EuroDNS Avaliações 

304
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We contacted EuroDNS with several questions before choosing a hosting plan. Customer service provided clear, detailed, and professional answers to every question we asked. We especially appreciate... Ver mais

Avaliado com 1 de um total de 5 estrelas

If only this company were as committed to providing real customer support as they are to limiting the damage to their reputation on Trustpilot, the world would be a much better place. Instead, custom... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Most of the ladies are very helpful but the Gentlemen can work on their patience skills. There are many people out there who are not as tech-savy, so more patience will help customers get what they ne... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had 4 domains with EuroDNS for longer than I can remember. Excellent prices and, when I've needed support, it's been fantastic. I have just needed to set up a URL forwarding for an existing we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de DNS
  2. Serviço B2B
  3. Provedor de soluções em e-commerce
  4. Provedor de e-mail
  5. Empresa de hospedagem na Web

Escrito pela empresa

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

304 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(304)

62 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

I like EuroDNS but they are too…

I like EuroDNS but they are too expensive to use for all my domain names. They are good for exotic TLD's but normal TLD's are expensive.

21 de janeiro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Stephen, thank you for your feedback.

We're glad to hear that you appreciate our service for exotic TLDs.

We understand that pricing is an important factor, and we'll consider your input as we strive to offer competitive rates across all TLDs.

If you have any further questions or need assistance, please feel free to reach out.

Avaliado com 5 de um total de 5 estrelas

No problems.

I’m not a big professional in mentioned area. Looking for a site professional producer.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your review :)

Avaliado com 1 de um total de 5 estrelas

Einfach unfassbar langsamer Service der…

Einfach unfassbar langsamer Service der Mein unternehme sehr viel gekostet hat!!

20 de dezembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Jan,

After reviewing your case, we can see that your domain name expired.
As part of our standard procedure, reminders were sent to the email address you provided during registration. It’s possible these reminders may have ended up in your spam mailbox, which could be why you did not see them. We apologize for any inconvenience this may have caused.

Best regards, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

Complex automatic renewal and expensive fees

Complex automatic renewal, expensive fees.

13 de dezembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Anne,

We're sorry for the inconvenience you've experienced with our automatic renewal process and fees. We strive to improve our services and would like to address your concerns.

Please provide your reference number or order ID so we can investigate your case.
You can also contact our customer support team at support@eurodns.com.
Thank you for your feedback.

Best regards, EuroDNS team.

Avaliado com 2 de um total de 5 estrelas

Ma boite mail prise en otage

Attention, quand vous quittez Eurodns, prenez toutes les précautions de sauvegarde préalables.
Aucun transfert de données n'est automatique et simple.
Sinon, après le transfert d'hébergement, de nom de domaine ou de boite mail, la récupération est facturée.
Aucun moyen de récupérer mes mails si je ne paie pas. La boite est bloquée. Je devais tout sauvegarder AVANT de transférer le non de domaine.

6 de novembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Cher client,

Merci d'avoir partagé votre expérience avec nous.

Afin de garantir que nous puissions vous aider le plus rapidement possible, veuillez fournir un numéro de référence ou votre numéro de commande.

Vous pouvez également contacter support@eurodns.com ou nous appeler sur notre assistance téléphonique, que vous pouvez trouver sur my.eurodns.com/about/contact.

Cordialement, l'équipe EuroDNS.

Avaliado com 1 de um total de 5 estrelas

Votre information pour le prolongement est venu beaucoup trop tard! Un seul message lors de mes congés.otre information pour le prolongement…


Votre information pour le prolongement est venu beaucoup trop tard!
Un seul message lors de mes congés.

24 de outubro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi John, we're sorry to hear about your experience.
Since we send several reminders before the renewal period of a domain, there's a chance they might have ended up in your spam folder. We advise checking it regularly to ensure you receive important notifications. We're continuously working to improve our email delivery system to minimize such occurrences. Thank you for your understanding. Best regards.

Avaliado com 1 de um total de 5 estrelas

Did not accept my payment with credit…

Did not accept my payment with credit card. Did not explain why this payment method was refuses. I have to ask a friend to use his PayPal account to make the payment instead.

4 de outubro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Joe, we apologize for the inconvenience caused by the refusal of your credit card payment. Rest assured, we are actively working to ensure such issues are promptly resolved and provide a smoother experience for our customers in the future. Thank you for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

perfect as usual

renewal ran smooth as silk as usual with EuroDNS

18 de setembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thanks for your kind words :)

Avaliado com 1 de um total de 5 estrelas

Worst experience ever!

Bad experience ever.

They have 5 days to provide you with a transfer code and will make full use of those 5 days.
In the hope that you forget and that your domain name is automatically renewed.

They will also send you a link from ICANN to prove they have 5 days.

And they act as if they are obliged to wait 5 days, but that is not the case at all.

"
Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within five (5) calendar days of your request.
"

19 de setembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Mathieu, we're sorry for your experience.
We follow the ICANN protocols diligently to ensure the safety and security of domain transfers. As per ICANN guidelines, registrars must provide the AuthInfo code within five (5) calendar days of the request, aiming to prevent unauthorized domain transfers and ensure the rightful owner's control.
We appreciate your patience and understanding in this matter.

Avaliado com 1 de um total de 5 estrelas

This kind of company makes my blood…

This kind of company makes my blood crawl. When you get the domain ( for which you paid handsomely), and you want to change it the DNS to point to your server, they have the nerve to charge 50 euros for that... 50 euro for changing the DNS? I make the change, there i literally nothing they have to do. Regardless of the B.S. they try to sell you, then of course, if you want to leave scammers like these, guess what another 50 euro we charge for transferring the domain.. in short, if you sneeze, you pay,

this is what they write "Transparent prices
No hidden costs or price jumps. We believe surprises are for birthdays only",

I am looking everywhere on the website where it clearly is mentioned that changing a DNS costs 50euro , as yet i have to find it

STAY AWAY FROM THIS COMPANY. don't make the mistake I made as there are way better alternatives out there!!

14 de setembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Jay,

Upon further review of your case, it appears that there was no default payment method saved, resulting in the failure of the auto-renewal process. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to let us know

Thank you for sharing your experience, we value your perspective on our services.
Best regards, EuroDNS team.

Avaliado com 2 de um total de 5 estrelas

Declined payment on valid card

I spent a lot of time finding domains (they offer literally thousands) and as I finally entered my card details (paying EUR 1500 ), immediately my cart was emptied and a message appeared "Payment declined".

I own (and coded) a large online store and it is clear that the data never was sent to a payment gateway but that their site itself decided that the payment details somehow must be suspicious. Well - it's issued by an Austrian bank, the balance is EUR 74,000 and the daily limit is EUR 3,300. Amazon and all other merchants in the EU never declined it. Only EuroDNS..

They have more issues with their site: When you add another site when you've already started the checkout process, they won't let you alter the DNS servers anymore. And I had to do that, since their store "lost" the CN domain I'd added.

UPDATE: They got back to me and were rude "Considering that your bank has a reputation much higher than Elon Musk's,..."

They mentioned the error code that their payment processor Ingenico issued, claiming my bank was to blame. However when I read the documentation for that error, it's clear that it's a bug in Ingenico's API handling:

105 - Invalid paRes from issuer

Cause: The issuer returns an URL-encoded PaRes or MD.
Solution: URL-decode the PaRes and MD before submitting them in the /payments/details request.
Cause: The issuer returns the correct PaRes value, but the parameter name is different from PaRes, for example PaResponse or paRes
Solution: Ingenico/Adyen only accepts this parameter as PaRes. If the issuer has returned something different, make sure that you change it to PaRes before submitting it in the /payments/details request.

14 de setembro de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Franciscus, we're sorry to hear about the difficulty you faced with your payment on Eurodns. It's frustrating when transactions encounter unexpected issues. Your feedback about the payment process and their customer service response is valuable for them to improve their services. If there's anything else you need assistance with, please don't hesitate to let us know.

Avaliado com 5 de um total de 5 estrelas

Very satisfied

Fast, very competent support. Well-functioning backend with which the domain transfer could be done without any problems.

18 de agosto de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you, Robert!

Avaliado com 4 de um total de 5 estrelas

Essential

EuroDNS is reliable, fairly priced, and convenient in that they offer themselves as the local residency as required for DE domains.

I've never had a problem with them, although the website is sometimes unintuitive to navigate.

10 de agosto de 2023
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your kind words, Angus!

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