EuroDNS Avaliações 

304
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We contacted EuroDNS with several questions before choosing a hosting plan. Customer service provided clear, detailed, and professional answers to every question we asked. We especially appreciate... Ver mais

Avaliado com 1 de um total de 5 estrelas

If only this company were as committed to providing real customer support as they are to limiting the damage to their reputation on Trustpilot, the world would be a much better place. Instead, custom... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Most of the ladies are very helpful but the Gentlemen can work on their patience skills. There are many people out there who are not as tech-savy, so more patience will help customers get what they ne... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had 4 domains with EuroDNS for longer than I can remember. Excellent prices and, when I've needed support, it's been fantastic. I have just needed to set up a URL forwarding for an existing we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de DNS
  2. Serviço B2B
  3. Provedor de soluções em e-commerce
  4. Provedor de e-mail
  5. Empresa de hospedagem na Web

Escrito pela empresa

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

304 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(304)

61 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

EuroDNS is perfect

EuroDNS is perfect, very reliable, great Admin Gui., top!

11 de setembro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you, Johannes. We appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

better choose another service

do not enter card data into this service, auto-renewals are deducted without the possibility to cancel them even in pending status

4 de setembro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Dear Customer, we apologize for the inconvenience.
Customers always have the option to cancel auto-renewals with just a single click. If you need further assistance, feel free to email us at support@eurodns.com, our team will help you promptly.

Avaliado com 5 de um total de 5 estrelas

Auch beim zweiten mal wo ich Hilfe…

Auch beim zweiten mal wo ich Hilfe brauchte wurde mir fachlich und schnell geholfen !
EuroDNS kann ich nur weiterempfehlen.

30 de agosto de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you, Paul! :)

Avaliado com 1 de um total de 5 estrelas

Quick but unhelpful

Customer service was quick to respond but wasn’t actually reading the questions so it took ages to get a problem resolved. Resembled talking to a bot even though it was a human. Wouldn’t recommend from a service point of view.

5 de agosto de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Dear LC,
Thank you for your feedback. We appreciate you sharing your experience and are sorry to hear it wasn’t as expected. We'll take this seriously to ensure better service going forward.

Avaliado com 1 de um total de 5 estrelas

they've put the wrong contact details on my domains

They've put the wrong contact details on domains purchased by me, yet they ask me to pay in order to do a "TRANSFER" and rectify the data. The problem is their UI because, during checkout, after selecting the company profile which I had created earlier, it still did the order with my default private person profile.

EDIT: I was not able to solve this with the support team, no idea why they're saying that.

30 de julho de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your review, Laurențiu.

We'd like to clarify that we always charge for domain transfers, as it's a standard procedure in our service. Regarding the contact details, we understand you selected your company profile, but the order was processed using your default private person profile, which may be due to the setup in your account.

We’re glad to see that you were able to resolve this with our support team, and we’re here to help with any future questions or concerns.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service, I received a promo code from Euro DNS and tried to apply it.

The code states

MID-YEAR FLASH SALE
GET 30% OFF
ON DOMAIN NAMES

Contacted their customer service and they said its only for new domains but the code says "Domain Names"

Their customer service were so rude and unprofessional with their response.

30 de julho de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Scott, we're sorry to hear about your experience.

We do specify in the sale page T&Cs that the discount is for new domain names only. We apologize if this wasn’t clear and for any frustration caused.

If you have any more questions or need further assistance, please let us know.

Best regards.

Avaliado com 1 de um total de 5 estrelas

For consumers it is not to be…

For consumers it is not to be recommended. It takes 3 hours to install this SSL certificate because of the crappy instructions.

Update: I just saw the answer of this crappy company: what a lie! The same crap processes exist since 2020!!!

6 de junho de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Frank, thank you for sharing your feedback.

We strive to make the setup process as quick and seamless as possible, and we regret that this was not your experience.

Your feedback is valuable to us, and we will use it to improve our processes and support services.

Best regards, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

Shop around or transfer as soon as you have the chance

I would strongly advise against using this registrar if you value reliability and efficient service. Their policy of suspending domains due to a mere email confirmation issue, rather than reaching out directly, can severely disrupt your operations. This happened to us recently when their notification ended up in our spam folder, causing an unexpected hour-long blackout of our services.

Their customer support exacerbates the problem by displaying a dismissive attitude and only accepting complaints through tickets, which adds unnecessary delays to issue resolution. Instead of proactively helping users, they seem more focused on maintaining rigid procedures, even when it inconveniences their customers.

Such practices turn what could be a satisfactory service into a nightmare for anyone managing service infrastructure or relying on consistent online operations. Considering the potential impact on your business or project, exploring alternatives would be a prudent decision.

24 de junho de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Alexandru, we're sorry to hear that.

In order to ensure we can assist you as quickly as possible, please provide a reference number or your order ID.

You can also contact support@eurodns.com or call us on our phone support, which you can find at my.eurodns.com/about/contact.

Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Three domains ordered and paid for

Three domains ordered and paid for - only to be told none could be delivered - still waiting for the refunds!
They may seem to have the domains for sale - but clearly they don't. Whether they simply advertise things they cannot access or do not own, or they think they can auction for more I don't know. Anyway, avoid at all costs!
Update 21.05.24 - after repeated requests for repayment still nothing, this company is not one to be trusted at all. I will post a further update in a weeks time.
Update 30.05.24. Finally reimbursed, I cannot stress enough how this company cannot be trusted. There are plenty of other reliable and honest domain providers out there.

3 de maio de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi John,

Thank you for reaching out to us.
We are pleased to hear that you have been reimbursed.
After reviewing your specific case, we can confirm that our support team successfully resolved the issue.
We appreciate your feedback. If you have any further concerns, please don't hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

do not buy anything from eurodns

do not buy anything from eurodns! fun fact i didint even ordered domain at eurodns but yet again my .de domain refusing accepting nameservers that is exactly how crap they are!

25 de abril de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Rants,

Thanks for getting in touch. To ensure we can assist you as quickly as possible, please provide a reference number or your order ID.

You can also contact support@eurodns.com or call us on our telephone support, which you can find at my.eurodns.com/about/contact.

Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Avoid

Buying a domain was never more complicated, more confusing and feels like a scam. After you buy from eurodns, in order to actually use the domain, you either have to pay extra for eurodns hosting, either to pay extra to be able to setup your own nameservers... YES, after you pay the "basic" price of 90 usd/domain/year, with eurodns, you have to pay 20 usd extra to be able to set it up.

7 de março de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Serban,

We apologize for any inconvenience you've experienced.

To ensure we can assist you as quickly as possible, could you pleas provide your reference number or order ID?

Feel free to reach out to us at support@eurodns.com if you have any further questions or concerns.

Avaliado com 1 de um total de 5 estrelas

Be careful. They are thieves

Be careful. They are thieves. They stole me 80 euros as they kept my credit card details and they charged me for a service, without my permission. The total cost of that service last year was 3.72 euros. I submitted a report to the police as well.

27 de fevereiro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Stathis, Thank you for your message. As previously discussed through Facebook, upon reviewing your case, it appears that you initially purchased your domain during a promotional period, which explains the lower price you received. We acknowledge your concern regarding the renewal price, which is in line with the standard rate for the domain. Auto renewal reminders were sent to the email address you provided during the initial registration process to ensure transparency and keep you fully informed about the upcoming renewal of your domain. We appreciate your feedback and are here to assist with any further concerns you may have. Best regards. EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

Fantastic 😍

Fantastic 😍
I am so excited

Thanks for the all service's

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your positive feedback. We're pleased to hear that you're satisfied with the service. If there are any further inquiries or assistance needed, please don't hesitate to reach out. Your satisfaction is our priority.

Best regards, EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

15 happy years

I have been using EuroDNS for some 15 years and they have been trustable caretakers of all my domains. I have had questions at times but never felt troubled and when issues have been in the air, they have always been met with great service and sincere ambitions to help out.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your loyalty and feedback.

We're pleased to have been able to serve as caretakers for your domains over the past 15 years. Should you ever have any questions or encounter issues in the future, rest assured that we remain committed to providing you with excellent service and assistance.

Your trust in us is greatly valued.

Best regards, EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

When another domain service provider…

When another domain service provider wanted to charge me for DNS Security Extensions (DNSSEC), I migrated the corresponding domain to EuroDNS too. The migration was seamless and I have been happy with using EuroDNS with other projects for years.

29 de janeiro de 2024
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Kunde, thank you for your feedback! :)

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