I went online here to order two different coins and both times I received confirmation in minutes,and they send you a proper respectful warm thank you ,you feel good when your treated well at the end... Ver mais
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Veja o que dizem as avaliações
It took considerable time for the coins to arrive, but I did not know it was 28-days waiting time for the shipment to complete. The service would benefit to share with customers the tracking number f... Ver mais
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Lovely coin and only paid for postage. Have received 10 emails today looking for feedback on my experience. I hope these stop now after this review! *update following reply from Dublin Mint Office*... Ver mais
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I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Dublin Mint Office
Escrito pela empresa
About The Dublin
Mint Office
Gold, Silver and other precious metals have fascinated mankind for many centuries, making coin collecting a popular hobby the world over! We here at The Dublin Mint Office strive to bring the fascinating world of coin collecting to both existing and new collectors.
As Ireland’s leading coin specialist, we are committed to providing a wide range of coins from ancient, to modern, originating from many countries across the world – giving you the chance to hold history in your hands!
Visit Our Website Contact Us• Exclusive Access: Our experts visit coin fairs and auctions all over the world, which ensures that our customers are amongst the first to be informed about strictly limited issues and offers - receiving the best quality coins, and guaranteeing customers the best opportunities and most convenient way of collecting.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection whether you’re an avid numismatist or just starting your coin collecting journey.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsWhen you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued. Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins to our collectors.
Learn & Discover
The Dublin Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The Dublin Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Informações de contato
3,6
Bom
197 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If I could give a zero I would
If I could give a zero I would. They are OK to buy off but then the marketing starts.
Constant letters and cold calls. Pushy sales tactics. Despite regularly asking to be taken off the list they still keep coming. I have blocked the no. and just dump the letters now.
Also they are not Irish and have no relation to the country and are based in Wales to my knowledge.
Embarrassment.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Dublin Mint Office
Good Morning Mr Kennedy,
I’m sorry to read about your experience and appreciate you taking the time to share your feedback. I can see that you had previously requested to be removed from all marketing, and I can confirm that this request was upheld on your account. Unfortunately, it appears that you held multiple accounts with us, and the marketing consents on these additional accounts had not been updated at the same time. This was an error on our part, and I sincerely apologise for the inconvenience this caused.
I can assure you that we have now turned off all marketing preferences across every account held in your name to prevent any further contact of this nature.
Regarding your point about our location — The Dublin Mint Office operates in Ireland, though we also work with trusted partners in other locations to deliver our products and services. We remain committed to offering high-quality collectibles to our customers and to ensuring our service reflects the respect and care our customers deserve.
Thank you again for your feedback, as it helps us improve our processes and communication.
Kindest Regards,
Tanith,
Customer Experience & Collections Manager
Very happy with the lady I was speaking…
Very happy with the lady I was speaking with she was so helpful and put my mind at ease a big thank you to her for having the time she did to help me with my call and worry’s
26 de junho de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, James.
Thank you so much for your kind words.
We're delighted to hear that our team member was able to help and put your mind at ease. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your thanks along to her.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Good before
Good before. Very unlikely to order ever again after this year of hell.
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good Morning Patrick,
I'm sorry to hear you feel this way and would like to get in contact to discuss your concerns. I have requested further information via Trust Pilot to allow us to assist you.
Kind Regards,
Tanith,
Customer Experience & Collections Manager
I spoke to Teigan who was very helpful…
I spoke to Teigan who was very helpful and understood my query and seemlessly took payment. Super Customer service!
2 de abril de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning,
Thank you for your wonderful review.
We're so glad to hear that Teigan was able to assist you effectively and provide great customer service. We’ll be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, don't hesitate to reach out. We’re always here to help.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Teigan the person I spoke with was very professional
Teigan the person I spoke with was very helpful and ensured my query from was followed through.
1 de abril de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning,
Thank you so much for your kind words! We’re thrilled to hear that Teigan was able to assist you effectively and ensure your query was addressed. We truly appreciate your feedback, and we'll be sure to pass along your praise to Teigan. If you ever need further assistance, don’t hesitate to reach out!
Many Thanks, Shane!
Good products and customer service
Good products and customer service
1 de abril de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning,
Thank you for your positive feedback! We’re so glad to hear that you’re happy with both our products and customer service. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Many Thanks, Shane!
Honesty is very important.
Spoke with your representative Teigan who was amazingingly helpful. I was very disappointed when my order arrived. I was sold a package of 4 coins for €170. Only 3 arrived. It only through Teigan that I realised, the remaining 1 was available at an extra cost. Hugely disappointed as I felt I had been mislead. This has resulted in me returning the coins which arrived and cancelling my order.
30 de março de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Maureen.
Thank you for your feedback, and we truly apologise for the inconvenience caused. We’re sorry to hear that your experience didn’t meet expectations and that there was confusion regarding your order. We understand how frustrating it must have been to feel misled, and we appreciate Teigan’s effort in clarifying the situation. Your feedback is important to us, and we’re taking this into consideration to ensure our product details and pricing are more transparent in the future.
If there’s anything else we can do to address your concerns or improve your experience, please don’t hesitate to reach out. We truly hope to have the opportunity to serve you again in the future.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Non contactable and persistently ringing my phone…
I have been sent coins which I am willing to pay for I sent on a cheque 2 weeks ago to the dublin office. As of yet it has not been taken from my account and yet they are ringing everyday. I keep missing the calls but for some reason, when I call the number back I can never get through to anyone . Awful service. Just want to pay them off ASAP and have nothing more to do with them or else send the coins back and get a total refund on what I've already paid them. They work in cahoots with an office in Wales called the London mint office. Something is not sitting right here with me about this company.
20 de março de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Aiden.
Thank you for your feedback. We truly apologise for the frustration you’ve experienced with both the payment process and the calls. We understand your concerns and take them seriously.
I have requested further information from Trustpilot, so I am able to assist you further.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Great experience of customer support
Evan was extremely helpful and tried to find an alternative way for me to purchase the coins.
He was courteous and not at all pushy. I would be very inclined to come back at a later date and purchase them when my financial situation improves.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Sharon.
Thank you so much for your kind words.
We’re thrilled to hear that Evan was able to assist you and that you appreciated his approach. We always aim to provide helpful and courteous service, so it’s great to know we hit the mark for you. We completely understand the importance of timing, and we’d love to welcome you back whenever you’re ready. If you have any other questions or need assistance in the future, don’t hesitate to reach out.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
SCAM
SCAM, Do not engage with this company. Report to ombudsman and media outlets to highlight the fraudulent nature of this company.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Dear [Customer's Name],
Thank you for sharing your feedback. We are genuinely sorry to hear that you feel this way, and we take all concerns regarding our services very seriously.
We would appreciate the opportunity to investigate this matter further to understand what went wrong and address your concerns directly. Please contact us or kindly provide more information so we can assist you in resolving this issue as swiftly as possible.
Our aim is always to provide excellent service and we are committed to working with you to find a satisfactory resolution.
Kind regards,
Charlotte, Customer Experience Manager
Excellent customer service no issues…
Excellent customer service no issues with returning my package thanks Evan
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Yvonne.
Thank you for your great feedback.
We're so glad to hear that Evan provided you with excellent customer service and made the return process hassle-free. We truly appreciate your kind words and look forward to assisting you again in the future.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Evan was very helpful
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Sean.
Thank you so much for your kind words.
We're thrilled to hear that Evan was able to assist you and make your experience a positive one. We’ll be sure to pass along your feedback to him. We appreciate you taking the time to share your review with us.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Very pleased with the result
I had an issue, I was dealing with Evan and he resolved it very quickly. Very helpful and I'm very happy.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, John.
Thank you so much for your kind words.
We're thrilled to hear that Evan was able to resolve your issue quickly and provide the help you needed. We really appreciate you taking the time to share your experience, and we're glad you're happy with the outcome.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Customer Service
I ordered a 24 carat Gold coin as a Christmas gift on 26 November, 2024. Despite 5 emails and a telephone call on the date of writing , 17 January, the coin has yet to be delivered. Each email enquiry resulted in my being asked to repeat the same information over and over again and my request for a refund was met with a response that as the coin had left the facility this is not possible. So if the coin never arrives I am out €150 and the Dublin Mint Office washes its hand of any responsibility for this abject service. My advice - steer clear!
26 de novembro de 2024
Avaliação não solicitada
Resposta da Dublin Mint Office
Hi Orla,
Thank you for sharing your feedback. Please accept our sincere apologies for any inconvenience caused by the delay in delivery.
I’ve reviewed your account and can confirm that your order was shipped from us on the 16th of December.
To address this matter, I’ve arranged a phone call for Monday morning with a colleague and we will work towards a prompt resolution to investigate the missing order and find the best way to resolve the issue.
Thank you for your patience, and we look forward to speaking with you soon.
Best wishes,
Charlotte, Customer Experience Advisor
All's well that ends well!
Laura's intervention was brief and to the point and events unfolded as intended and expected.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Len.
Thank you so much for sharing your feedback!
We're thrilled to hear that Laura's intervention was effective and helped things unfold as expected. We strive to provide concise and efficient support, and it’s great to know we hit the mark for you. If you need any further assistance, don't hesitate to reach out.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Great service
Great service very helpful and knowledgeable Evan was a great help to me when calling
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Jane.
Thank you for your fantastic feedback!
We’re so glad to hear that you received great service and that Evan was able to assist you with his knowledge and expertise. We’ll be sure to pass along your kind words to him. We appreciate your support and look forward to helping you again in the future.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Laura in the Mint office was efficient…
Laura in the Mint office was efficient and courteous and very helpful with an issue I had and my order
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Colette.
Thank you so much for your kind feedback!
We’re delighted to hear that Laura was able to assist you efficiently and courteously with your issue and order. We truly appreciate your recognition of her helpfulness. If you ever need further assistance, don’t hesitate to reach out we’re always here to help.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Rang Dublin mint office
Rang Dublin mint office
Got through to evan
Sorted out my call
100%
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Padraig.
Thank you for sharing your experience!
We’re thrilled to hear that Evan was able to assist you and resolve your call efficiently. We truly appreciate your feedback and are so glad we could help. If you need anything else, don’t hesitate to reach out.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Item not received over storm but Evan was very helpful
Item not received over storm but Evan was very helpful in explaining the problem that delayed my order 😔
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning,
We're so sorry that your order was delayed due to the storm, but we’re glad to hear that Evan was able to assist you and explain the situation clearly. We always strive to keep our customers informed, especially when unexpected delays happen.
We appreciate your patience and understanding, and we hope to serve you again soon under better circumstances.
Have a lovely day!
Best wishes,
Charlotte, Customer Experience Advisor
Some slight issues but great customer service
I had some issues with my order but in fairness to Laura she addressed all my concerns and reissued the Elvis Plectrum. I'm hoping it arrives soon and will update accordingly if not.
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Dublin Mint Office
Good morning, Tony.
Thank you for taking the time to share your feedback.
We apologise for the issues you experienced with your order, but we're pleased to hear that Laura was able to address your concerns and resolve the matter by reissuing the Elvis Plectrum. We appreciate your patience, and we’re hopeful that it will arrive soon. Please feel free to update us if anything is still outstanding, and we’ll make sure to assist you further. We truly value your understanding and look forward to hearing from you again.
Have a lovely day!
Best wishes,
Charlotte, Customer Experience Advisor
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