Dusk Avaliações 444

Following on from my last review where Dusk replied & and said they would contact me they haven’t
I still have not received my pillows ordered on 20th jan
I contacted them yet again today asking for a refund to which again they replied saying they’re on there way
I do not want the pillows have purchased elsewhere with no trouble
Customer service is totally unacceptable
DUSK i want a refund ref: 1216996

Moving into a new house on Friday. Placed an order 5 weeks ago for new furniture and have not heard anything since ordering.

Order is unproccessed. Emails are unanaswered and phone lines have been disabled.

All responses are generic including the ones on here (copy and paste to all customers complaining about delivery times).

This is so dissapointing. In a time which should be so exciting, we are left waiting without any communication for furniture for a new home.

What can I say after 30 messagers and 20 days later no goods, no refunds Ordering from this company is a Gamble, my order is still processing stage for over 20 days. I'm not quite sure how they are still allowed to trade, no telephone number, automated message to all complaints no human voice, had to get my bank involved as I believe it's a robbery when u pay for something or a service and have nothing to see, feel, show, eat ect. Fingers cross I get a refund they can't get delivery's to hundred of customers yet continue to take new orders advertise on all social media platforms. I started posted on all platforms to warn customers against this cowboys. Spread the word Scam Company

Money left account. No confirmation email. Nothing arrived on the delivery date I arranged online. Emailed, used contact form, tried calling. No way of actually speaking with someone.

Dusks customer service is absolutely appalling. When you do get an answer from someone, you're palmed off with we are looking at your complaint and will update you in two days. To then be ignored when you chase them for your update. I only heard back from them when I wrote my first review complaining about not receiving my furniture when I booked my delivery. I have spoken with the delivery company and they do not even have me on record. If I have to contonue posting a bad a review just to get an update on my order. I will do so.

I wish I could give zero stars. Ordered a bed mid January for delivery between February 2-9th. The took my payment immediately but nothing has arrived and online the expected delivery date remains the same. Their phone lines are closed, they respond to emails with an automated message and don't reply to social media messages. No way to contact them. Absolute jokers. They manage to update their socials OK and place Facebook ads but it seems they can't be bothered to respond to customers who have paid over money and received nothing. Im moving house soon and I can't even get hold of them to tell them or cancel it! Save yourself and avoid them!

HELL ON EARTH - AVOID AVOID AVOID
Never respond, changed delivery date of bed after taking time (unpaid) off work - Still waiting on pre paid return on be resolved on bedding order - do business with these people at your peril !!!!

I have now been advised that the courier received only part of the order on 22 January. Despite this Dusk lied to me when they stated 'I have looked into your order and am delighted to see that this has now been dispatched from us'. Not impressed either that the courier set up delivery for a part order, then cancelled at last minute because it was not complete - this should have been noticed on 22 January and I should have been advised, by both Dusk and the courier.

Once again non existent customer service from Dusk, with phone lines still closed, emails taking weeks to respond to and then given no useful information. I was expecting a delivery tomorrow, only to be advised today it's been cancelled. I can only contact the delivery company, Rhenus, by WhatsApp which gives no answers, just automated responses. I strongly advise against ordering anything from Dusk.

Appalling customer service, i have been chasing an overdue delivery, sent emails receive a response saying allow 2 days, now 2 weeks later still chasing an update, messaged on website, messaged on Instagram no response. Phoned lines not being answered message saying working
through backlogs. NO RESPONSE to any
contact!!

This company is a complete scam. I paid for some curtains six weeks ago paid upfront started chasing them finding out where they were only to find that they’d updated my order and said it won’t be delivered until the end of May so that’s over six months since I ordered the curtains I’ve been trying to chase them on email. I can’t find a telephone number and they’re not giving me my money back. It’s absolutely disgusting. I wouldn’t ever use this company. I posted something on Facebook on their page and another cam jumped in and made out that they were the helpdesk for dusk and ironically there was a telephone number and it was from Kenya. I stupidly gave my personal details and now I’ve been scammed twice. Don’t ever use this company.

I wouldn’t even rate it 1 star. Don’t do a me and believe in the good reviews. There’s a reason these have so many bad ones. Delivery date said 2nd to 6th Feb. Nothing has changed online on my
Order. Hasn’t even processed. Number is not ringing and my emails are bouncing back, doesn’t look like I’m even getting my sofa! Nothing but unnecessary stress

Waited a couple of days to hear back from Dusk team, no response! The bed remains broken and causing much inconvenience to me. I wouldn’t recommended purchasing anything from Dusk, as there is NO way to reach their customer service teams. I have tried all forms of contact, yet they remain unresponsive and unavailable, which is absolutely ridiculous! I will be sharing this on Facebook and TikTok accounts to make people aware that if you purchase anything from Dusk and receive a faulty item, there is NO way of reaching any sort of customer service. I’m happy share my email receipts for evidence that company simply doesn’t care about customer service and I have seen plenty of reviews from people who are facing the same issue!! Please don’t purchase anything from this company !!

Problem raised. No one has responded after initial vague response. Do not order from this company.

I left a review a couple of weeks ago regarding my purchase of an ottoman bed. I have had several emails from Dusk but the problem has not been resolved. I told Dusk my husband & I were sleeping on the mattress on the floor and my husband was registered disabled. Unfortunately my husband died having spent the last few weeks of his life sleeping on a mattress on the floor.

I have been informed by Dusk they will replace the whole order but I would have to wait until June ! I have since emailed them after choosing a different bed but still no reply ! They have offered me a £70 voucher to spend at Dusk what a joke such poor customer services . Do NOT spend your money with this gang of cowboys.

I have the stress of organising a funeral whilst sleeping on the mattress on the floor

May Ward

SCAM COMPANY

I order a bedside table on 19th Jan.

Item has not been dispatched or arrived.

Dusk have ignored all of my emails and not refunded me.

Their phone lines do not work.

THEY TAKE YOUR MONEY & FAIL TO DELIVER.

Terrible company - do not order from them
Order placed over a month ago - still not received - tried to cancel my order as not prepared to wait any longer but they wouldn’t cancel as said it had been dispatched which is outright lie as still haven’t received it!!

Do not order!
I ordered towels in October, delivered weeks late with no prior warning.

Then when one turned up it had a flaw, as I had brought a set I asked what I could do, all I could do was to get a refund of the one towel. However, now I have an unmatched set.

I also was promised a refund in December so I could buy another towel. I still have not received it!

Awful service, products looks lovely and a value for money, they can't deal with customers to save their life! So much for customer service. Not worth it

Like John below, I ordered a super king sized quilt. on the 19th of January and still no sign of it or a reply to my email. today is the 4th of February, and I am beginning to feel I have been scammed.

My advice is go elsewhere if you are looking to buy anything from them.

It takes moments to reply to emails, and yet nothing from them, apart from an automated receipt acknowledging my enquiry.

I will be contacting Leeds Police and trading standards in the morning, about dusk.CON.

I have paid for 2 goose down pillows which were in a sale on the 19th January. Today is the 4th February and despite sending an email last week I have had no response to my enquiry about the whereabouts of my goods. I cant talk to customer service so I have just sent another email. Due to the poor service and lack of response, (with this age of scams) I am panicking what's going on ?
I finally got a response shortly after starting this review. The pillows finally turned up on the 10th February. If they had stipulated that delivery would take nearly a month there wouldn't have been an issue. I can't imagine this company lasting if people check out these reviews. They need a complete review of their procedures and tighten up on their practices. Quick ,regular updates with their future customers would make all the difference.

Do not order from this company.
I ordered 4 pillows on the 16th January and was advised that delivery would be 3-7days. After not hearing anything within this timeframe I emailed to see where my parcel was as I would of preferred to cancel than wait any longer which I explain to them. I finally got a reply to say that my order had been dispatched.
On the 30th of January only part of my order arrived. I immediately contacted Dusk to cancel the rest of my order only to be told via email on the 3rd of February that I cannot cancel my order as it has already been processed. Still missing 2 pillows which cost £70 and can’t get my money back.
This company deserves zero stars but unfortunately that is not an option!