I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... Ver mais
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Veja o que dizem as avaliações
I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... Ver mais
I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Ver mais
A empresa respondeu
Inline water cleaner Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on Correct attachments , tried their hose connector and... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Produtos de Limpeza
- Fornecedor de Equipamentos
- Fornecedor de equipamentos industriais
- Fornecedor de equipamentos de aspiração industrial
- Fabricante de peças de máquinas
Sobre Equip2clean
Escrito pela empresa
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Escrito pela empresa
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Informações de contato
Kiam House, L33 7TD, Liverpool, Reino Unido
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Equip2clean
Hi Peter,
Thank you for the brilliant 5‑star review — really glad to hear everything was quick and clean for you 👌😃
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Harry,
I’m really sorry to hear about your experience — that’s not the level of service we aim to provide.
I’d like to get this sorted for you personally. From what you’ve described, it sounds like there may have been a misunderstanding around the part you received and its availability. We definitely don’t want you feeling you were given incorrect information or left without support.
To help me put this right, could you please send me your order number and a quick photo of the part you received? That will allow me to check exactly what happened and make sure you get the correct item or an immediate resolution.
You can reach me directly at jon.raven@equipmartuk.co.uk.
Thanks for giving us the chance to fix this — I’ll get it sorted as soon as I have your details.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Have still not received item have asked…
Have still not received item have asked around units in industrial estate but nothing very disappointing
16 de abril de 2026
Resposta da Equip2clean
Hi Sid,
Thanks for your review. I’ve checked the tracking for your order, and Royal Mail show it as delivered on 17/04, with a delivery photo available. If you follow your tracking link, you’ll be able to see exactly where the parcel was left:
YQ976647267GB https://www.royalmail.com/track-your-item#/tracking-results/YQ976647267GB
(You can view it directly through your Royal Mail tracking page.)
As the parcel has been delivered, the next step would be to check the location shown in the photo, or ask anyone at the property who may have taken it in.
We don’t have any control over Royal Mail’s delivery decisions, but I’m more than happy to help you get this resolved. If you still can’t locate the parcel after checking the delivery point, let me know and I’ll raise a claim with Royal Mail on your behalf.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
My new blue water bin has a float.t in it…
My new blue water bin has a float in it to stop over filling,after day one it stopped working,,I've asked the seller for a replacement one to have a email stating wants to see it working and what machine IAM using.The machine has nothing to do with it .
24 de abril de 2026
Resposta da Equip2clean
Hi Sid,
Thanks for your review. I’m sorry to hear you’ve had trouble with the float valve — that’s definitely not what we want for you.
I’ve looked back through the messages, and the only reason we asked for a quick video and details of your setup was so we could confirm exactly what’s gone wrong and send the correct replacement. Some faults look similar but have different causes, so we always check first to avoid sending the wrong part again.
To get this sorted for you now, can you let me know whether you still need a replacement float valve? If so, I’ll arrange one for you straight away.
Just drop me a quick reply and I’ll get it sorted.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Amazing Service
Amazing Service. Ordered from the states and had the boiler unit in a week. Thank you guys!
23 de abril de 2026
Resposta da Equip2clean
Hi George,
Thank you so much for the fantastic review — we really appreciate it. We’re delighted to hear the service hit the mark and that your boiler unit made it all the way to the States in just a week. That’s exactly the experience we aim for.
If you ever need anything else, advice, parts or support, we’re always here to help.
Thanks again for choosing us.
Kind regards
Jon Raven
Very helpful advice on the phone
Very helpful advice on the phone, quick service and delivery. One item not sent but quickly rectified with apology and received next day.
14 de abril de 2026
Resposta da Equip2clean
Hi Paul,
Thank you for the great review — we really appreciate it. I’m glad to hear the advice, service and delivery were all up to the mark, and that the missing item was sorted quickly for you.
If there’s anything we could have done to turn this into a 5‑star experience, I’d genuinely love to hear it. We’re always looking for ways to improve and your feedback really helps.
Thanks again for choosing us.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Easy ordering and prompt delivery made…
Easy ordering and prompt delivery made my purchase easy. I have not used my new filter yet but prresume it to be as good as the previous one.
20 de abril de 2026
Resposta da Equip2clean
Hi Paul,
Thank you for the brilliant 5‑star review — really glad to hear the ordering process and delivery were nice and easy for you. I’m pleased we were able to get the missing item sorted quickly as well.
I’m sure the new filter will perform just as well as your previous one once you get the chance to use it, but if you ever need any help or advice, we’re always here.
Thanks again for choosing us.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Very bad service
Very bad service. I bought some things and they didn't arrive on time, and what was missing was sent 3 weeks later. They didn't give any compensation, and communication with the customer service center is terrible.
25 de abril de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Alfonso,
I’ve seen your review and I’m really sorry you feel let down — that’s never how we want anyone to experience our service.
I understand the delay with the missing item was frustrating, and I apologise that it took longer than expected to reach you. Before I close this off, can you let me know whether you still need anything from us, or if everything has now arrived and is working as it should? If there’s anything outstanding, I’ll sort it straight away.
Thanks,
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Adam,
Thank you for the brilliant 5‑star review — really glad to hear you found the service super quick. That’s exactly what we aim for.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Great company
Great company. My order was delivered on time and the website was full of detail and easy to use. My pressure washer feels reliable.
20 de abril de 2026
Resposta da Equip2clean
Hi David,
Thank you for the fantastic 5‑star review — really glad to hear the ordering process was easy and the delivery arrived on time. Great to know the website gave you all the detail you needed as well.
Even better to hear your pressure washer feels reliable. If you ever need any advice, parts or support as you get more use out of it, we’re always here to help.
Thanks again for choosing us.
Kind regards
Jon Raven
First class service 🙂
First class service 🙂 the product was as l expected. Haven't tried them out yet but the instructions are easy to understand. Delivery was quick 👍
23 de abril de 2026
Resposta da Equip2clean
Hi Maureen,
Thank you for the lovely 5‑star review — really pleased to hear you found the service first class 🙂
Great to know the product was exactly what you expected, and that the instructions were clear and easy to follow. I’m sure they’ll work perfectly once you get the chance to try them out.
If you ever need any help or advice, we’re always here for you. Quick delivery and smooth service is what we aim for 👍
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Still not received
16 de abril de 2026
Resposta da Equip2clean
Hi Russell,
I’m really sorry for the delay and for the frustration this has caused. We’ve been investigating this with FedEx and, unfortunately, the parcel was delivered to the wrong address — something completely outside of our control.
Stephen has been speaking with you today and has confirmed that FedEx are now correcting the mistake and delivering it today.
Please let us know as soon as it arrives so we can make sure everything is in order for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service
7 de abril de 2026
Resposta da Equip2clean
Hi Nick,
Thank you for the great 5‑star review — really glad to hear you were happy with the service.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I purchased the Equip2Clean backpack…
I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, which pushed my work schedule back thanks royal mail, so I contacted customer service to find out what was happening.
Their support team was outstanding. They checked the tracking and noticed the parcel had been sent to a warehouse in Liverpool even low my address for N.Ireland was on it. As soon as they spotted the issue, they immediately arranged a replacement and assured me they would deal with Royal Mail directly. I had nothing to worry about.
My replacement backpack arrived within two days. Absolutely brilliant service. I can’t recommend this company enough — 5 stars.
16 de abril de 2026
Avaliação não solicitada
Resposta da Equip2clean
Hi Paddy,
Thank you so much for the brilliant 5‑star review. I’m really glad the backpack sprayer worked out for your new job, and I appreciate your patience while we got the delivery issue sorted.
I know the delay with Royal Mail pushed your schedule back, so I’m pleased our team were able to step in quickly, spot the routing error, and get a replacement sent straight out to you. Great to hear it arrived within two days and you’re happy with the service.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Excellent service
Excellent service. Could not fault it at all. Would highly recommend. A++++++
15 de abril de 2026
Resposta da Equip2clean
Hi Ken,
Thank you for the excellent 5‑star review — really appreciate your feedback. Great to hear everything went smoothly and that you’d highly recommend us.
If you ever need anything in the future, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Good product Good service
14 de abril de 2026
Resposta da Equip2clean
Hi Allan,
Thank you for the great 5‑star review. Really pleased to hear you’re happy with both the product and the service.
If you need anything else at all, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Resposta da Equip2clean
Hi Philip,
Thank you for the great 5‑star review — really pleased to hear you’re happy with the product and the fast delivery.
If you need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I spent a lot of time looking for a new…
I spent a lot of time looking for a new presser washer and I’m glad I found equip to clean and got the DTLR LITE for my mobile detailing business
2 de abril de 2026
Resposta da Equip2clean
Hi Terry, thank you — that means a lot. I’m glad you took the time to find the right machine and that the DTLR LITE is doing the job for your mobile detailing work. If you ever want tips, accessories, or a quick walkthrough to get the most from it, just drop me a line.
Jon Raven
Head of Customer Service
Equip2Clean
First of all compeditive pricing
First of all compeditive pricing . Excellent customer service ( Jon listened and provided an exemplary customer service experience) would and will use again
10 de abril de 2026
Resposta da Equip2clean
Hi Tony — thank you for the fantastic 5‑star review. I really appreciate the kind words about my service, and I’m glad the pricing and overall experience hit the mark for you. It means a lot that you’d use us again.
Jon Raven
Head of Customer Service
Equip2Clean
Ordered spares for my machine which…
Ordered spares for my machine which ended up not being available so was given a refund. Tried to order a part off eBay which was also not available.
Ended up with a brand new machine which I am very happy with with
10 de abril de 2026
Resposta da Equip2clean
Hi Paul, thank you for the feedback and for your patience while we arranged the refund and replacement. I’m really pleased the new machine is working well for you. If you’d like any setup tips, spare parts, or a quick walkthrough, reply here or email me and I’ll be happy to help.
Jon Raven
Head of Customer Service
Equip2Clean
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