Eden Tyres & Servicing  Avaliações 10.362

Well to start with the staff are very helpful and friendly and the coffee is good also!
Opted for four new tyres - Radar Dimax R8 in 245 35 R19 for my Audi A4 and they are great!

Always excellent service- I wouldn’t trust anyone else !

Excellent service from professional people

As usual manager 'Mark Harrington was excellent advising me of his possible cost and sorting out the problem with the car.

I had 2 new tyres fitted today at Ashby ETS. The managers there always deliver excellent Customer service & the team work hard to get your car back on the road asap. The std of work is appreciated and compared to their rivals they offer great value for money. They have put in huge effort to build up a loyal following of satisfied customers. They are particularly good at delivering practical tyre and servicing advice to the elderly. Highly recommended, well done Mark & Matt.
Thank You!

Had my service and Mot today, excellent service as always, friendly and very helpful. I always recommend to my friends and family.

Absolutely disgusting service! As a small business owner with a fleet of vans i had been using Eden tyres & services for many years as a business owner and privately. I was treated with respect and the customer services was faultless, my workers would take the vans in when any issues occurred get them fixed and i would go in and pay the next day as it was not always possible for me to go with them and i did not want to give my credit card to my staff. This worked perfectly for years until last Friday the 6/3/26. I met Lee Nussy the new branch manager. He was immediately rude abrupt and unhelpful i explained when i come in il pay then when with my vehicle but when my workers bring the their vans in i am not always available to come with them, but I have always come in the next day and paid. I had with the previous manager John and the one before him Peter. However Lee said he won’t allow this to happen & it should have been accepted in the first place. I try to explain that i am not always in derby as i have to be on site for work. But ill always make sure the balance is brought is paid off the next day, so my business isn’t effected. His response was that he does not know me, so not doing that! I pointed out the business name on the side of the van and he could check the company records. Lee said “I could have put that on the van to get service for free” who in their right mind would detail their van to get a £90 free tire? Even after being extremely rude and unhelpful, if i am not available i could ring and pay over the phone whilst any tyres are being fitted on other vans or pay before works are carried out. Lee said he wouldn’t allow for that either. He made out the only option was to come in myself every time one of my vans needed tyres or give a member of my staff my business credit card. I asked him for his managers name and detail or head office details and he refused. I said you are not allowed to refuse a customer details of your head office and lee replied “i am”. In all my years of business dealing with other business owners the public and many customers. I have never come across such a unhelpful, rude, disrespectful, condescending and extremely unlikeable man. My final words before i left was i will take my business elsewhere. And lee said “Good!”. Such a shame a great business with excellent customer service has gone.
I doubt they will stay afloat for long with Lee Nussy as a manger.

Started work straight away and complete in great time. Really pleased with the price and quality.

Fantastic team! I came to Derby to have my alloy refurbished and was told that my tyre was laminated horribly so was unable to drive back home safely. I was recommended EDEN by the chap who repaired my alloy. They got me booked in same day and they also had the tyres I needed. The were quick with the change and I was on my way home in no time. Lovely team to deal with. Great experience highly recommend! You don’t need to be from Derby to use their services! I live 40 miles away and would definitely come back again!!

As always a very smooth and professional approach to my car's service.

This is my first time using Eden Tyres Alfreton Road Branch and I have to say was very impressed and happy with the service from start to finish. From the response to my email by Melissa, plus an actual visit to check what could be done to book car in on a particular day/time by the helpful lady on the service desk, to carrying out the tyre inspection, sourcing the correct tyre from another branch, fixing it and technician explaining the damage to tyre was five stars! (it was for my daughters car and her first experience of a flat tyre!) It was very busy, so must be consistently good service!

I was visiting in Derby and had an electrical problem. ETS was recommended to me. They gave me a brilliant quote for a new battery, which they fitted the next day.
They were efficient and courteous. I was able to continue my 500 mile journey.

I’ve used Eden Tyres on and off for a few years now and always super pleased with their work and prices. I tend to go to the Ashby branch and Mark is always a pleasure to greet! Such a streamline service with no issues at all, and the ability to book online is a great addition! I highly recommend!

Always made to feel welcome at the reception desk.
Great honest, professional service,i always go to ETS first 👏

Great service. Tyre repair and wheel balance carried out with care. Saved a lot of money for a replacement tyre.

Visited the guys with some shaking on the steering wheel and they did a full tracked and balanced good price the lad even explained some other issues and advice on what next steps were amazing team so helpful

Really friendly and helpful. Booked me straight in, no hassle. Would recommend.

Brilliant from answering my questions when booking to quick efficient fitting.

Very friendly from start to finish easy to deal with. Lightened the situation and made whole process easy to swallow not always the best experience lashing out for tyres
Thanks guys

Fantastic service and always great value. Has become my go-to place for all vehicle related work.