Superb, quality products, really tasty. We have tried a range of items (ham, steak & ale pies, cheese and onion pies and Stilton topped pork pies, lemon half chicken and smoked trout pate). Without ex... Ver mais
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Veja o que dizem as avaliações
Firstly the choice of delicious starters, mains and puddings. All was well packed to arrive in perfect condition which it did. Now to the taste we purchased ribeye steaks, lemon sponge pudding... Ver mais
A empresa respondeu
Incredibly fast delivery, ordered midday Friday and delivered before midday Saturday and ready for Sunday lunch. Beautiful cuts of meet expertly packed in a refrigerated box. The meat cooked easil... Ver mais
A empresa respondeu
Having been a regular customer of Dukeshill I recently ordered a 2k sirloin joint and a tomahawk steak I was so disappointed to recieve two 1k joints of sirloin that were very thin. I was not satisfie... Ver mais
A empresa respondeu
Detalhes da empresa
- Delicatessen
- Açougue Gourmet
- Empório Gourmet
- Serviço de Entrega de Mantimentos
- Loja de Presuntos
- Fornecedor de carnes
Escrito pela empresa
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Escrito pela empresa
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Informações de contato
4,3
Excelente
24 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service, especially James
Although the meat looks yummy I've not tried it yet but will definitely reorder from you
19 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you received such great customer service, and we’ll be sure to pass your kind comments on to James, we know he’ll really appreciate them.
We hope you thoroughly enjoy the meat when you get a chance to try it, and it’s wonderful to hear that you’re already planning to order from us again!
Thank you for choosing DukesHill, and we look forward to welcoming you back soon.
Kind regards,
The DukesHill Team
stopped using this company .
stopped using this company .
1st 3 or 4 orders very good...
but last order was a variety of sausages [expensive] and all packs were bad ie gone off.but were in date .food was cooked same day they arived .not ordered since.
they were informed but no offer of replacement or money back.just not good business sence.
5 de fevereiro de 2026
Resposta da DukesHill
We are very sorry to hear about your experience, particularly after your first few orders had been so positive.
To receive several packs of sausages that you felt were not right, despite being within date, is understandably concerning and disappointing. We’re also sorry that when you originally contacted us, you were left feeling that the matter had not been properly resolved. You should have felt listened to and supported when you raised your concerns with us.
I can confirm that a member of our team has now reached out to you directly via email so that we can look into what happened and discuss this with you properly.
We appreciate that some time has passed since the original order and that the experience has resulted in you no longer ordering from us. Nevertheless, we would really value the opportunity to address your concerns and hopefully restore some of your confidence in DukesHill.
Please accept our sincere apologies again for both the product experience and the way your original concerns were handled.
Kind regards,
The DukesHill Team
I’ve had 3 orders now and all were…
I’ve had 3 orders now and all were truly brilliant. The quality of all their produce is excellent, I can’t fault it. I did have a suggestion for them which was to put a layer of plastic in between the pies that I’d ordered and the ice packs, which were in danger of melting and making the pies soggy.They took notice of this and the next two orders included plastic wrapping. Customer service is excellent. Rilliant all round.
20 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
Thank you so much for your fantastic review and for continuing to choose DukesHill!
We’re delighted to hear that all three of your orders have been such a success and that you’ve been so impressed with the quality of our produce and service.
We also really appreciate you taking the time to share your suggestion regarding the packaging around the pies. Customer feedback like this is incredibly valuable, and it’s lovely to hear that you noticed the change on your subsequent orders.
Thank you again for your kind words and continued support. We look forward to sending many more delicious orders your way!
Kind regards,
The DukesHill Team
It arrived Monday having been sitting…
It arrived Monday having been sitting in Inverness since Wednesday. This the normal DPD service for the household customers - they only transfer from Inverness to Stornoway at the weekend. They are not a good carrier for the island.
31 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
We’re very sorry for the delay to your delivery and completely understand your concerns, particularly given the time your order spent at the Inverness depot before reaching Stornoway.
For our island customers, we appreciate that the additional journey involved can make deliveries more challenging, and your comments regarding the DPD service between Inverness and Stornoway are important feedback for us.
We certainly don’t want customers on the islands receiving a service that leaves orders sitting at a depot for several days before being transferred onwards. We will make sure your feedback is passed on to the relevant team so that the delivery service and options available for these areas can continue to be reviewed.
We’re very sorry again for the inconvenience and concern caused by the length of time your order took to reach you, and we appreciate you taking the time to make us aware of your experience.
Kind regards,
The DukesHill Team
I have only been with Dukes Hill since…
I have only been with Dukes Hill since last November time and all of my orders have been professionally handled and the products are excellent.
22 de agosto de 2026
Resposta da DukesHill
Thank you so much for your lovely review and for choosing DukesHill!
We’re delighted to hear that since joining us last November, your orders have always been handled professionally and that you’ve been so impressed with the quality of our products.
We really appreciate your continued support and look forward to providing you with many more delicious orders in the future!
Kind regards,
The DukesHill Team
I bought a sourdough loaf that was…
I bought a sourdough loaf that was simply awful. I reviewed it truthfully on their website, nasty, dry and no flavour (waste of £4.90) but the review has been removed twice after saying it was "pending review". Not impressed at all with the bread and the review not showing.
16 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
We’re very sorry to hear how disappointed you were with the sourdough loaf. At £4.90, you quite rightly expected a product that you would enjoy, and we’re sorry that you found it dry and lacking in flavour.
We’re also concerned to hear about your experience trying to leave a product review on our website. We absolutely value both positive and negative feedback, as honest customer reviews are important in helping us understand where products may not be meeting expectations.
We will pass your comments regarding the sourdough directly to our product team, and we will also raise the issue you’ve experienced with your review showing as “pending review” and subsequently not appearing on the website with the relevant team so that this can be looked into.
I can also confirm that a member of our team has reached out to you directly via email regarding your experience, so that we can discuss your concerns with you and have the opportunity to put things right.
Please accept our apologies for both the disappointment with the loaf and the frustration caused when trying to share your feedback. Thank you for bringing this to our attention and giving us the opportunity to look into it.
Kind regards,
The DukesHill Team
Brilliant pies!
I have tried many a pie from very many shops big and small and can say at last I have found one that is filled properly with meat and tastes amazing. Cooked very easily with pastry that is crisp and short. Will buy again. Also had quiches delivered which again were just brilliant. The ham joint perhaps a little smaller than thought but nevertheless very tasty. All arrived very well packed and delivered chilled in the middle of a heatwave in very good condition. Well done DukesHill.
14 de agosto de 2026
Resposta da DukesHill
Thank you so much for your fantastic and detailed review!
We’re delighted to hear that you’ve finally found a pie that ticks all the boxes, generously filled with meat, delicious and with perfectly crisp pastry. It’s also wonderful to hear that the quiches and ham went down so well.
We’re particularly pleased that everything arrived well packed, chilled and in excellent condition despite the heatwave. Our team works incredibly hard to make sure orders reach our customers exactly as they should, whatever the weather.
Thank you for choosing DukesHill and for your lovely recommendation. We look forward to sending another delicious order your way soon!
Kind regards,
The DukesHill Team
Resposta da DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you enjoyed the ham so much. It’s always wonderful to receive feedback like this from our customers.
Thank you for choosing DukesHill, and we hope to welcome you back for another delicious order soon!
Kind regards,
The DukesHill Team
Large order of food that was too late.
Large order of food that was ordered for a family party did not arrive in time for the party and forced us to have to find a suitable alternative within two hours.
Having ordered hams for numerous years and recommending your company to our friends we were even more disappointed with the dismissive attitude shown to us after the event .
14 de agosto de 2026
Resposta da DukesHill
We are incredibly sorry to hear about your experience, particularly as your order was intended for a family party and you had trusted us to have everything with you in time.
We completely understand how stressful it must have been to discover that the order was not going to arrive as expected and then have to find a suitable alternative for your family within just two hours. This is certainly not the experience we want any DukesHill customer to have.
What is equally disappointing to hear is that you felt the response you received from us afterwards was dismissive. When we have let a customer down, particularly in circumstances such as these, you should feel that your concerns are being listened to and taken seriously. We are very sorry that this was not how you were made to feel.
As someone who has ordered our hams for many years and has been kind enough to recommend DukesHill to friends, we particularly appreciate the trust you have placed in us, which makes it all the more disappointing that we let you down on this occasion.
A member of our team will be reaching out to you directly via email so that we can look into what happened, discuss your experience properly and see what we can do to put things right.
Please accept our sincere apologies for the failed delivery, the considerable inconvenience it caused on the day of your family party, and for the way you felt your concerns were handled afterwards.
Kind regards,
The DukesHill Team
“Another one bites the dust” (Order, and door!)
First in truth, I have already genuinely very positively, deservedly as well, posted a review for DukesHill.
But I see another email invitation since my recent order so….
And as well, repeat reviews are critical and show even more so lol…
Well again, identical ease as ever so quickly placing the order first.
I struggle personally with focus and attention.
Sites checkout even basketing’s processes CAN be a little cryptic and I say flawed in slight- until you LEARN exactly how THAT whole site operates lol
(true tale,)
Zero “learning” haha placing orders with DukesHill.
Please people value this like I. It’s a responsibility ultimately of a small but thriving company to make ordering a virtual parkwalk for people like myself with an optic nerve injury hence inability to peruse too formally.
So, on that, they live up again! Enough don’t and I wish they would.
So appreciate this also please- a month and half after my last order, I speed to checkout.
Again, next day delivery, IF, I want it! Yes please Sir!
Click, and my goods were safely with me next morning.
Another note- it was a hot day and I received always clear warm email from DukesHill night before, saying tomorrow’s orders will be sent with extra ice and by 1 pm no customer extra charge.
So just handing earned credit, DukesHill evidently are always fully mindful to ensure their goods are never exposed to any degrading agents like heat.
Excellent but easy open packaging always.
What else can I say? Time & time again they will come through.
I write the above not because I gain or am affiliated in any way, I’m a very happy customer life benefitting daily with respect from the goods I am delivered, no hyperbole I swear.
And they just operate supremely website to door, appear from my notice a real warm human collective driving DukesHill ready and happy to connect with any customer whenever, is my feeling also.
Let them grow though still, I suddenly see. Why not??
Alexis Kelly, well happy DukesHill customer.
13 de agosto de 2026
Resposta da DukesHill
Wow, Alexis, thank you so much for taking the time to leave us another fantastic and incredibly thoughtful review!
It means a great deal to hear how easy and straightforward you find ordering from DukesHill, particularly knowing how important a simple and accessible online experience is for you.
We’re also delighted that your order arrived safely and promptly despite the hot weather. Making sure our products reach our customers in the best possible condition is incredibly important to us, which is why we take additional precautions when temperatures rise.
Most of all, thank you for your wonderful comments about the people behind DukesHill. There really is a team of people here who care enormously about our customers, and feedback like yours means so much to everyone involved.
Thank you for your continued support and for putting such a big smile on our faces, Alexis. We look forward to sending many more delicious orders your way!
Kind regards,
The DukesHill Team
Well today i recieved a box of mush
Well today i recieved a box of mush.
Box was not packed correctly..EDIT.
After contacting the company, they did appologise and they resent me the order.so i will adjust my rating. From 3 to 4
20 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
Thank you for taking the time to share your experience with us.
We’re incredibly sorry to hear about the condition your order arrived in. Receiving a box with melted ice packs and food that has become soft, damaged and mixed together is certainly not how we expect a DukesHill order to reach you.
We completely understand how disappointing and frustrating it must have been to open your delivery and find the fish pie, cottage pie and lasagne in this condition, particularly when you had been looking forward to enjoying them.
We take concerns around the condition and packaging of our food very seriously, and we’ll make sure your feedback is passed on to the relevant teams so that the packing of the order and the condition it arrived in can be reviewed.
We’d also like the opportunity to put this right for you. Someone from our Customer Service team will reach out to you directly so we can discuss what has happened and find a suitable resolution.
Please accept our sincere apologies again for the experience you’ve had.
Kind regards,
The DukesHill Team
Unfortunately mashed potato out of…
Unfortunately mashed potato out of date. Replacement arrived quickly but communication could have been more polite. Undertone to communication from company made me feel as though I should have accepted their out of date product.
15 de julho de 2026
Resposta da DukesHill
Thank you for taking the time to share your feedback with us.
We’re very sorry that the mashed potato you received was out of date. While we’re pleased that a replacement was arranged and reached you quickly, we’re equally disappointed to hear that the communication you received left you feeling as though your concerns weren’t being fully acknowledged.
That certainly isn’t how we want any of our customers to feel. You were absolutely right to bring the issue to our attention, and we apologise if the tone of our response suggested otherwise.
We really appreciate your feedback, both about the product and the way your enquiry was handled, and we’ll make sure this is shared with the relevant teams so we can learn from your experience.
Thank you again for bringing this to our attention and for giving us the opportunity to put the product issue right.
Kind regards,
The DukesHill Team
Good service and quality thanks
Good service and quality thanks. Quickly delivery, excellent quality product and options to payment. Accurate package and very nice gifts. Thanks from kirkby lonsdale
20 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you were pleased with the service, speedy delivery and, most importantly, the quality of your products. It’s also wonderful to know that everything arrived carefully packaged and that you enjoyed the little gifts too!
Thank you for choosing DukesHill and for taking the time to share your experience with us. Sending our very best wishes to you in Kirkby Lonsdale, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
It’s all about taste
Every ingredient in Dukeshill products is top quality and delicious flavours.The Wiltshire and York hams are absolutely superb as are the sticky toffee puddings.Definitely going to order very soon.
12 de agosto de 2026
Resposta da DukesHill
Thank you so much for your wonderful review!
We’re delighted to hear how much you’ve enjoyed the quality and flavours of our products. It’s particularly lovely to hear such fantastic comments about our Wiltshire and York Hams, as well as the Sticky Toffee Puddings, some firm favourites!
Knowing that you’re already planning your next order is one of the best compliments we could receive. Thank you for choosing DukesHill and for taking the time to share your experience with us.
We look forward to welcoming you back very soon!
Kind regards,
The DukesHill Team
Fabulous Mushroom Soup
For our first order we chose Mushroom Soup - outstanding; a Duck & a Chicken Liver Pate - both excellent; Lincolnshire sausage - just enjoyed in a sandwich for lunch & sliced Wiltshire Ham. The ham was slightly disappointing, not for lack of taste, but it's extremely tightly vacuum packed making it difficult to remove a whole individual slice as they're all stuck together. We were hit by another heatwave after ordering that clashed with our delivery date so Dukes Hill emailed to say they were delaying delivery for a couple of days to avoid peak temperatures & ensure food arrived in best possible condition.
10 de agosto de 2026
Avaliação não solicitada
Resposta da DukesHill
Thank you so much for taking the time to leave such a detailed review, especially following your first order with us!
We’re delighted to hear that the Mushroom Soup was a particular highlight and that you also enjoyed the Duck and Chicken Liver Pâtés and Lincolnshire Sausages.
We really appreciate your feedback regarding the sliced Wiltshire Ham. While we’re pleased you enjoyed the flavour, we completely understand how frustrating it can be when the slices are difficult to separate, and we’ll make sure your comments regarding the packaging are passed on to the relevant team.
We’re also pleased that we were able to rearrange your delivery during the heatwave. Ensuring our products reach you in the best possible condition is incredibly important to us, and sometimes that means making adjustments when temperatures are particularly high.
Thank you again for choosing DukesHill for your first order. We hope you thoroughly enjoy everything and look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Food very nice but a bit expensive for…
Food very nice but a bit expensive for what it is.
14 de agosto de 2026
Resposta da DukesHill
Thank you for taking the time to leave us a review!
We're really pleased to hear that you enjoyed the food. We also appreciate your feedback regarding our pricing and understand that value for money is an important consideration.
We always aim to offer high-quality products and really appreciate your honest feedback, which we'll be sure to take on board.
Thank you for choosing DukesHill, and we hope to serve you again soon.
Kind regards,
The DukesHill Team
Polite staff and quality product
I was kept up to date with the delivery expectations - given the severe August heat by very polite staff. The meat was great.
14 de agosto de 2026
Resposta da DukesHill
Thank you so much for your lovely review!
We're delighted to hear that our team kept you well informed about your delivery, especially during the recent hot weather, and that you found everyone polite and helpful.
Most importantly, we're really pleased to hear that you enjoyed the meat!
Thank you for your kind words and continued support. We look forward to serving you again soon.
Kind regards,
The DukesHill Team
After Concert Party
I put on an after concert party for my choir and your ham and cheeses were outstanding. Everyone commented on the taste and quality. Thank you.
12 de agosto de 2026
Resposta da DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that our ham and cheeses were such a hit at your after-concert party. It's especially lovely to know that your guests commented on the taste and quality.
We hope the concert was a great success too, and we're thrilled to have played a small part in making the occasion special.
Thank you for choosing DukesHill, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Awesome Customer Services
Unfortunately DPD messed the delivery up and delivered to the wrong location, Dukeshill Customer Services were very supportive and somehow managed to get DPD to collect and re-deliver within a couple of hours! Awesome service!
Sometimes in life crap happens and it’s how you correct it and communicate with your customers, on these points 10/10 and five stars for the Dukeshill CS team, great work! ***** 5 stars - nice work, would highly recommend
13 de agosto de 2026
Resposta da DukesHill
Thank you so much for your fantastic review!
We're sorry that there was an issue with your original delivery, but we're delighted to hear that our Customer Service team was able to step in, keep you informed and get everything back on track so quickly.
We completely agree that when things don't quite go to plan, it's how they're handled that makes all the difference. Your 10/10 and five stars will certainly put a smile on the team's faces!
Thank you for your patience, your kind words and your recommendation. We really appreciate it.
Kind regards,
The DukesHill Team
Cheese was super enjoyable
Cheese was super enjoyable. Delivery was as per schedule very good.
13 de agosto de 2026
Resposta da DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you thoroughly enjoyed the cheese and that your delivery arrived right on schedule.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards,
The DukesHill Team
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