us before leaving a one star review, which we do not feel is warranted and can be harmful to our reputation.

Avaliado com 5 de um total de 5 estrelas

Great price

Great price, very detailed information about the HDD and what was compatible with my PC. HDD was packed very carefully, arrived in a short time and both box and contents arrived undamaged. Commend both Drive Solutions and the USPS for an all around positive experience.

24 de maio de 2024

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais