FatChimp Forces Wear & Gifts Avaliações 628

Excellent service that delivered a beautiful gift in plenty of time.

Excellent product great value for money. Prompt delivery. Would definitely use company again.

Everything was fine except the plaque at the front looked cheap for the price paid.

I’ve got two or three embroidered items now, the quality is great and they are excellent value. Very happy

I ordered a couple of house plaques, excellent quality, was exactly as ordered, very fast delivery and look amazing, prices are good, want quality, pay for it.

Fantastic customer service wanted a t-shirt in mill green but didn't see my size on page opened chat box and was sorted in a few mins. Good quality and fast delivery. Thank you

Item arrived quickly and safely and without any issues. Shipping is great quality and fits perfectly. Would highly recommend.

I ordered a polo shirt with an embroidered guardsman . The material has. We compressed causing a ring mark around the embroidered pattern. I have wash it and the mark is still there! The quality of the polo shirt itself is not good for the price. The overlocking inside has been rushed and not to a good standard. I would shop round for a better quality shirt. The material has a cheap feel to the fabric so please keep in mind.

Excellent quality polo shirt
So I bought two T shirts great quality

The items I ordered had printing errors with inconsistencies. To the FatChimps credit, they sent a replacement out, but they don’t provide any adhesive. It wasn’t until the replacement arrived I realised it was from another company, with a surplus added by Fat Chimp, even the original packaging had been used, with a new address sticker on top. Overall, a very disappointing service; I won’t be a returning customer.

Disappointing Customer Experience – Poor Communication and Missed Deadline.

Unfortunately, I would give zero stars for communication, customer service, and transparency around delays. From start to finish, the experience was a complete letdown in those respects.

I ordered an engraved gift to honour someone retiring after 25 years in the Air Force — an occasion that truly deserved to be marked properly. After researching several options, I chose FatChimp and spent just over £100 on the item, plus £14.95 for shipping. The company stated a dispatch timeframe of 10–15 working days, which would have ensured the item arrived in time for the recipient’s final day at work before entering their end of tour leave period.

However, the process was riddled with communication failures and delays that were not proactively shared, despite the company’s policy to do so.

On 9th July (11 working days after the order was placed on 25th June), I requested an update and was told the item was due for completion early the following week and tracking to follow (the 14th or 15th would be early the next week).
I heard nothing further, so I followed up again on 16th July — no response.
On 18th July, after another chaser, I was informed the item was complete and ready for dispatch. There was no apology for the lack of communication or the delay, despite the company’s promise to notify customers of any issues; we are now at the end of the week.
There was then a further delay due to the courier failing to collect the item on the 18th, which again was not communicated - The company could have done so; but did not.
I followed up on 23rd July and was finally told it had been collected on the 22nd — again, no explanation or apology was offered at this point; they only later disclosed the courier had failed after delivery.
Throughout, I received no proactive updates and had to chase multiple times. This contradicts FatChimp’s stated commitment to inform customers of delays, which they note typically occur during peak periods such as Christmas — yet this was a July order. Even if busy in July, there was no communication on delays.

Adding to the confusion, the website gives mixed timelines for their bronze statues — referencing anywhere from 5–10, 5–15, and 7–20 working days. This inconsistency makes it difficult for customers working to a deadline to make informed decisions.

My order details received specifically state 10-15 working days; and if there is a delay, they will communicate - Did they? No they did not.

Ultimately, the item arrived on 23rd July — 21 working days after ordering — missing the recipient’s last official day of work. Despite expressing my concerns in advance, no extra effort or urgency was shown in communication or fulfilment.

This experience demonstrated extremely poor customer focus and a lack of basic service standards. If communication, reliability, and transparency are important to you, I would recommend looking elsewhere. Unfortunately, FatChimp failed to meet the expectations of their own stated service levels.

Product however is lovely - I will now need to post this to the individual at a cost to me ☺️

Update 25th July - It should also be noted that FatChimp threatened with legal action twice to change my review. A disgusting scare monger tactic in order to try and protect themselves from an honest review and the truth.

Their reply to this review also now states that they had to order a new wooden base; causing delay… first I have heard of it. Did they communicate that to the customer; the answer is no. This further highlights entirely the point of this review… in that their communications are appalling just like their threats. Delays, delays, delays, did they inform anyone… no. If anyone orders a new fridge for instance and you are told, expect delivery on a Monday PM period; and nothing arrives and you hear nothing… what do you do as a customer? You chase it up… Twice they delayed for two periods of 5 days; I chased it up. A non-customer focused approach and no apology.

I am not sure why the company also keep banging on about the leaving date on the engraving of November 2025; that’s 4 months away and irrelevant. I informed them in email on the 9th July that the person was leaving the following week… hint hint… and I was cautious the item wouldn’t arrive on time. Yet they state I never informed them… more lies - Common trend here!

They are also lying about the item not being dispatched on the 18th and that it was for the courier to collect on the 21st.
I received dispatch courier information on the 18th stating the order was on the way with a tracking number. They then informed on the 23rd 5 days later and after delivery that the courier didn’t collect on the 18th and had let them down… so even more lies.

Shocking… do not use this company.

Absolutely 💯 brilliant thanks

Good quality, a little bit of a wait for the item to arrive but worth the wait as the item was excellent.

I have been assured my purchase is on its way. Possibly held up by Australia post. Thank you for verifying my order.

Ordering was easy, product arrived on time and quality is faultless.

Have made several orders and always completely satisfied with the quality and fast service

Excellent T shirt, embroidery is excellent. Great service

The tee shirt was exactly what I ordered. Great quality item. Good fit.