Ordered my replacement inner soles for my Platinum Stinger Lo boots online from EMU Aust. The website was easy to navigate, the inner soles are of high quality, and the delivery was quick. My boots ar... Ver mais
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So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... Ver mais
The website was easy to navigate. I particularly wanted waterproof boots and was able to find them easily. Some brands are only water resistant so it was good to find what I wanted. The sale price was... Ver mais
Easy transaction,very fast delivery. Had to exchange for another size, which was super easy and once again speedy delivery .My husband is very happy with the boots'which are exceptional quality. Woul... Ver mais
Detalhes da empresa
Escrito pela empresa
Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.
Informações de contato
73 Leonard Street, London, UK, EC2A4QS, London, Reino Unido
- +44 (0)207 713 2080
- onlinesupport_uk@emuaustralia.com
- www.emuaustralia.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 74% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Honest marketing
Honest marketing, product was as described, beautiful quality suede and sheep skin lining. Love them immediately, really comfortable. Quick postage, great communication.
Waterproof!
The website was easy to navigate. I particularly wanted waterproof boots and was able to find them easily. Some brands are only water resistant so it was good to find what I wanted. The sale price was an added bonus.
Easy transaction,very fast delivery
Easy transaction,very fast delivery. Had to exchange for another size, which was super easy and once again speedy delivery .My husband is very happy with the boots'which are exceptional quality. Would purchase again!
Replacement inner soles for Platinum Stinger Lo boots
Ordered my replacement inner soles for my Platinum Stinger Lo boots online from EMU Aust. The website was easy to navigate, the inner soles are of high quality, and the delivery was quick. My boots are still in great condition, and with new inner soles, I've got many more years of warm comfort through the cold winter months.
Excellent Service
So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best , highly recommend.
Love EMU products
The slippers are beautiful
The slippers are beautiful, I’m so glad I got them.
Shipping was quick and easy. I did an exchange for a size up and that was a breeze.
Thank you Emu
emu slipper
A great product. Fast efficient service. I had to get a refund unfortunately and buy emu slippers instore for a better fit. The return and refund was seamless and super fast.
The slippers are of the highest…
The slippers are of the highest quality, and just like the ones prior to the American UGG company taking over the patent for the word 'ugg'. I have bought slippers for all my cousins and will buy more. Love the quality and workmanship!
Love my emu slippers also have a pair…
Love my emu slippers also have a pair of boots gravity I think name of them had a few years. Highly recommend them
Excellent service and an excellent…
Excellent service and an excellent product.
I had to return one pair as they were a bit narrow for my wide foot. As soon as Emu received them they contacted me and refunded my money asap.
Thank you Emu it’s no wonder I love your comfy shoes.
Iris
Style changed a bit
Ordered the same style as my last pair - they were a bit different tho , without the branded ribbon detail that I liked. They’re still super fluffy & cosy tho so happy over all
The answer to my question was quick and…
The answer to my question was quick and provided options. I like that! And I do love my slippers.
GREAT SERVICE FABULOUS PRODUCT
Arrived very quickly without…
Arrived very quickly without dramas..Absolutely lovely boots ..now to wear them in..best dressy boots for winter.
Love these slippers
Love these slippers. So comfortable. Padding is fantastic. They arrived quickly too.
Deceptive sales practices
Deceptive sales practices:
I bought slippers online. Too small, so I emailed asking if I could return them for a larger size, and in any color. They responded:
"We are happy to say that the Platinum Esperence slippers-size 11 are still available in Charcoal and Chestnut. We are more than happy to exchange your recently purchased item; however, we will need you to send the item..."
Since I bought a sale item they sold me a $10 shipping label. After they received the item, they sent me an email saying they can't exchange for other colors. They didn't send back the original slippers, so I assume they restocked them so they can make more money, while also cashing in on added shipping fee margins.
Update following response: While Emu said I could change colors and sizes, their email response said otherwise, directly contradicting all other emails. Very confusing and frustrating experience

Resposta da EMU Australia
I love Emu products
I love Emu products, they are always high quality, great fit, look fashionable and are super comfy! The shipping is quick and they have great sales for quality items. Highly recommend Emu products.
Fast shipping great product
Fast shipping great product, I love my scuffs and would definitely buy again.
Prompt solution to my problem
Your prompt solution to my problem was better than I had expected. Thank you.
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