Great service, fast delivery, easy to navigate the website. We have been Emu lovers for ever being born and raised in Geelong. Absolutely love that I can still get the products and quality we love wit... Ver mais
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Veja o que dizem as avaliações
Ordered my replacement inner soles for my Platinum Stinger Lo boots online from EMU Aust. The website was easy to navigate, the inner soles are of high quality, and the delivery was quick. My boots ar... Ver mais
So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... Ver mais
Emu are articulate and precise when it comes to their website. Their range of products are generous. Emu products are stylish colour savvy and on trend with sizes that are true to size. Their explanat... Ver mais
Detalhes da empresa
Escrito pela empresa
Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.
Informações de contato
73 Leonard Street, London, UK, EC2A4QS, London, Reino Unido
- +44 (0)207 713 2080
- onlinesupport_uk@emuaustralia.com
- www.emuaustralia.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 74% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Style changed a bit
Ordered the same style as my last pair - they were a bit different tho , without the branded ribbon detail that I liked. They’re still super fluffy & cosy tho so happy over all
The answer to my question was quick and…
The answer to my question was quick and provided options. I like that! And I do love my slippers.
GREAT SERVICE FABULOUS PRODUCT
Arrived very quickly without…
Arrived very quickly without dramas..Absolutely lovely boots ..now to wear them in..best dressy boots for winter.
Love these slippers
Love these slippers. So comfortable. Padding is fantastic. They arrived quickly too.
Deceptive sales practices
Deceptive sales practices:
I bought slippers online. Too small, so I emailed asking if I could return them for a larger size, and in any color. They responded:
"We are happy to say that the Platinum Esperence slippers-size 11 are still available in Charcoal and Chestnut. We are more than happy to exchange your recently purchased item; however, we will need you to send the item..."
Since I bought a sale item they sold me a $10 shipping label. After they received the item, they sent me an email saying they can't exchange for other colors. They didn't send back the original slippers, so I assume they restocked them so they can make more money, while also cashing in on added shipping fee margins.
Update following response: While Emu said I could change colors and sizes, their email response said otherwise, directly contradicting all other emails. Very confusing and frustrating experience

Resposta da EMU Australia
I love Emu products
I love Emu products, they are always high quality, great fit, look fashionable and are super comfy! The shipping is quick and they have great sales for quality items. Highly recommend Emu products.
Fast shipping great product
Fast shipping great product, I love my scuffs and would definitely buy again.
Prompt solution to my problem
Your prompt solution to my problem was better than I had expected. Thank you.
Excellent Quality
So far, my experience has been good. Mostly I am impressed with the quality of these slippers. And I received them in a very timely manner.
Excellent boots
Very happy with my Emu boots. They arrived really quickly, the sizing guidance was spot on, and they are both good sturdy and SUPER comfy and warm with lovely quality sheepskin. Can’t wait to wear them post surf / cold ocean dips this winter.
Quality Plus
My purchase experience was hassle free and I was kept informed as my order progressed. Delivery was extremely fast and efficient. I was thrilled to receive my purchase and very happy with the quality. This is my second purchase from Emu, and definitely not my last!
Great boots
Very warm, fleecy lined boots. I wear them every day! Great service also.
Very easy ordering and exchange…
Very easy ordering and exchange process.
Great boots!
Fast delivery of quality product.
Great service
Great service, great updates on order, arrived when they said it would. Most importantly great product, very well made.
My last pair of EMU uggs finally needed…
My last pair of EMU uggs finally needed replacing. I decided to get a lower ankle style slipper this time.
I love the colour. I love most though that they’re Australian made.
Great service and product
Good soles!
Service and delivery were great. Prompt and easy.
Love these ugg insoles
Love these ugg insoles. Literally like buying new ugg boots.
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