edel-optics.co.uk Avaliações 

6.376
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't sp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Ver mais

Avaliado com 5 de um total de 5 estrelas

I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wow !! What a prices ! I have chosen edel-optics as they had exactly same sunglasses I purchased 2 years ago from different website for over 100£ and I really wanted same glasses and only on edel opti... Ver mais

Detalhes da empresa

  1. Loja de óculos de sol
  2. Fornecedor de Lentes de Contato
  3. Distribuidora de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(6.376)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Purchased Prada sunglasses

Purchased Prada sunglasses which were faulty and still within guarantee. Edel-optics have ignored all my attempts to contact them for a replacement/repair.
Extremely unhappy with the level of service and would not buy from them again! DO NOT BUY FROM THIS COMPANY.

12 de setembro de 2022
Avaliação não solicitada
logotipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Dear Jeffrey 
We are very sorry that the glasses didn't arrive in perfect condition. 
Best regards Edel-Optics

Avaliado com 1 de um total de 5 estrelas

I have not received my purchase

I have not received my purchase. Nearly three weeks now.

9 de setembro de 2022
logotipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Dear Joshua, 
we are sorry that our shipping company has needed a couple of days longer than usually to deliver your order. According to the tracking information, the parcel arrived to you last Friday. 
We hope that you like your new glasses!
Kind regards, 
Edel-Optics

Avaliado com 5 de um total de 5 estrelas

Third time and still good

This is the third order I have made with edel optics and as with the previous 2 was processed quickly and no issues with their system at all. I'd you go through a Google search there are also significant savings to be had.. the only issue I had was with the delivery via UPS. Was supposed to arrive on the 25th but didn't I didn't receive it until 30th August after they failed to deliver twice..

25 de agosto de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Overcharged in a box

Very happy with glasses . When I picked the glasses up the box they were in was all battered and paying that price for delivery off £ 9 plus was so steep if I had known how much it was I would not have bothered 😕 in a terrible delivery of a battered box .recommended watch there delivery charges ?

1 de setembro de 2022
logotipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Hello Michael,

Thank you for your reply,

First of all, we'd like to sincerely apologize for the condition of the package delivered to you.

We have packaged your purchase with care and gave it for the shipment to the UPS.

According to your explanation, it seems that UPS has not taken good care of the package,
and we are really sorry for this inconvenience.

Of course this is annoying, and we really understand your frustration, We really want to help you with your order. 

If the product was damaged, please use our UPS RETURNLABEL for the return and let us know in reply to this email,
whether you would like a refund or a replacement delivery.

We will then arrange this as quickly as possible.

We thank you for your patience and understanding !

Best regards,
Your Edel-Optics Team

Avaliado com 1 de um total de 5 estrelas

Order never arrived, still no refund

I ordered sunglasses on 4th June which never arrived, I’ve asked for the order to be cancelled and refunded but not heard anything. It’s a shame because my partner ordered glasses and received them in 2 weeks but my experience has been terrible. I’m still chasing for a refund now in August.

4 de junho de 2022
Avaliação não solicitada
logotipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Hello Jacqui ,we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
We want to apologize also in advance, we had a delay generally on refunds. 
After your request was reviewed, the refund was successfully made by our accounting department.
Best regards,
Edel-Optics

Avaliado com 5 de um total de 5 estrelas

Timely delivery

Timely delivery, frames as described and great price! Will purchase again - 5 stars. Originally a bit hesitant as never used an online provider but will definitely purchase again.

26 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

Good online shop

Very quick delivery and they were selling the glasses I was after for the cheapest price online.

I've fortunately not had to use their after sales service yet.

25 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

The Star of Spectacular! ⭐️👍

Excellent service…item arrived as ordered. Delivery was absolutely to the time stated and spot on. Over the moon with the sunglasses on 😎 and in the sun and it’s shining brightly!! Well done Edeloptics the best buying experience bar none, by far!!👍

23 de agosto de 2022

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