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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very professional and polite customer services. Quick and easy to order with both great prices and fast posting. To be brutally honest. £25 for brand new keys when sellers in eBay are asking for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was exactly what we were looking for in a scooter. We’d done our homework and the company had told us the price before their representative arrived. From the photos in the paper we were not ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade

Informação fornecida por fontes externas variadas

Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Great product. Great Customer Service.

My wife loves her eFOLDi Explorer 1.5. All our dealings with the company have been dealt with swiftly and competently.
Thanks eFoldi!

10 de maio de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you Jeff, we very much hope you and your wife will get many great adventures. If you hadn't already please consider joining our Facebook User group - its very friendly and a great place to share tips and experience.

Avaliado com 5 de um total de 5 estrelas

Opening up my world

We're just finishing a river cruise down the Danube. My Efoldi Lite has surpassed my expectations. The bavarian villages have old, very worn and bumpy, cobblestones. I have been up steep inclines and down! On an off tourist trains, buses, coaches not to mention 3 flights each way.

My EFoldi had opened up my world. Thank you EFoldi.
Ps. If I need anything from advice to spare parts Mel and Co have been fantastic.

3 de maio de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you Alex - we are so happy to hear you have had a wonderful holiday thanks to your scooter. It's always lovely to hear how one of our products is doing for its owner what we hope - providing freedom and fun.

Avaliado com 5 de um total de 5 estrelas

5 years and still going strong

After trying every scooter on the market, the eFoldi was the one for me.
I’ve done many miles on it walking the dog, shopping, out with the grandchildren and taking abroad to Canada, Madeira and many other adventures. The staff at eFoldi have always been friendly and helpful whenever I’ve needed any help.

Highly recommended 😊

7 de maio de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi - thank you for your review. The team love to hear about adventures our customers have - its why we invented the scooter. We'd love to see some pic on our Facebook group if you feel like sharing.

Avaliado com 5 de um total de 5 estrelas

Perfect

A great scooter, easy to assemble and fits perfectly in the boot of the car without have to break into pieces as a boot scooter. I visited the O2 recently and the scooter had many admirers, the team at the O2 said its the coolest they had ever seen. The best thing is not being treated as someone elderly unlike the traditional burgundy mobility scooters, on this scooter I have a voice.

5 de maio de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We we would be hard put to disagree that it looks cool on the street and we are obviously very pleased you are finding the scooter is giving you the freedom to travel and a voice too :) We hope you have many amazing adventures with your scooter.

Avaliado com 5 de um total de 5 estrelas

Serendipity in a seat...

This device has given me a new lease of life. I'd given up all hopes of travelling because of my degenerating mobility disability but I'm better than ever.
My kids now hold my hand as I cruise along at their speedy pace!

4 de maio de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your review Phil - we always hope our products will help people carry on enjoying life and having fun and adventures whatever their age or mobility issues.

Avaliado com 2 de um total de 5 estrelas

Reversing when wanting to go forward!

I've had my efoldi electric wheelchair for just over a year and on the whole it has been good as lightweight for my husband to lift in and out of the car. However, the other day when I switched it on it went straight in to reverse with the reverse warning noise. The shop I purchased it from cannot ascertain why it is doing this and I now have it back as at the moment it is working ok but it has made me lose confidence as to when it might happen again. My only other concerns are navigating hills which it doesn't always like and when it does run out of charge and I have to be pushed it is much harder to push than a regular wheelchair.

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi Theresa, its not possible for us to know what the issue is as we have not seen the chair here at our support centre. We can only suggest you discuss this issues with your dealer.

Avaliado com 5 de um total de 5 estrelas

Getting my life back !

I’ve had my efoldi for 3+ years and my mobility is very restricted. As I’d previously been extremely active I found this very frustrating. My efoldi means I can carry out my hobbies once again, visiting National Trust properties, wildlife photography, sports photography, accompanying my 11 year old granddaughter on various sporting and cultural activities. My wife and family just love the freedom it gives us all.
Thank you efoldi!👍

30 de setembro de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We are very pleased to have been able to assist in giving you back your freedom - it is what we would hope for from our scooters. We thank you for your kind review.

Avaliado com 4 de um total de 5 estrelas

My experience with Efoldi 1.5

I now have my efoldi 1.5 machine.
Things to know. On a flat surface, it works well. But most pavements are not flat. So be careful where you go. Do not rely on the sus90pension to help. Remember, it is a three wheeler, and prone to tip over on uneven surfaces. It will be ok on grass, but it prefers smooth places. I bought the extension bars for extra control, but you can't fold the efoldi up with them on. Take them off. Also, I bought the comfort cushions. They are good, but again you can't really fold the machine properly. Take them off. So, the extension bars are in the luggage bag, but I really don't want to carry the cushions with me when I go out. (They do have carry handles on them).
So four stars. Could use much better suspension system

9 de setembro de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi and thank you for the review. Most scooters are prone to tipping if not well handled on uneven surfaces. We always advise people to be mindful of bad cambers and other obstructions on pavements and of course to keep a close on on speed. We hope you have many great adventures on your scooter and of course we are always here if you ever need support.

Avaliado com 2 de um total de 5 estrelas

The efoldi lite model is unreliable

I have bought and sold a good few 2nd hand eFOLDis and had a few dealings with efoldi which have generally been good. However, they have an issue with one of their products. The 1.5 is good and reliable scooter. Like any scooter parts can break or need a tweak but that's it. The lite model is poor by way of comparison. I know of 4 that have had electrical issues. 3 completely dead. These have been fixed quite cheaply but it hardly inspires confidence in this product. Unfortunately a 2 year old but very lightly used one I owned had an issue when turning left. I fitted a cable supplied free by eFOLDi but it didn't fix the issue. I sent it off to them only to be told it needed a new motor at the cost of £450 (plus £50 return postage)! I raised the issue with efoldi that I didn't think a scooter that was unmarked and obviously only used around dozen times (as I was told when buying it) should need a new motor after so little usage. I suggested I was happy to pay for half the repair but I was told to pay up or accept the broken scooter back. I was surprised and disappointed at their attitude. I will continue to buy and sell the 1.5 model but the lite is just too much of a risk.

25 de agosto de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Dear Keith

We appreciate your response, but of course, you are dealing in 2nd hand eFOLDi’s and we cannot account for the well-used nature of our products when out of warranty. Our customers enjoy freedom and independence on our MK1.5 and Lites. All of our products are highly reliable but occasionally we do need to fix products when also out of warranty. As we all know the cost of parts and shipping has escalated over the last 24 months, we endeavour to keep all costs to a minimum and service our customers efficiently under our T&Cs. For those customers out of warranty, we deal on a time and materials basis.

Avaliado com 2 de um total de 5 estrelas

A seasoned scooter user

A seasoned scooter user, I bought an efoldi lite prior to holiday as my old scooter was approaching the end of its life. I’d had that around six years with no problems. I collected my efoldi lite on the Friday, had a ride around on Saturday, seemed fine. Arrived on holiday Monday and it broke down whilst out, struggled to get back to holiday cottage as it was making an awful noise coming from the front, stopping continuously. Received a complete replacement two days later. Used periodically since. Yesterday took my efoldi out and rode around a flat grass field so no problems expected. I was metres from the car when it broke down making a nee nor siren sound. Had to have assistance to get to my car. Letting it rest overnight it seems to work today but my confidence with this brand is now somewhere near zero. To have one break down after purchase is unlucky, but two? Was it a blip, was it an intermittent fault, etc. will be taking this back to my distributor tmrw for a full check. I’m disappointed, More importantly, my confidence is knocked. My views on the scooter in general …… it’s very lightweight being it’s biggest plus, I bought the extra cushion as I find the seat height to foot plate a little low, I’m 5’5” so not that tall however, it doesn’t attach to the scooter seat and so does move about a little. The cushion could do with being a little firmer as it’s foam is a little wallowy when riding. It could do with a fastener of some sort a) when removing from scooter as the two handle could easily snap together to make this easier to carry b) stay on scooter. It’s also incredibly sweaty! I have bought a sheepskin to use on the seat for comfort now. When folding and unfolding the scooter I found the following, generally quick to unfold which is positive but when folding down I find the wheel can pop back out of the chamber when I’ve thought it’s clicked in, also , when lifting the folded scooter into my car the seat back is not secure and has flapped open. It needs some sort of fastening, even a Velcro strap. Battery removal is Important for security if leaving as there is no key so easily take. That said it’s not heavy and fits into a bag quite easily. The Manuel does not have a fault finding page which is an oversight. Three wheels can feel a little unsteady mounting dropped kerbs or uneven surfaces, however the efoldi lite is better than some I’ve tried before. I find the tiller rather loose and would prefer that to be more stable when using, no loose nuts or bolts that we could find. I think the tiller cover should come with the scooter as standard, whilst sits not expensive, it’s important to not get the control part wet. You need steady hands/thumb to use the throttle, no tortoise or hare function, just stop to vroom!

7 de agosto de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi and thank you for leaving a review, obviously we are disappointed you seem to be having problems with the eFOLDi Lite. As this was sold by one of our retail partners its has not been possible to contact you directly as we do not have your details.
Please ask your retailer to get in touch with us so that we can start to resolve the problems you appear to be experiencing.

Avaliado com 5 de um total de 5 estrelas

eFoldi 1.5 ? I LOVE MINE.

My eFoldi has made me independent again! The Customer Service Team is the BEST I've ever known. Recently contacted them for the first time and found Angela incredibly helpful. Angela has even phoned me twice more just to see how I'm doing and with helpful ideas.
I'm a fat, short (5ft) lady with two terrible knees.
I've been back on my local meadows for the first time in 30 years. I've been miles on the tracks at Rendlesham Forest. SO MUCH FUN.
My eFoldi scares me on cambers which is why I contacted Angela. It's also poor when going up a dry sandy slope. BUT I'D BUY IT AGAIN TOMORROW.
It's the most money I've ever spent on myself. A Savings Plan matured and I spent weeks on Google deciding what to buy. I chose an eFoldi 1.5 and a Dyson Cool Tower. The balance is socked away.

Have a home demonstration. Read the eFoldi group on Facebook. The eFoldi website has videos, as does YouTube. Hope you get one.

1 de julho de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi and thank you for your kind words. We hope all eFOLDi users get the sense of freedom you have experienced. It's why we invented the eFOLDi in the first place. I will make sure Angela gets your comments passed to her.

Avaliado com 5 de um total de 5 estrelas

I bought my eFoldi in 2020 and I…

I bought my eFoldi in 2020 and I haven't looked back since!! Having MS which limits my walking the eFoldi has given me the freedom and independence I had began to lose.
The eFoldi is really robust, speeds of up to 8mph with long battery life, it is brilliant for on and off road and hills.
The Team at eFoldi are extremely helpful and will do an annual service to keep it in great condition.

30 de março de 2022
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi Rebecca and thank you for your lovely words. It's great to know our scooter is doing what we always hoped for - giving people their freedom and independence back. We wish you many great adventures.

Avaliado com 3 de um total de 5 estrelas

efoldi footrest issue

After extensive research I bought an enfolding 1.5. It was just what I needed for my condition. I have since encountered a design flaw, in that the left footrest gets caught on the frame when folded. I did have a lot of trouble unfolding for several weeks until I found this problem.I took it upon my self to remove and shorten the foot rest which has solved the issue. Maybe this should be taken into account for future production. Other than that, I am delighted with it.Your reply below suggests it is the peddle being loose, however it is the peddle in its correct position when folded that is getting jammed in the frame, making it the peddle that is either to long or fixed slightly in the wrong position. There is nothing wrong with the pin although I think they are held in place with a very flimsy little small screw, a bit inadequate for the use it serves. I hope this information is clear enough for you to improve the future products.

17 de outubro de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi,
Your footrest getting trapped is almost certainly a weak foot-peg spring. While its not particularly common it is an easy fix. If you haven't already just contact us and we can get you a spare sent out. It's easy to fix.

Avaliado com 5 de um total de 5 estrelas

Is this the best scooter for shopping…

Is this the best scooter for shopping No but ok
Is this scooter best on the road No but ok
Is this scooter the only one that that is ok shopping is ok on the road ,Will fold up and fit in your car boot.Yes it is the perfect all rounder.My one criticism is going down a slope it will override the motor and will freewheel quickly building up speed and the brake will only just cope.
If you are reasonably competent this a great scooter

20 de setembro de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your review - we do always advise people to watch their speed on the eFOLDi Explorer as on a steep incline the speed can build up and increase the stopping distances.
We hope you enjoy many adventures with your scooter.

Avaliado com 5 de um total de 5 estrelas

Exactly what I need

After an accident long walks are out of the question. I had to give in and agree to a scooter. I wanted something that went in the car, was good for occasional use, shopping, days out etc. I didn't think I would like the foot rests on the actual eFoldi so got the Lite. The Company say it is for even pavement use etc. I appreciated that honesty. It wouldn't be good up and down kerbs or on cobbles. It is perfect for my needs and although I would rather not have to use a scooter, I very happy with the choice I have made.

30 de julho de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Hi, thanks for your review. We have a user who uses their over cobbles on foreign holidays and found the scooter did in fact work ok. We would suggest avoiding very poor surfaces for rider comfort as well as safety. May we wish you many happy adventures.

Avaliado com 4 de um total de 5 estrelas

You need your legs to be working

After a fair amount of practice it becomes easy to fold and unfold. You must be able to lift one leg at least 12" to get on and off it. The foot rests take some getting use to. I found putting your feet off-centre toward the edges helps when turning because your calves go up against the frame. The controls are easy to use. The seat is not very comfortable without a cushion for your back. TIP when lifting wrap a belt or rope around the axle to reduce the distance you have to lift. With these tips and tricks I love this foldi

25 de julho de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We are pleased you are enjoying the eFOLDi and hope you will join our user group on Facebook to pass on these useful tips and tricks.

Avaliado com 1 de um total de 5 estrelas

Bought a efoldi not fit for purpose

Bought a efoldi used it twice Started making a horrendous noise from front.spoke to efoldi who said it needed to be returned to them.if we had known that it had to be sent back if it had problems thenWould not have purchased. Then told that the courier not give a pick up time or return time so need to waste 2 day.would not recommend this scooter or efoldi service

19 de julho de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Dear Julie,
We are really sorry you feel this way - as you will be aware our staff repeatedly tried to assist you on this matter: we have been having difficulties arranging collection of the scooter when it was taken on an isolated campsite holiday with no access or postal address.
Like many products eFOLDi offers a return to base warranty and scooters are collected on agreed dates with our customers, repaired and/or serviced within days and sent back by courier with a 1 hour time slot, which helps our customers plan around.
We always welcome constructive feedback and constantly improve our service to make things easier for our customers. Please feel free to contact us on 08009150800 or through www.efoldi.com. Look forward to hearing from you!

Avaliado com 5 de um total de 5 estrelas

Really happy with efoldi

Had a very nice man from efoldi to do demonstration and take me for test run with it. This is my birthday present from my wonderful husband and I am a really happy bunny. I can go out again instead of looking at four walls. Thank you so much for all the help.

12 de julho de 2021
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We are pleased that you are pleased and we wish you all the best on your new adventures.

Avaliado com 5 de um total de 5 estrelas

Practical and fun

I’ve had the machine for 4 days, I have breathing problems after a bout of Covid. It is one of the best purchases I have made in years, it is easy to assemble and fold away, fun to drive and very funky. Thoroughly recommend, I love the way it slides into a cupboard under the stairs - a boon if you’ve no garage and you don’t want the hall blocked.

17 de dezembro de 2020
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your review - we hope you get to have a lot of fun with your eFOLDi Explorer. Please do consider about joining our Facebook group where you can share adventures with other users and get the latest news from us.

Avaliado com 5 de um total de 5 estrelas

I absolutely love my efoldi scooter

I absolutely love my efoldi scooter. I took it to Portugal in our camper, I am 77 years old and 4'11" tall(short) and can lift in and out of our camper myself.The roads in Portugal are often cobbled and uneven with few dropped curbs, but I can lift it up high curbs myself. I am not very disabled, but I cannot walk far due to arthritis. It is both pavement and road suitable, with lights indicators, reverse, etc. It is not suitable for severly disabled, and no-one pretended it was. It has given my so much freedom, I carry a spare battery with me to go long distances with my husband on his electric bike and it is fast enough to keep up with him.Great fun.

15 de setembro de 2020
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We love to hear of peoples adventures with their scooters. We deigned the eFOLDi Explorer with adventure in mind. If you haven't already please consider joining the efOLDi users Facebook group where you can share adventures and get support from us and other users.

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