Explore-Share Avaliações 758

Wonderful, Koji san is the best.

It was incredible to meet such a climbing legend as my guide, I had a great time.

Robert was terrific, he selected a ferrata that was perfect for our ability and showed us the ropes. Highly recommend!

I booked this trip because I was very curious to experience DWS and doing it with an experienced guide felt like the safest way to do so. It was definitely a good choice. If you're doubting it I recommend booking and I hope you get paired up with our guide Noè aswell since he was truly amazing. Some extra tips for those that do plan the trip. Make sure you rent a car, preferably together with the other people joining in on the trip. The accommodation was nice but you do sleep together in the same room as the others so bring some earplugs if you're a light sleeper. And please do bring comfortable climbing and water shoes as you'll be walking and climbing alot and you don't want to end up with blisters the first day.

We had an amazing time with Brent and it was the highlight of our trip. It was perfectly suited for us and a great way for us to try multi-pitch climbing. Brent was very knowledgeable and we felt that we were in safe hands the whole time. We would definitely do this again if we were in Canmore again.

A Very friendly guide who knows what he is doing.

I had an amazing experience climbing mt.triglav. It was my first real summit using via Ferrara and I am already planning my next adventure.
My guide Mitja was very knowledgeable in regards to the mountain and showed a real commitment to our safety, always checking the weather and had us make the summit in the perfect timing, weather was due to turn and it did right as we returned to our accomodation , All in all a great experience. I can’t fault it

I recently climbed Mount Fuji with Cveto as my guide, and it was an incredible experience. I appreciated his full attention, knowledge, and support every step of the way. The views were unforgettable. Cveto made the climb smooth, safe, and truly memorable. Highly recommended!

Booked a guided ski trip to Hokkaido. Great guide, whole process was very smooth.

Poor customer service

Update:

Explore-share team - your reply shows that you still didn't get it! The problem is not what you have explained below. It is easy to turn things at the customer, but problem can never be one-sided, and I hope you start seeing what's actually going wrong from your side! In my case, you didn't even try - so poor customer service!

Facts (I wish I could upload screenshots of our emails but there's no provision so just a summary!):

1. Booked 23-Jul for 8-Aug hike. Due to unforeseen personal issue, I reached out next day 24-Jul (not last-minute change as you claim - please check your mails) for possible reschedule. Both customer service and the guide refused. Customer service sent me "terms and conditions" as response.
2. Customer service offered to "cancel" and refund 50%. Reason they gave was, guide has "blocked dates" and it will be a loss for him (remember it was the very next day I requested for possible reschedule and the claim of him losing business is a bit farfetched, don't you think?).
3. I had paid a few thousand dollars, so I had no choice but to make the trip work. So, I informed customer service that we will stick to booked dates and make it work. (You gave me an unfair choice - your processes are that unfriendly and inconsiderate on the other party!).
4. The guide was truly horrible. Right from the beginning it was clear he had no intention of making us summit. He came up with every reason possible. So, we gave up, quietly stayed at the mountain hut to avoid further displeasure, and returned next day without a summit - a total waste anyway!
5. Funny thing is, I went back to Mt Fuji without the guide the next day morning, reached the summit by mid-day, completed the whole trail in 7 hours, and returned back down by sunset.

I fail to understand how you get such high reviews. When you don't know how to handle legitimate exception cases like mine and display your "terms and conditions" as an inhuman shield against people who find themselves in helpless situations, I still think you don't understand customer service and yours is "poor customer service".

Hope this clarifies my sentiments. Thanks for your time.

Martin was a really helpful and fun guy to be with.

Even though snow kept us from reaching the summit, climbing Mt. Olympus was still incredible. The scenery was stunning, and the guide made the whole trip fun with great conversation and easygoing vibes. An awesome adventure I’ll never forget!

Kentaro es una excelente guía, una gran persona y sin duda que ayudó a que la experiencia sea más memorable.

I'd thoroughly recommend Explore-Share. I used them to spend a wonderful five days in the high Alps, climbing seven 4000 metre peaks. Their communication was very responsive. I would certainly use them again.

Giorgi was mindful of my interest in how to approach the mountain, Giorgi said he would match my pace and wait whenever I paused to take a photo. It was clear he truly enjoyed what he did, he was confident and capable in his element yet more than happy to slow down and share the climb with me. During our breaks, he shared parts of his culture and emphasized the importance of maintaining good communication throughout the ascent. When I began feeling the effects of the altitude, I let him know, and we checked in regularly until we decided together when it was best to turn back. I’m grateful I had someone who was not only experienced, but also genuinely present, for both the journey and my safety.

I booked a tour with Fran to Urriello summit in Picos de Europa. It was an amazing experience and Fran helped me to tick another box in my bucket list. He took best care of my security whilst I was able to enjoy climbing one of the historic routes - still impressive what people dared to do about hundred years ago. I also learned a lot about climbing history in the area and met a guy who is really passionate about what he is doing.
He is a great climbing guide and on top of it a great guy to get along with. Much recommended!

Super platform for mountain expeditions and guides

Klaus was a fantastic guide for our climbing day - he picked the perfect spots for a very warm day and tailored our experience. He was able to make the day very enjoyable for our whole group - from my daughter who is relatively new to climbing to my husband and son who are more advanced. Klaus communicated very well, was very safety conscious and made the day a lot of fun! The Explore-Share website was easy to use and gave us the added reassurance that the guide we chose was the right one for us

I had such an awesome experience in Font with the brilliant Leo! He was an extremely friendly and knowledgeable guide, answering any questions and really catering the climbs to our requests. My only regret is not booking the full day session instead! Highly recommend this if you're in the area!

Sylvain was a fantastic guide. His knowledge, experience and motivation to get the best out of his clients and ensuring objectives are met safely are second to none. I wouldn't hesitate to use Sylvain again when I next climb in the Alps!