This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... Ver mais
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Veja o que dizem as avaliações
My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... Ver mais
A empresa respondeu
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... Ver mais
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Informações de contato
Bilbao Street, BL1 4HH, Bolton, Reino Unido
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3,0
Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They have been great with their…
They have been great with their communication. Unfortunate the item became out of stock until new year but we sorted it. Very helpful staff. Will buy from here again.
10 de dezembro de 2024
Resposta da EasyEquipment
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Good delivery, but a little overpriced
The delivery was on time, but I believe we overpaid, as we’ve seen the same fridge available for £185 inc VAT, elsewhere
4 de dezembro de 2024
Resposta da EasyEquipment
Hi,
Thank you for your review. We’re glad to hear the delivery was on time, but we’re sorry to hear that you feel the price was higher than expected. We strive to offer competitive pricing, and we understand that price comparisons can be frustrating. We appreciate you bringing this to our attention and will certainly take your feedback into consideration moving forward.
Regards,
EasyEquipment
I had an extremely disappointing…
I had an extremely disappointing experience with Easy Equipment. I ordered a commercial plate warmer on 26th November and was told it would arrive by 29th November. It never arrived. After repeatedly contacting their customer service, I was met with vague responses and empty promises that someone would call me back with an update—no one ever did.
Despite multiple attempts to resolve the issue, I’m still waiting for either the product or a refund. The lack of communication and accountability is shocking for a business that claims to serve professionals. I would not recommend Easy Equipment to anyone who values reliability or customer service.
Avoid them if you can.
6 de dezembro de 2024
Resposta da EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again.
Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Regards,
Easyequipment
still waiting for an order to be…
still waiting for an order to be returned after it was damaged in transit - - no contact from the team - no sign of a returned product, refund or communication without me calling them - truly awful customer experience
7 de dezembro de 2024
Avaliação não solicitada
Resposta da EasyEquipment
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had. We understand how frustrating it is to deal with a damaged order and the lack of communication following that. This is certainly not the standard of service we aim to provide.
We take full responsibility for the delay in resolving this matter and acknowledge the poor communication you've encountered. Please know that we are actively reviewing your case to ensure a swift resolution.
To expedite the process, we encourage you to reach out directly to us at 0333 355 0535, and we'll make sure your return is processed promptly, along with any applicable refund. We truly value your business and are committed to addressing this issue to your satisfaction.
Thank you again for bringing this to our attention, and we hope to regain your trust moving forward.
Resposta da EasyEquipment
Thank you so much for your valuable feedback! We truly appreciate your business and are delighted to have you as a customer.
We look forward to serving you again on your next purchase. If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
Appalling customer service
I have never experienced such appalling customer service. This company is the worst I have ever dealt with and does not care about customers one bit!
A commercial faulty dishwasher was delivered to my children’s day nursery business on 23/10/24. It was faulty on arrival and instead of changing it EasyEquipment sent an engineer out who could not fix it. Are asked for it be replaced with a brand new one and it was only 25/11/24 that a replacement arrived. I have had to fit a second machine now at my own expense which I find beyond belief.
I explained to EasyEquipment the impact this was having on staff moral and my nursery staff had to wash dishes by hand for 5 weeks. 2 staff left the business.
Despite asking multiple times for their complaints procedure they could not produce one. I will be taking legal action and urge customers NOT to use this company. They just do not care about customers.
23 de outubro de 2024
Resposta da EasyEquipment
We sincerely apologize for the frustration and inconvenience you have experienced with both the faulty dishwasher and the delayed replacement process. Your concerns are completely valid, and we understand how this has impacted both your business and staff morale. This is not the level of service we strive to provide, and we truly regret that it has led to such a negative experience for you.
We want to assure you that this matter is being taken seriously, and we are reviewing how we can improve our communication and response times. We understand your request for the complaints procedure, and we apologize for the delay in providing this information. We will make sure to send you the details promptly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
The service we received was brilliant…
The service we received was brilliant and the delivery people went out of their way to be helpful
21 de novembro de 2024
Resposta da EasyEquipment
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience and that our delivery team went above and beyond to assist you. Providing excellent service is always our goal, and feedback like yours makes it all worthwhile. We look forward to serving you again in the future!
Regards,
Easyequipment
The product has arrived damaged and I’m…
The product has arrived damaged and I’m still waiting to hear back from an advisor - please can you assist me
19 de novembro de 2024
Resposta da EasyEquipment
Thank you for bringing this to our attention. Your feedback is invaluable and will undoubtedly help us enhance our customer service.
We are currently coordinating the collection with our warehouse team. While the return process may take some time, please rest assured that we are fully committed to assisting you throughout each step until this matter is resolved.
We sincerely appreciate your patience as we work to collect the damaged item and ensure a brand-new replacement is sent to you.
Kind regards,
EasyEquipment
EASY AS PIE
EASY AS MAKING A PIE . ORDERING FROM EASY EQUIPMENT IS AN EASY RECIPE. FOLLOW THE INSTRUCTIONS AND FIND IT ON YOUR DOORSTEP.
18 de novembro de 2024
Resposta da EasyEquipment
Wow, what a delightful review—thank you for your continued support! We're thrilled to know your experience with EasyEquipment has been as simple and seamless as "making a pie."
Your kind words inspire us to keep delivering effortless shopping and reliable service. We’re so glad we could meet your expectations again, and we look forward to serving you in the future.
If there's ever anything more we can do to assist you, don’t hesitate to reach out.
Kind regards,
EasyEquipment
Resposta da EasyEquipment
Thank you so much for your fantastic 5-star review! We're delighted to hear that your order was beautifully packaged, delivered on time, and met your expectations for value.
Your feedback means the world to us and motivates us to continue providing excellent service and quality products. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon!
Kind regards,
EasyEquipment
Resposta da EasyEquipment
Thank you so much for your valuable feedback! We truly appreciate your business and are delighted to have you as a customer.
We look forward to serving you again on your next purchase. If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
I ordered some fittings a week ago and…
I’ve received the goods now
19 de novembro de 2024
Avaliação não solicitada
Resposta da EasyEquipment
Thank you for bringing this negative experience to our attention.
Please confirm if you contacted us by email or phone, so we can investigate this further and resolve the issue promptly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
We hope to have the opportunity to serve you better next time.
Regards,
EasyEquipment
Excellent value for money
Excellent value for money, fast shipping.
Highly recommended!
11 de novembro de 2024
Resposta da EasyEquipment
Thank you for your positive review! 😊 We’re thrilled to hear you’re satisfied with the value and fast shipping. We truly appreciate your recommendation!
Regards,
EasyEquipment
Excellent communication
Excellent communication, great delivery guys, very prompt and courteous.
11 de novembro de 2024
Resposta da EasyEquipment
Thank you so much for your kind feedback! 😊 We're thrilled to hear that you had such a positive experience with our communication and delivery team. Our team works hard to ensure everything runs smoothly, and it’s great to know that their promptness and courteousness made a difference for you. Your satisfaction is our priority, and we truly appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!
Regards,
EasyEqiupment
Resposta da EasyEquipment
Thank you for your great review! 😊 We're happy to hear you had a positive experience with our service and that you’re satisfied with the product. We truly appreciate your feedback and look forward to serving you again!
Regards,
EasyEquipment
Resposta da EasyEquipment
Thank you for your review! 😊 We're glad to hear you found our service good and helpful. We appreciate your feedback and will strive to make your next experience a 5-star one!
Regards,
EasyEquipment
Resposta da EasyEquipment
Thank you for the 5-star review! 🌟 We truly appreciate your kind words and are thrilled to hear you had a perfect experience. We look forward to serving you again!
Regards,
EasyEquipment
I pay 30 £ for next day delivery,some…
I pay 30 £ for next day delivery,some one call my and say they can’t delivered next day and I will receive the delivery money back but i don’t receive nothing
I emailed and call many times but still nothing
15 de outubro de 2024
Resposta da EasyEquipment
We’re very sorry for the inconvenience caused and appreciate your patience. We can confirm that your refund for the next-day delivery charge has now been processed. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for bringing this to our attention.
Regards,
EasyEquipment
Resposta da EasyEquipment
Thank you for your feedback! 😊 We're glad you’re happy with the product but sorry to hear about the delivery delay. We’ll work on improving this and hope to serve you better next time!
Regards,
EasyEquipment
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