This purchase was sent speedily and the quality of the product is great. The only reason I didn’t give it 5* was because I was a little disappointed in the small cardboard packaging when it was rec... Ver mais
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Veja o que dizem as avaliações
This latest item is a birthday gift to someone. They haven’t received it yet as the celebration is not until 10th October. I can truthfully say that it is going to be well received, your merchandise... Ver mais
Spacious shop with unique products of excellent quality arranged very attractively. The Staff were very pleasant, welcoming , and helpful. Lovely experience. Will definitely shop here again either i... Ver mais
First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... Ver mais
Detalhes da empresa
Escrito pela empresa
Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.
Informações de contato
24, Lansdown Estate, GL51 8PL, Cheltenham, Reino Unido
- 0344 5678 365
- customerservice@outdoor365.co.uk
- www.farrar-tanner.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 38% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really nice nice chess pieces nice size…
Really nice nice chess pieces nice size and like the fact there made in Italy
Quick delivery, high quality
Very quick delivery, the wooden poker set is exquisite! Thank you
Gift wrapped beautifully
We ordered glasses for our parents wedding anniversary and paid for the gift wrap service which was excellent - they were packaged so beautifully with our message handwritten on a gift tag which was a lovely touch. A quality product with quality service.
So far-Not so good! Item arrived damaged and I’m still…
Item arrived damaged and I’m still awaiting a response email from my phone and email contact to your customer service to return & replace it!
Go a reply to this review from the company saying through my email and junk and it does not appear to they have emailed me but I am yet to find it! Checked be there. I have also followed up an email to confirm my review is genuine. I just want the item replaced but it seems to be becoming an admin task. First time I have ordered from this company and probably the last. Don't need the unnecessary hassle.
They offered me 40% off of a BROKEN item. Not even half price for if you particularly want a broken item.
Their niche in the market means you can’t get the personalised items just anywhere. So basically, I’m left without the item I chose particularly for its individual usefulness to me but because I can’t seem to find it anywhere else and the service was crap

Resposta da Farrar & Tanner
Perfect present…
Ordering was straight forward and choice of gifts impressive. My order arrived in perfect condition and looked even better in real life than online.
Beautiful watch arrived very quickly…
Beautiful watch arrived very quickly and surprised me by the speed of delivery. The item is very good quality and my husband, the recipient, was delighted by a lovely birthday gift.
Ordered silver T bar necklace
Ordered silver T bar necklace, and it arrived two days later, fast efficient service, packaging was complete no rips or tears and pendant is beautiful, would order again from Farrar & Tanner.
Items arrived quickly
Items arrived quickly, well packaged and well presented.
Very good quality
Excellent customer service
After a bad start having an item delivered with with a broken zip pull and the broken bits put inside the zipped area. I then drove to their actual store in Cheltenham to see what they could do about it as it was an anniversary gift and I needed a resolution as soon as humanly possible. After a sincere apology I was asked if a replacement would be acceptable, which I agreed to. What I wasn’t expecting was the replacement and personalisation would be done while I waited. Now that is what I call excellent customer service also a refund for gift packaging and post. Thank you so much for sorting everything out there and then. Will definitely be buying more of your items soon.
Very good quality product
Very good quality product. Meets my expectation.
Excellent product and quick delivery…
Excellent product and quick delivery thank you
Quick delivery and nice item doesn't…
Quick delivery and nice item doesn't get much better than that.
Items arrived quickly and well…
Items arrived quickly and well packaged, no damage. Beautiful products. Looking forward to ordering more!
Beautifully crafted and presented,my…
Beautifully crafted and presented,my partner loves it dearly.
Thank you.
All very good and efficient
All very good and efficient. Great value product that was well made too.
As described
The wallet arrived in a very smart box and was just as described. Excellent.
Fantastic gift choice & quality
Fantastic gift choice, quality and delivery. The gift came wrapped beautifully and was very quick to deliver. Will definitely use again!
All Round Great Customer Service
I ordered a personalized bottle of port through these, through no fault of their own there was an issue with the delivery (Royal Mail) & it ended up being returned to sender, I called in & spoke to the most helpful / courteous couple of ladies & before they`d even taken receipt of the original returned item they engraved another & had it posted out to me. exemplary service & I for one will be using Farrar & Tanner again.
Good quality product value for money…
Good quality product value for money and speedy delivery
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