ExclusivePen.eu Avaliações 

383
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would like to express my sincere thanks to ExclusivePen.eu for the wonderful service. This was the first time I ordered pens from ExclusivePen.eu, and I was pleasantly surprised not only by the q... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a Bellroy backpack from here as the colour I wanted was out of stock on their UK website. I paid for DHL Express delivery and was fine with the suggested delivery time which was around 10 da... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought some pens and they arrived as the date was specified to Mexico. The support team reach out immediately to request some information needed for the shipment due to country requirements and co... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bin echt begeistert. Die Stifte haben wir zwar noch nicht ausprobiert aber es sind die Originalen von Lamy also mache ich mir da keine Sorgen. Die Stifte wurden super Verpackt und der Versand ging M... Ver mais

Detalhes da empresa

  1. Loja de Acessórios de Moda
  2. também em
  3. Loja de Souvenirs

Escrito pela empresa

Exclusive Pen is an international online store with luxury writing instruments and lifestyle accessories. We are the authorised retailer of brands such as S.T. Dupont, Montegrappa, Parker and others. In our shop you can buy luxury pens, lighters, leather organisers and many other extraordinary gifts. We ship the products worldwide so wherever you are located, we got you covered.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

383 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(383)

104 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

great service and fast delivery

I ordered a Bellroy backpack from here as the colour I wanted was out of stock on their UK website. I paid for DHL Express delivery and was fine with the suggested delivery time which was around 10 days. I place my order on Thursday and received the backpack already on Tuesday evening! And even with the expensive delivery cost, the total price was lower than what I would have paid here in the UK with free shipping anyway, so I'm very satisfied with my purchase.

28 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful

The person on the phone was very helpful, willing, and flexible. He helped us to obtain a gift pen in very short time period (after a different gift pen company failed to deliver in time). We are really grateful.

26 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

Delivery

My husband ordered Waterman pen 7 days ago (July 4th), paid 16 euros for it to get to Croatia 3 days ago (July 8th) and it still hasn't arrived! We are deeply disappointed, don't be naive to trust those delivery dates, it's our warm advice!!

EDIT - ANSWER TO EXCLUSIVE PEN: I'm sorry I wish that what you're telling was true but the package was in ZAGREB yesterday (July 10th) and we live near SPLIT, it is now handled by "Hrvatska pošta", not DHL anymore and we will be happy if it arrives on Monday (IF!). It is a present and it is not useful if it comes too late that is why I am so angry, and because we paid you 16€.
Btw not sure how could you even track my package since it was my husband who made the order and you don't even know his name?! Weird

10 de julho de 2026
Avaliação não solicitada
logotipo da ExclusivePen.eu

Resposta da ExclusivePen.eu

UPDATE:

Dear Iva.

After investigation we have found out that there has been a delay in delivery on the DHL Express side. Since the delivery address was in the remote area, DHL had to handover the package to the local post office and that is the reason it was not delivered within the advertised timeframe but later.

As an apology we have refunded the amount of 16,30€ for the DHL Express shipping. At the same time we have filed a complaint to DHL Express since this kind of situation is unacceptable.

Thank you very much for understanding and your patience and we apologise for the inconvenience.

Exclusive Pen team

_______________________________

Dear Iva.

Thank you for your review.
From the tracking I can see your order has been delivered on time on Thursday July 9th at 9:26. Please check the tracking link that has been sent to your email along with the proof of delivery from DHL Express. Also please check if anybody could pick up the package on your behalf, family member, friend, neighbor etc. I believe this willl be the case. Otherwise we will contact the carrier for further investigation.

Please let us know in the already open email communication if you could reach the package.

Thank you very much.
Exclusive Pen Team

Avaliado com 1 de um total de 5 estrelas

Very disappointing experience

Very disappointing experience. I placed my order on 5 June, and after more than 20 days, I still have not received it. Customer service kept saying the item would be shipped soon, but there were repeated delays and no clear delivery date. This was far below my expectations, and I hope they improve their order processing and communication with customers.

18 de junho de 2026
logotipo da ExclusivePen.eu

Resposta da ExclusivePen.eu

Dear Basil,

UPDATE: Your package has been delivered within communicated delivery timeframe

Thank you for your review. We are sorry to hear that you are disappointed with the delivery time.

We would like to clarify that your order was placed on 5 June, and the estimated delivery time shown both on the product page and during checkout was between 30 June and 8 July. Your review was posted on 2 July, which means the order is still within the communicated delivery timeframe.

Your order was shipped from the European Union to Saudi Arabia using the standard postal service, which was the lowest-cost and slowest delivery option selected at checkout. For faster delivery, an express shipping option was also available, with an estimated delivery time of approximately 5 days.

In the meantime, we also responded to your email promptly and informed you that the package was already on its way.

We truly value all customer feedback. However, we also believe that Trustpilot reviews should accurately reflect the actual status of the service provided. In this case, the delivery is still within the timeframe clearly stated before the order was placed.

We hope your package arrives soon and that you will be satisfied with your purchase.

Kind regards,
Exclusive Pen Team

Avaliado com 3 de um total de 5 estrelas

Buona esperienza ottimo prodotto…Penna Nakimi super

Buona esperienza ottimo prodotto servizio eccellente

4 de junho de 2026
logotipo da ExclusivePen.eu

Resposta da ExclusivePen.eu

Gentile Sergio,

La ringraziamo moltissimo per i suoi ordini e per la sua recensione. Queste recensioni sono per noi di inestimabile valore, perché ci permettono di comprendere meglio i nostri clienti e migliorare i nostri servizi. Ho notato che ci ha lasciato una recensione molto positiva, ma con un punteggio di 3 stelle su 5. Ci farebbe molto piacere se potesse indicarci quali miglioramenti possiamo apportare per ottenere un punteggio di 5 stelle.

Grazie ancora.
Il team di Exclusive Pen.

Avaliado com 5 de um total de 5 estrelas

Great bag and great service

I ordered a bag I wanted, it was high quality and much better than I expected just from looking at pictures. Delivery was as expected, I received notifications every step. I would recommend this webshop.

29 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Very satisfied with the result

Due to my inexperience, I wanted the engraving in the wrong place, but they ended up putting it in a much better spot. I'm very grateful for that. They clearly know their craft, and the delivery was fast.

11 de maio de 2026

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