Easternwestern Avaliações 

Dreadful service from start to finish. They had us wait 6 months for our new car and then backed out of the deal when the car arrived.

We bought a nearly new car from Mercedes Benz of Edinburgh last month and the entire experience was excellent. We have been stung a couple of times in the recent past by car dealerships and have become wary when dealing with them. We were dealt with from start to finish by Graham who took all time required to ensure we had the deal that suited us. There was no hard sell and it was obvious that he had a full understanding of the brand and all steps to make the buying process easier for the customer. Graham took on tasks which I would normally expect to have to carry out such as dealing with settlement figures, changing of private number plates, etc, in fact I felt as if I literally sat back and everything was done around me. After sales service continued to be first class and any contact I made was responded to and dealt with promptly unlike most other garages I have used whereby once the money has changed hands, any service stops. In fact Graham actually reminded me of a offer he had made at the start of the process which I had forgotten about and which if I had did on my own would have cost me more expense. Graham took care of it at no cost to me. Overall I would not hesitate in using this dealership again.

Have just bought a nearly new Yaris Hybrid from Western Toyota, Stirling and absolutely love the car. Would highly recommend all the team at the dealership, and Tony Morrison especially, for his excellent service, professionalism, courtesy, time and assistance throughout the purchase, and for working with me to give me the best part exchange deal. Looking forward to many years of happy motoring. Thank you all and for finding me my dream car.

Scumbags

Caused no end of trouble sold private plate to criminal’s

Fully aware did it don’t care

"The sales executive David Selkirk was absolutely superb throughout the entire process. He gained a full understanding of what I was looking for and put forward fantastic advice and a brilliant solution. His communications are excellent and friendly. Customer is king and I was made to feel like one!"

Had problems finding the new Mercedes GLC I wanted until I got in touch with Natasha at Eastern Western, she sorted it out. Excellent experience from initial contact through to delivery. Which was on time.

K of Washington

I would like to thank Liam and his team at Mercedes Benz Fort Kinnaird
Edinburgh for the outstanding service
For helping me choose my second (A Class ) and for the exceptional before and after service. Well done everyone.
5 star +
Irene Green

I recently bought my new Mercedes’ from Mercedes Edinburgh, Newbridge. I cannot fault a single thing. From viewing my car to picking it up everything was 100%. A big shout out to Graham Howitt for his amazing customer service and professionalism. Loved the no pressure sales talk, answered all my questions and kept me updated in every aspect of the sale. I would definitely recommend Graham.

Bought a Vw Touareg from there so said premium used Lexus branch in Newbridge Edinburgh for £23k .
After the first wash scratches appeared all over the bodywork which was obviously hidden by a very good valeter .
A small clip was missing from rear seats and salesman agreed it would be ordered and sent to me, a year later and numerous emails still no clip.
THERE ARE ALOT OF GENUINE CAR DEALERS OUT THERE BUT I AM AFRAID LEXUS NEWBRIDGE IS NOT ONE OF THEM....... BE AWARE !!!!!!

Bought New VW TIGUAN 2.0TDI thru Motability last June and it came with a litre of oil, not sure why at the time but since found out, after 4800miles it had used the litre and has just went on to use more. (its now not registering on the dipstick)
As its no oil now, I emailed the sales man Craig to see if I could pick some up as was not keen to drive it with no oil and was given the nothing to do with me attitude, phone service. Okay no problem, so I phoned Service and was greeted by what could only be described as a motor mouth, Not only did she speak incredibly fast but wouldn't stop to allow me to speak, unbelievably rude just kept talking over me even when I asked her to stop talking for a minute many times. It was that bad the only way to stop her talking was to regretfully hang the phone up. That lady deserves a TALKING to now, by her boss. Dam ill need to buy oil now. 🙈😂😂

Worked with Toyota Dunfermline - specifically their Hilux specialist Brian M, who honestly I can't speak more highly of. I was made to feel like a customer, interested in my requirements vs just selling me anything.

Brian know's his stuff about the Hilux to the point I actually put a deposit down to order a Hilux.

There is no pressure sales and there is fantastic follow up. I had been working with other dealerships and its a "take it or leave it attitude" - however Brian takes the time to go and find out all the queries I had and come back promptly, allowing me to make a decision .

Great work Brian

Do not trust these people like I did. They sent the wrong part and refused to rectify their mistake. Terrible customer service attitude.

Excellent customer service
I went to the Volkswagen garage down in the Newbridge to look for my first car and I can honestly say, the support and care I was given was excellent.
Anyone looking to purchase a car and you don't know where to start looking, I would highly recommend getting in touch with them.

Mercedes Benz Newbridge are the worst dealership I have come across for repair’s . Took my car in for repair with a break problem. And came back with damage driveshaft seal and some other parts not put back on . Long story short not very help service manager. And very unhelpful staff.

Ordered a new Toyota Hilux in June 2021 and was advised it would be delivered Early January 2022 or maybe sooner . Received a call to say the delivery has been put back to April 2022 so accepted that then received a call 2 months later that the Hilux wouldn't be available until August 2022 .This is the first time i have ever waited 14 months to get a standard Toyota Hilux but never again will i deal with Eastern Toyota or in fact Toyota

Eastern western group Lexus Edinburgh, bought secondhand car and traded in mine…had to chase to get tax refunded on my old car and still waiting for them to clear finance so stuck with still paying old car and new until they clear it so out of pocket and suffering trying to find the money..for a fancy company you lack aftercare.

Worst place I’ve ever dealt with, Twice!! Gave them a second chance with another car later on and just as bad as first time, they have no idea what they’re talking about and it seems like it’s everyone’s first day on the job, including manager. Just push to get any work out of you and no interest to help a customer . Shocking for an established brand like Mercedes

Bought a 2016 golf, under 30,000 miles - broken after 5 weeks and they won’t do a thing to fix it…. Offered to give me a free diagnosis if I do the 300 mile round trip….. avoid, absolutely useless company

Andrew Buchan from Western Volkswagen was superb One on the best I've had the pleasure in dealing with when buying a car the service and welcome from Andy and nothing to much trouble attitude gives him my 1st class recommendation when looking for a new car.

WHERE YOU SPEND YOUR MONEY IS YOUR CHOICE. HOWEVER I WOULD STRONGLY ADVISE THAT YOU NEVER NEVER EVER BUY A CAR FROM THIS COWBOY OUTFIT, MY OPINION. GOT A NEW 70 PLATE TOYOTA YARIS HYBRID. SHOULD HAVE COLLECTED IT 1ST SEPTEMBER 2020. HOWEVER A SENSOR WASN'T WORKING. SO GOT IT ON THE 8TH. COLLECTED IT AT 1PM AT 3 PM IT WAS GOING BACK ON A RECOVERY WAGON BROKEN DOWN AFTER FIRST SERVICE I WAS TOLD IT NEEDED NEW REAR DISKS AND PADS AS THEY HAD CORRODED. TWO WEEKS AFTER THIS IT BROKE DOWN AGAIN. NOW ITS GOING BACK FIR THE 4TH TIME. IN MY OPINION THIS COMPANY IS ABOUT AS MUCH USE AS A ONE LEGGED MAN IN AN BACKSIDE KICKING CONTEST. AS FOR ONE GAVIN BROWN HE'S NOT TO BE TRUSTED AT ALL, IN MY OPINION.