Eternal Muse Avaliações 

802
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Simply terrible and the customer support is very rude. I ordered a box (around 80 euros).The result was worse than with any other curler and when I asked the support for any explanation the only expla... Ver mais

Avaliado com 5 de um total de 5 estrelas

J’ai acheté mon tout premier boucleur il y a 4 mois, et aujourd’hui j’en ai 4 ! Je ne pourrais définitivement plus jamais m’en passer. Après un petit temps d’adaptation pour apprendre à bien l’utilis... Ver mais

Avaliado com 5 de um total de 5 estrelas

The product and the service are second to none! Works perfectly everytime, once youve got the hang on it, thoroughly recommend referring to their tutorials as the technique has come on over the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a midi curler in their ‘quality control section’ via toktok Monday which was delivered Wednesday, amazing product! I then ordered an original curler from the same line yesterday (Thursday) a... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Eternal Muse, the innovative creators behind the various heatless curler sizes and Bun Bons, are renowned for their customer-centric approach and commitment to excellence. They're well known for being the most comfortable to sleep with, setting them apart as a brand that truly values quality and innovation


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

802 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 19% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(802)

71 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really pleased with these

Really pleased with these! They’ve been coming up on my tiktok for months but I’ve been wary of making the purchase in case it’s a scam. I bought them through the website, the product is exactly as advertised in appearance and feel (although I haven’t slept in them yet). Turned up the next day, no delivery fee, in a beautiful box. Very impressed.

25 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

high quality, gorgeous, worth the money!!!!

i’ve been eyeing up an eternal muse heatless curler for months now but never wanted to commit as i wasn’t sure if it was worth the money. I bought a heatless curler off tiktok shop and even though it was definitely low quality and a pain to sleep in - it did the trick! after using it on a daily basis i decided to take the plunge and buy an eternal muse Jumbo heatless curler - that way i technically have 2 different sizes and i’m not purchasing the same thing twice! the first thing i noticed was the absolutely gorgeous packaging, it was decadent and absolutely stunning. even the box it came in i will be keeping! i LOVE attention to detail and high quality packaging so already off to a good start!! the curler itself is so soft and silky, it looks and feels gorgeous! it feels high quality too, the best part being as the fluff inside is so soft that it’s a dream to sleep in. my old curler used to keep me up at night but this is like sleeping in a squish mallow!! the results in my hair are gorgeous and save me so much time getting ready. i will be buying the bon bons next that’s for sure!!!! a must purchase

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The product doesn’t work

The product doesn’t work. I tried it on 2 occasions watching the u tube blogs etc to make sure I was using it correctly. so I returned the product at my own expense and advised why and that I had used the product and it didn’t work. Got an email telling me that it’s been used therefore I won’t get a refund and that I would need to pay for it to be returned to me if I wanted it back 😩

10 de novembro de 2023
Avaliação não solicitada
logotipo da Eternal Muse

Resposta da Eternal Muse

Hi Emma,

I am sorry to hear you had trouble using the product correctly.

I can see our team offered to help with directions and tutorials to help you which was refused by yourself.

We did say on 3 separate occasions during the conversation that we do NOT accept returns of used items as you’ve told us the product was used multiple times by yourself.

We did also advise you that if a product is returned in used condition you would be liable for the costs of re-shipment charges. Our returns policy can easily be found on our official website as well as the product description of the items you purchase.

Despite us advising you this return will not be accepted - you chose to proceed with the return.

Kind Regards,

Lizzie

Avaliado com 5 de um total de 5 estrelas

Incredibly Satisfied

I’ve bought every size curler besides the mini, and I’ve been satisfied with every one! the quality of them are great, and I use these daily for quick and easy hairstyling. If you’re willing to learn how to put them in, they’re worth buying! Not only were the products amazing, but the staff is incredible. Three products I ordered got stolen during the shipment process before it even got to my house, and customer service was incredibly helpful. Once I sent over videos and photos, they resent them and they arrived at my house only a few days later. Such good products, and lovely customer service. I’d definitely recommend this brand!

11 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

My hair is very fine, I though I would give this product a go. At first my hair kept slipping out, I then sprayed it with water. Stayed in all night, I took the curler out this morning and I have lovely bouncy curls. I also ordered the curl comb which is also amazing. My delivery came in a beautiful box. The scrunchies are so soft. I am delighted with my order.

25 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!!

Hey, I received the mini hair robe i ordered. I just want to say it’s absolutely amazing! I cannot believe how good it is. My curls looked amazing this morning when I took my hair out. My hair was soft and non frizzy. Also I could sleep in it! It didn’t feel like I had anything in my hair. The amount of robes I’ve tried and have had a terrible night sleep but this is just a game changer! Thank you so much 💕 I would definitely recommend to anyone x

3 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

FANTASTIC product!

It has arrived! Ordered on Wednesday and arrived Saturday. The packaging is so lovely, looks really expensive, the product itself (jumbo curler) is sooo soft, so much softer than I expected and the scrunchies are excellent quality. Absolutely can't wait to get the hang of it and try it out! In the lead up to receiving my eternal muse curler I had a few questions and their customer service via Instagram was second to none, very responsive and informative. Very happy indeed!

2 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

amazing!

amazing customer service! product just as described!! i highly recommend this company and it feels great knowing i’ll have perfect hair in the morning! lovely owners who get back to you asap and are so kind :) 🩷

31 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely loved my heatless curler…

Absolutely loved my heatless curler that I received!!!! I also have never experienced such great customer service from eternalmusehair!!!! They replied quickly and were so awesome! Will definitely order from them again!!!

30 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Intransparent costs additional custom duties apply

Intransparent costs - additional custom charges apply --
I thought I would support this company by buying from them directly, as I prefer to buy from smaller businesses than Amazon.
I paid 10 EUR for shipping to Austria. Once the package arrived, I was forced to pay another 10 EUR for custom duties on a 30 EUR order!!

After writing to customer service, they say it is mentioned on their FAQs, there is nothing they can do. It is not mentioned on the order page, not in the shop, not in any email correspondence confirming your order. To me this is a clearly deceitful practise and intransparent. I ended up paying 20 EUR in shipping and customs on a 30 EUR order.

23 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of time and money.

Ordered the product in normal size with comb. Packaging and brand lovely, just such a shame the product doesn't remotely work and they don't accept refunds. Total waste of time and money. Wouldn't recommend. I have thick but fine hair, easy to curl and didn't once come away with a single curl despite following tutorials and being left in for 13 hours. Either the product doesn't work or its incredibly complicated to use, at which point I'll take heated curlers. If you look to try this method, note the price and awful refund policy before purchasing. Feedback has been given it should be on ordering page rather than FAQs. Disappointing customer service.

7 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Incredible product

Incredible product. I received my curler in the mail after six days, and the packaging was super cute.

I’m not one to make reviews but I was SO impressed. I had perfect curls on the first try. I made sure my hair was pin straight, used a little water on the ends and put the curler in, which took no time at all. I comfortably slept seven hours and the curls were stunning, all I needed was to comb them out (I used their comb which I loved) and a little hairspray and I was set. I actually took a video of my reaction as I took them out and Emily from the team was so sweet and gracious when she thanked me personally and reposted my video!

Huge thanks to the Eternal Muse team for an incredible product I hope to use for a long time to come, I am so impressed and so happy with my curls!

2 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the Original heartless…

I ordered the Original heartless curler, the product itself was well made with beautiful packaging and very easy to use. It was comfortable to sleep at night unlike a lot of other heartless curlers of this sort.

29 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ivy heatless hair curler set 💚

I have just purchased and received one of your gorgeous heatless curler sets.
I’ve been in hospital for over a month and I bought this for myself as a treat and a pick me up. Well I can honestly say that you have made my day!
Firstly the package is stunning! And old worldly which I adore.
Secondly your attention to detail is so beautiful.
I can’t wait to try them and I’ll let you know how I get on.
I am also obsessed with the green (Ivy) so pleased I went for it 💚✨

Emily and her team and been amazing and super friendly.

2 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It’s a hard no from me!

I’ve tried all their tips and tricks to make it work but I just come out with pretty much straight hair when I wake up…. A SLIGHT awkward curl that just falls out in 5 minutes. The regular size is not particularly comfortable to sleep in either - despite what they say in the ads. I’ve tried leaving comments asking for help but it just gets ignored.
And to be fair, maybe it’s just MY hair… I have thin, long hair. Lots of it, but very thin. But I, personally, wouldn’t recommend this product.

20 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Such a good high quality product

Such a good high quality product! I have bought 3 different sizes; mini, midi, and original. Personally, my favorite is the midi, but all 3 curlers work and give beautiful curls! So comfortable to sleep in. I love the curls this gives. Best heatless curler method, and I have tried alot. I live in the US so shipping does take a while, but thats not the companies fault. I have also purchased the curl comb which is also a great product and helps tame the curl without making it fall

14 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible customer service

I am not the person to post a bad review but this is mind blowing!

I was beyond exited to place my first order at eternal muse the 25th of may after following its Instagram page for quite a while, unfortunately I still haven’t received my package. It was sent back due a postal mistake on the carrier’s side. I contacted the costumer service and they would look into it. After days of back and forth mailing they either want me to pay another 9 pounds for shipping or send me the money back without the 10 euro’s that I already payed for the shipping. I just want the product that I payed for!!!! Insane I have never ever had such a horrible costumer service!!
I don’t have my product and I don’t even have my money back!!! I hope they will come with a good solution otherwise I will never order again

14 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10!!!

Amazing products, very fast and efficient delivery and great customer service! I’ve just placed a second order

11 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing delivery and perfect items

I ordered a midi curler in their ‘quality control section’ via toktok Monday which was delivered Wednesday, amazing product! I then ordered an original curler from the same line yesterday (Thursday) and a set of 3 bun bons which were delivered today. Can’t see any issues/material defects with either of the items and can’t wait to try the bun bons. Super impressed with the delivery speed. Items packages beautifully.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Not only are the products amazing

Not only are the products amazing, the customer service was so accommodating and really quick to respond to my query.

DPD delivered within 36 hours of placing my order.

30 de junho de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais