Cleveleys branch They have refused to remove my property from the market and holding the property to ransom until a disputed marketing fee is paid Marketing fee: No floor plans for 6 months... Ver mais
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Veja o que dizem as avaliações
We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... Ver mais
A empresa respondeu
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... Ver mais
A empresa respondeu
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... Ver mais
A empresa respondeu
3,5
Bom
225 avaliações
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Do not recommend Farrell Heyworth (Lancaster)…
I cannot recommend Farrell Heyworth based on my experience.
I applied for a property that was advertised as available immediately, paid a holding deposit, passed all reference checks and progressed through the application process. Throughout that process I was discussing my notice period on my existing tenancy, move-in arrangements and even furniture for the property, giving every indication that the tenancy was progressing. Just a side note that FH told me that I could hand my notice in and that there was a move in date so I handed my notice in, alas...the move in date didn't happen... TWICE.
Instead, I was left waiting for weeks without a confirmed move-in date, receiving conflicting explanations and ultimately being told the landlord had withdrawn the property from the rental market.
Had it not been for the understanding and flexibility shown by my current landlord and estate agency, I could have been left without accommodation. They were the ones who prevented me from becoming homeless after my planned move fell through. If my current estate agency found another tenant for my property, I would be homeless right now.
I was also disappointed by the way my complaint was handled. Rather than demonstrating empathy for the impact this situation had on my life, the final response focused heavily on criticising the tone of my emails. I found the response patronising and dismissive, particularly given the significant stress and uncertainty I had experienced. These were from Nathan in particular and also Imogen and Meghan. Zero apology whatsoever from any of them.
I appreciate that circumstances can change and that landlords can make decisions outside an agent's control. However, the communication, management of my application and overall customer service fell well below the standard I expected. I have referred the matter to The Property Ombudsman.
7 de julho de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear about your experience and the frustration this situation has caused.
We fully appreciate how disappointing it must have been to progress through the application process, complete referencing, and begin making arrangements to move, only for the property to be withdrawn by the landlord. While decisions of this nature sit with the property owner, we understand the impact this can have and why it has left you feeling let down.
It is also concerning to hear that you were unhappy with the level of communication and the handling of your complaint. Clear, respectful communication is something we always aim to provide, particularly when circumstances change unexpectedly.
As this matter is currently being reviewed by The Property Ombudsman, it would not be appropriate for us to comment on the specifics here. We will, of course, cooperate fully with the process and adhere to any outcome or recommendations.
Thank you for taking the time to share your feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Cleveleys branch
Cleveleys branch
They have refused to remove my property from the market and holding the property to ransom until a disputed marketing fee is paid
Marketing fee:
No floor plans for 6 months
2/3 times on social media in a 15 month period
Photos that look like my young children have taken and they expect over £300 for that
0 viewers over 15 months and when enquiries have been made they have been scared off by the million affordability questions they get asked
Also no follow up when enquiries have been made
I could go on about this company!!!
5 de julho de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear how strongly you feel about your experience with our Cleveleys branch.
We understand how frustrating this situation must be, particularly where expectations around marketing activity, communication and overall service do not feel aligned with what was anticipated. Your comments have been noted, and we recognise the impact this has had.
With regard to your concerns, we have previously provided details of our complaints procedure so that your feedback can be reviewed thoroughly and fairly. We would respectfully encourage this route to be followed, as it ensures your concerns are considered in full and responded to appropriately.
As a matter of policy, we are unable to comment on specific arrangements or individual circumstances within a public forum.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Still attempting to get my house sale…
Still attempting to get my house sale through and purchase of my new property
The main issue is the complete lack of communication unless it’s myself ringing up for updates.
Fully appreciate some things are out of our control but I thought basic communication would be the minimum.
I spent time emailing the person who was dealing with me to only get an automatic email saying they had left the business.
One day hopefully this whole saga will be over
30 de junho de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear you feel disappointed, particularly around communication.
Following your recent conversation with the branch manager, we’re pleased to understand this was discussed and that you left the office feeling more reassured. We do appreciate how important regular updates are, and your comments have been noted.
Thank you for your patience, and we do hope things progress more smoothly from here.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I would not use Farewell and Heyworth…
I would not use Farewell and Heyworth again and would advise others to be aware.
My experience throughout the process was disappointing. What initially felt like regular communication and support turned into pressure to accept offers that were well below what had been discussed. After months of little progress, it felt like the focus shifted to selling the property for the sake of it rather than acting in my best interests.
There were also unexpected fees not made clear at the outset, including a £300 charge for services I would expect to be included in the marketing. They are aware of this from previous reviews spanning several years, yet there does not appear to be any effort to clearly highlight this to sellers.
Make sure to read reviews, look online, and do your own research. Lesson learned for me.
Overall, I would urge others to read all documents carefully before proceeding.
30 de abril de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with your experience.
We have taken time to consider the points raised; however, without any identifying information, we’re unable to review the individual circumstances behind your comments or provide specific context. From a general perspective, this does not reflect the standards of service or approach we aim to deliver.
In relation to fees, we strive to ensure clarity from the outset. Marketing charges form part of our agreement and are set out prior to instruction, reflecting services where costs are incurred on behalf of our clients.
We recognise how important clear communication and aligned expectations are throughout the process, and your comments have been noted.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was great
Alison Whiteside was great! She was quick to respond to questions and went the extra mile to find answers to our queries.
28 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that you found Alison Whiteside to be so responsive and proactive. Going the extra mile to ensure questions are answered thoroughly is exactly the level of service we aim to provide, so it’s great to know this stood out for you.
I’ll be sure to pass your kind comments on to Alison – she’ll be delighted to hear them.
We appreciate your feedback and wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Recent property sale
My property development business means I buy and sell houses regularly. The sale went relatively smoothly and Alison Whiteside really helped get it across the line
1 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you for sharing your feedback.
Given your experience buying and selling property regularly, it’s reassuring to hear that this sale progressed smoothly and met your expectations. We understand how important clear communication and momentum are, particularly when transactions need to stay on track.
It’s great to see Alison Whiteside recognised for the role she played in helping move the sale through to completion. Her practical, focused approach is exactly what we aim to deliver, especially where timing and coordination matter.
Thank you for choosing Farrell Heyworth, and for taking the time to leave your comments.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Two successful sales
We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale.
Special shoutouts to Gemma Read in Lancaster Sales Progression who was super quick with responses. Also to John Holloway in the Morecambe office - I believe that his advice to both ourselves and our buyers kept things on track with the second sale.
22 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that, across both sales, you felt you received good value and that the second transaction in particular ran smoothly. As you’ve noted, market conditions can vary, so it’s reassuring to know that our team’s advice and support helped keep things moving in the right direction.
It’s great to see Gemma Read recognised for her responsiveness within our Lancaster Sales Progression team, and John Holloway for the steady, practical guidance he provided from our Morecambe office. Clear communication and considered advice are central to how we work, so your comments are very much appreciated.
Thank you again for choosing Farrell Heyworth, and for recommending the individuals involved.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Kept sending me auto signature…
Kept sending me auto signature documents that were not authorised. Unable to unsubscribe and almost daily harrassment
Bordering on scam!!!
29 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration.
We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes.
Please contact your nearest branch so that we can investigate this matter on your behalf.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We recently used Alison Whiteside to…
We recently used Alison Whiteside to progress the sale of a property through Farrell Heyworth. I can only say she's a very, very professional person with attention to detail and a very good work ethic. We would have no hesitation in recommending Alison to anyone who is selling their property.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re delighted to hear such positive feedback, and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside’s professionalism, attention to detail and strong work ethic made a real difference during your sale. Progressing a transaction smoothly takes care and commitment, and it’s reassuring to hear that this came through so clearly.
We’ll be sure to pass on your kind comments to Alison. At Farrell Heyworth, we pride ourselves on providing a thorough, supportive service throughout the selling process, and your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
DO NOT RENT FROM FARRELL HEYWORTH IN LEYLAND!
After trying to increase the rent yet again just before the 1st May changes Farrell Heyworth have now placed the house we are in up for rent way below the previous continually increasing rental amount being paid by my wife and I. When questioned an excessive email response once again blaming the landlord was received, in which legal obligations and court action were also referenced. Awful communication to receive as a current customer! Having read other reviews across a myriad of review platforms, including staff feedback on the Glassdoors website, it is clear that this company has zero understanding of Treating Customers Fairly or basic customer service in general. I have no doubt that once a new tenant is in this poorly maintained property situated in Leyland they will continue to increase the rent way above a fair value once again (with the current rent being advertised being way above this properties value). I write this review to warn others to go with other estate agents in the North West/Leyland area - my wife highly recommends New Lease who provided great customer service to her for almost a decade. This is a warning for landlords too, who Farrell Heyworth openly blame for essential repairs not being carried out and for consistent, excessive rent increases. Our experience, along with other recent tenants we have spoken , has been beyond awful - consistently leasing properties in poor condition that are propped up with extremely poor repair work. The poor repair work is not due to the contractors, with many being highly skilled tradespeople, but the instruction for them to do the least amount possible when they finally do instruct them. My wife and I had to pay for several essential repairs when we first moved in due to Farrell Heyworths inaction, who did continually blame the landlord. In addition to this they also admit to providing information about regulatory changes after they have been implemented, leaving zero time for tenants to make information based decisions, leading to more money being lost by tenants. Save your money and sanity and do not rent from Farrell Heyworth....we never will again!
*** Yet again a poor response received that accepts no responsibility and/or states how they are going to make restitution for the continued service failings and non existent support provided to my family and I. I have also reviewed and noted feedback from landlords regarding Farrell Heyworth online too - it appears that both tenants and landlords are treated questionably by this so called estate agent...definitely worth reading the 1 star reviews before doing business with this company...or simply don't do business with this company and save yourself the headache and expense ***
30 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression.
As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum.
That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly.
Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully.
Best regards
Jeremy Collins
Director
Farrell Heyworth
help with process from start to finish…
help with process from start to finish especially from
Alison Whiteside
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you for your feedback.
It’s great to hear that you felt well supported throughout the process from start to finish. Ensuring clear guidance and consistent communication is something we place real importance on, and it’s reassuring to know this made a positive difference for you.
We’re especially pleased to see Alison Whiteside recognised for her support and professionalism. Your comments will be greatly appreciated by her and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
In what was an extremely stressful sale…
In what was an extremely stressful sale and purchase, Alison Whiteside was the calm in the storm we needed. She was utterly fantastic, I honestly do not think we would have got across the line without her or our Solicitor Sophie. Thank you Alison!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re really pleased to hear this.
Buying and selling at the same time can be incredibly demanding, so it’s reassuring to know that Alison Whiteside was able to provide the calm, steady support you needed throughout. Her ability to keep things moving while remaining approachable and focused is something we value greatly.
Thank you for taking the time to share your experience and for recognising Alison’s efforts — she’ll be delighted to read your comments. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside was absolutely brilliant acting as an intermediary between ourselves, our solicitor and the buyers solicitor. It was really quite a stressful time as the buyers solicitor did not seem to be bothered about how long it took. Without her determination we might easily have given up on the house sale.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re really pleased to hear about your experience.
It’s reassuring to know that Alison Whiteside was able to provide steady support and act as an effective intermediary during what sounds like a particularly stressful stage of the sale. Her determination and commitment to keeping things moving, especially when progress felt challenging, are qualities we value highly.
Thank you for taking the time to share your feedback and for recognising Alison’s efforts — it will mean a great deal to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth Estate…
Alison from Farrell Hayworth Estate Agents has done everything in her power to help me with problems that I had The company have been very professional and Alison has gone above and beyond.
29 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re really pleased to hear about your experience and thank you for sharing your feedback.
It’s reassuring to know that Alison Whiteside was able to support you so thoroughly and do everything possible to help resolve the challenges you faced. Going above and beyond for our clients, while remaining professional and supportive throughout, is something we value highly, and your comments reflect that commitment perfectly.
We’re also glad to hear that you found the wider team professional during the process. Alison will be delighted to receive your kind words and recognition.
Thank you again for choosing Farrell Heyworth and for taking the time to recommend us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sold 2 houses with Farrell Heyworth…
Sold 2 houses with Farrell Heyworth when I decided it was time to leave the rental market. The first was sold almost immediately and the sale went through without any flaws. However the second house was a lot more involved and although it sold fairly quickly the sale took an age to get to completion. However I would like to say a big thankyou to our sales progressor Alison Whiteside. The main spanner in the works was the buyers solicitors who, to say dragged their feet, is an understatement!
At times it felt like the sale was not going to happen but through Allison's endeavour along with her professionalism and understanding of our situation she finally got the sale over the line.
She was always there for us, giving her assurances that she would do everything in her power to make sure this sale would happen. To say she went above and beyond is an understatement. If any body gets you as their sales progressor they can rest assured that the completion of the sale is in the bag!
Thanks again Allison, Farrell Heyworth should be very honoured that you are a part of their team.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We really appreciate you taking the time to leave such a detailed and thoughtful review.
It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control.
Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us.
Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent Sevice am doing this review because of the…
I am doing this review because of the excellent service i received from Alison Whiteside during the period. I was purchasing my current property without her assistance and persistence in both purchasing and selling my property's. Alison was key in me been now settled in my current property I can tell you how much Alison did over and above for me and how her help has changed I my life going forward I am really the day my case was passed to Alison she could have give more help and assistance to me. and I am sure she does this for everyone she deals with. So on conclusion Alison for me should be considered as an outstanding member of staff and deserves all the praise she gets.
Kind Regards
Adrian Lever
29 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re extremely grateful that you took the time to share such heartfelt feedback.
It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home.
At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you.
Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We are selling my mums house and Alison…
We are selling my mums house and Alison Whiteside has been brilliant chasing the buyers and would recommend Farrell Heywood to sell your property
29 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you for taking the time to share your experience.
Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference.
At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback.
Thank you again for your recommendation and for trusting us with the sale.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I can highly recommend Farrel Heyworth…
I can highly recommend Farrel Heyworth & especially Alison Whiteside they have helped us with a purchase of a bungalow, without Alison advice we would have found this purchase extremely hard as on our part we lost a buyer but she was with us all the way amazing lady
29 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re delighted to hear about your experience and thank you for taking the time to share it.
Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence.
At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words.
We wish you all the very best in your new bungalow and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside - Absolute Star’
My experience with Farrell Hayworth was nothing but great! During a very difficult process Alison Whiteside was phenomenal. Our hero over the 9 months our sale took as there was an issue out of all our control but she has made sure we finally get over the line. I would 100% recommend! As it was our first house, it would not have been the process is was without Alison! Thank you!
8 de novembro de 2025
Avaliação não solicitada
Resposta da Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination.
At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison.
Wishing you every happiness in your new home, and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was a great help and a…
Alison Whiteside was a great help and a star , helped me in the sale and went above and beyond, many thanks
28 de maio de 2026
Avaliação não solicitada
Resposta da Farrell Heyworth
Thank you very much for sharing your feedback.
It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience.
Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review.
Best regards
Jeremy Collins
Director
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