Dyson Avaliações 

I have had Dyson rechargeable vacuums for years & was always pleased with them but, I bought a V11 Animal a few months ago. Luckily I got it £150 cheaper on a Black Friday deal but, it was still expensive. I never really liked it as removing the stick to empty the bin is really awkward nd why on earth they have that great big bin on it as you can only fill it half full. I have two long haired German Shepherd dogs & the airway is constantly blocked after a few minutes of use. The large bin also makes it awkward to use especially if you want to clean the car. it really isn't suitable to use if you have pets despite the name!

Purchased the Gen5outsize. There is 4 months left of the warranty. Both of the motor head screws broke off under normal use. They said they cannot do anything because of wear and tear. I was angry since I have a lot of Dyson products and never had issues. So when I tried to buy a new motor head it is out of stock and they have no idea when it will be in stock. They had no solution. Scary that an under 2 year old item they cannot get parts. Plus should have been covered under warranty. Dyson as a company is going downhill fast.

We have a Dyson vacuum. It was great for a couple years and I mean great.
BUT then the filter had run its life span. We have been waiting 7 months for a new filter. Our vacuum is collecting dust mounted to the wall. Numerous calls to Dysons customer service have not been constructive. Customer service is the company’s downfall to retaining customers. We are researching other brands.

Dyson customer service is a complete disaster they don't know what's they are talking about they are trained to say what Dyson wants them to say so embarrassing from their part.i will never buy another Dyson again they sent me a wrong main body which they knew won't fit and when I returned it I have to call 5hem for my refund which I didn't get in full they keep on telling me it's coming then to check with my bank they ripped me off $20 which is not much i never thought a big company like Dyson will ripped off people $20 now they are saying they refunded me the full amount but they don't have any proof I do have proof of an email that they refunded me only partial of my payment.
Never ever again will I buy a Dyson I bought a cheap vacuum which was on sale and it's working better than the Dyson.

Si je pouvais donner -un million 500 miles étoiles je le ferais!

Faites-vous plaisir et ne gaspiller pas votre argent durement gagné pour vous acheter une balayeuse Dyson V16 piston animal!

Quelle perte d’argent pour un produit que le nom Dyson est quasiment le Hermes des balayeuse!

C’est clairement le pire achat que j’ai fait! Ma Bissell de 50$ va mille fois mieux que cette cochonnerie là!

À éviter à tout prix!
Batterie ne dure pas
Ramasse rien même mis sur le mode boost et
Passe son temps branchée.. et la charge se perd après 10 minutes d’utilisation !
HORRIBLE…. HORRIBLE…. HORRIBLE!!
Ça n’a aucun sens de vendre quelque chose d’aussi cher et d’assurer que ça va se ramasser dans les poubelles!!
Un produit qui Clairment ne durera pas des années..
après 6 mois… à chaque fois que je l’utilise je deviens enragée tellement que c’est une joke!
Bref… en lisant mon commentaire, vous allez dire : WOW est fâchée la Mme!!! CLAIREMENT APRÈS 1500$

I rang Dyson on Friday. I am having trouble emptying their machine. I have arthritis in my hands. Even my young cleaner has difficulty emptying it.
I was offered a repair for £99. The man I spoke to could not offer any other advice.
I have bought a new one from Amazon for £56.00.
I have to say I am VERY disappointed with Dyson Customer Services.
I will not be purchasing from Dyson in the future.
They have lost a loyal customer!

I will NEVER buy a Dyson product again. This is the second Dyson handheld vacuum that I have purchased with the battery failing. The first failed shortly after the warranty expired and Dyson refused to do anything about it. The second unit failed 6 months after purchased. After an extremely painful telephone conversation , I finally managed to make the cushetomer service rep understand that this was a warranty issue. She agreed to ship a new battery but could not understand my shipping address and wrote up the order with the wrong address. When I realized what she had done I contacted customer service to alert them. They created a new order with correct address. So one battery was delivered to the wrong address (the homeowner signed for it) and Dyson stopped delivery of the battery addressed to my home while it was on the truck. I called Dyson and they have now entered a third order for another battery and I will have to wait another 2 to 10 days for delivery of this battery. All because management does not train their customer servics reps how to properly do their jobs. I do not want to talk to a human robot reading from a script. I need someone who will understand the problem and actually work to correct my issue. Their products carry a pretty hefty price tag and if I'm willing to pay that price then I should be able to receive excellent after service.

Zero stars of I could. New vacuum had a $15 part break. After 3 weeks of out of stock they finally ship the part. Received a filter for a fan. I don’t even own a Dyson fan. Another two week wait for back in stock only to get an email saying the part order had been cancelled. After jumping through hours of hoops I get the part shipped again (after waiting 3 weeks for stock again). You guessed it, wrong part. After 2 days of arguing with them telling me “no really it’s a similar part you just don’t know how to install it” they finally sent me a label to return the entire vacuum (for a broken $15 part). A week for it to get there and 14 days to process, another week to receive it. Vacuum worked for 45 seconds and stopped running, no exaggeration. Yup, another label, another 3 week wait again.

I’ve used my new vacuum 5 days (and 45 seconds) out of the last 12 weeks.

Awful awful awful awful worst ever experience with a product!!!!

We have been trying to order a spare part for months. Eventually Dyson told me they can order it on my behalf and it will be sent when new stock arrives. They sent me a payment link, which I completed successfully. The payment page displayed "Payment Successful" and provided a reference number, which I fortunately took a screenshot of. Shortly afterward, my order was cancelled.

When I contacted Dyson to understand what happened, I was given a PSP reference and instructed to investigate the transaction myself. As a customer, I do not have access to Dyson's merchant payment records, so this was both confusing and unreasonable.

The most frustrating part was the lack of ownership. Rather than investigating the transaction internally and explaining what happened, I was repeatedly told to check my own payment methods even though I was never provided with enough information. During one support interaction, the chat was ended without the issue being resolved.

Mistakes happen, and cancelled orders happen. What disappointed me was the lack of clear communication and the apparent unwillingness to properly investigate a payment issue that originated within Dyson's own payment system.

I am still waiting for a clear explanation of what happened to the transaction and why a successful payment confirmation resulted in an expired transaction and a cancelled order.

I always recommended Dyson. Our first few were fantastic. Our last purchase for ourselves and one of our family members was the worst experience. Neither mine nor my daughters worked since we got them. They did give her a little bit of assistance after I fought with them, but mine is presently six months old and garbage. I do not recommend anyone buying Dyson.

My $700 hairdryer and styler broke after 6 months. As it was under warranty I sent it in for repair on May 7. Today is June 10th and I still have not received it back. I have called customer service several times in the past 3 weeks inquiring and was told they would expedite my case. Yesterday I spent one hour repeatedly requesting to speak to a supervisor regarding a complete lack of customer service. No supervisor ever returned my call but rather, emailed saying he would look into my case. This was not my first Dyson purchase however it will certainly be my last.

I am extremely disappointed with Dyson.

I purchased a premium Dyson hair dryer expecting exceptional quality, reliability, and long-term support. Unfortunately, after only three years of normal use, the machine stopped working.

The most frustrating part is not the failure itself, but the fact that Dyson’s authorized service center informed me that the unit is not repairable because replacement parts are no longer available. In other words, a product that costs several hundred dollars has effectively become disposable after only three years.

I own inexpensive hair dryers that have lasted over ten years without issue. It is difficult to understand how a premium product can fail after such a short period and then be deemed impossible to repair.

Dyson’s solution was to offer a 30% discount toward the purchase of another Dyson product. Asking customers to buy a new machine because parts are unavailable for a relatively recent product is not what I would expect from a premium brand.

For a company that promotes innovation and quality, the lack of repairability and long-term product support is very disappointing.

Based on this experience, I would seriously reconsider purchasing Dyson products in the future

Don't buy a Dyson...I have many and unfortunately experienced repeatedly the same issue. At this point, I have a problem with the Purifier Humidify+Cool Formaldehyd which is quite an expensive piece of equipment. The piece just failed completely after a regular cleaning cycle run. All test indicate main board failure. The product is 2.4 years old and just outside of Dyson's very, very limited warranty. They also have only two repair centers in Canada and do not work with local appliance rapair shops at all. Neither do they sell boards to self-repair their products. Very disappointing situation, The customer service is utterly unhelpful (not surprise) and they are focused on selling new products. Bad quality, even worse Customer Service and no spare part availability create a customer nightmare, if things go wrong (and they will). Stay away, there plenty of better product out there

J'ai tellement de regrets d'avoir acheté une baleilleuse Sans fils V8 de Dyson, après quelques année la Batterie lâche, et Dyson ne couvre plus la garantie le prix près de ,200 dollars,si vous contacter Dyson vous devez chater avec un robot, je vais essayer d'amener Dyson aux petites créance, et vous informer des résultats, si non un recours collectif

Dyson promises that their machines are “engineered for continual high performance,” but my experience has been very disappointing. I have had two Dyson Airwrap machines fail in less than two years.

If you are thinking about buying Dyson, make sure to check whether there is a repair centre in your city. If you live farther away and need to ship your machine for repair, your experience may not match the “premium” service Dyson advertises.

Their website mentions providing a loaner machine while repairs are being completed, but when I requested one, I was told this is not available for distant customers.

They also state repair timelines of 7–21 business days. My machine was received by their service centre over 25 business days ago, and I still have no update. I contacted customer service, and they asked for an additional 3 days. Unfortunately, after waiting longer, I still have not heard back.

Customer service has also been frustrating. Communication has been unclear, and at times it felt like I was speaking to automated responses rather than receiving real help.

If I could get my money back, I would. At this point, I no longer want to deal with Dyson because of the poor service experience and lack of support after purchase.

I will never purchase another Dyson product. I saved up and finally splurged on a Dyson Airwrap for Christmas 2024. I do not use it regularly- probably 20-30 times since I bought it. In April it stopped working, with white flashing light. I attempted to clean it. Still nothing. I sent it back for repair. They sent it back to me STILL NOT WORKING!! WTF. So I am shipping it back again. Brutal. I don’t even know what to say. At least today I was able to speak to an actual human vs the last time when it was a conversation with a bot. Such a frustrating experience for something that costs so much money!! Buyer beware. Not worth the money.

Customer service for these extremely expensive vacuum machines is appalling. After more than an hour on the telephone, and 8 requests to speak to a supervisor, I am no further ahead in receiving a replacement for a defective V15 machine. The machine was returned April 1. I have been informed that, after much transworld conversations and obfuscations, the replacement MAY be sent within 2 to 10 business days. I am not assured that this will actually happen given the outlandish efforts to evade responsibility on Dyson's part to complete this task. Since these machines do NOT live up to the hype I caution consumers about purchasing anything from this manufacturer. I would prefer to give them Zero stars if that is possible.

I had a Dyson ball origin bag of vacuum cleaner, and it was hands-down the cheapest vacuum cleaner I owned. The plastic parts felt like they came from the dollar store. The longevity of the motor was absolute abysmal. I had the vacuum cleaner for approximately five years until it just burned out. after this happened, I started reading a lot of negative reviews on Dyson. Not only the quality, but their customer service was terrible as well. Sure the suction was good for the time that it lasted, but for what you’re paying for a Dyson and how long it’s lasting, they are not worth it. there are many higher-end brands out there that you may pay a few extra hundred dollars for but they will last you three times as long. Not to mention their parts are made of quality not some cheap thin plastic with no structural integrity. I will never own a Dyson again as I personally think they just market their products very well, but the quality doesn’t match the price point. Their products need to be hundreds of dollars cheaper just based off the cheap parts that they use. I highly recommend you find another brand for a vacuum cleaner.

called, knowing I was outside my warrenty but the part I was calling about was replaced twice under warrenty so I asked if they could give me 10% off if I purchased the part so I could use my vacuum, they kept repeating - sorry its outside your warrenty over and over
- I have bought two dyson vacuums - use to rave about the custom service - not now - they lost my buisness

My AM10 Humidifier stopped working and I called 1-877-397-6622 for help. After several attempts to trouble-shoot the problem I was told to take the unit to the Service Center in Mississauga. So I packed up everything for the humidifier (in box) and drove from Richmond Hill to the service center in Mississauga. At the service center, the tech told me the front button is "jammed" and needs a few days to unlock but the unit is FULLY functional with the remote control. When I said: "Why not replace the part? I was a told: "We have NO replacement parts". So, like a fool I left the unit at the "so-called" service center. Every time I called the service center for follow up I could not connect. Every time I called, I would hear some recording and then a hang up. After 10 days I called back to 1-877-397-6622 and spoke with someone about needing help contacting the service center. Eventually, I was told the button is still locked but the unit works with the remote control and is ready for pick up. Today I returned to the service center to pick up my AM 10 Humidifier. The original Tech stayed in the backroom and sent another Tech to the front with my boxed unit saying: "Here you go & here's everything". I get home and the remote control is missing - NOT IN BOX!