Absolutely love receiving my seasonal scent! Always look forward to it, especially as my current bottle runs low. I use it most days. Summer 26 was the first one I wasn’t so keen on, didn’t really sui... Ver mais
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Veja o que dizem as avaliações
There was an issue with my return on their website. I reached out to the team and they got back to me very quickly, (I sent out my initial email around 6am) and they had my issue completely resolved w... Ver mais
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First of all — the vibe. What a perfect vibe. The considered process of cultivating the seasonal one-off fragrances… The presentation; the teabags and scent stone, the sample and the artwork, and the... Ver mais
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I was lucky enough to have been selected and included into the exclusivity of purchasing the Ffern fragrances for the last few seasons and they've all been scrumptiously delicious! The unboxing of al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Small batch eau de parfum blended exclusively for the names on our production ledger.
Informações de contato
Reino Unido
- help@ffern.co
- www.ffern.co
4,7
Excelente
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
10/10 would fragrance again
16 de julho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi there,
Thank you so much for your feedback and your warm words. We are so happy to hear that you are loving the Ffern experience!
Warm wishes,
All at Ffern
Loved Ffern in every way
Loved Ffern in every way! Summer 26 was amazing! Received compliments on the unique and delicate fragrance! Unboxing was a gift in itself! Highly recommend as a treat to yourself, or gift to someone special!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Mary,
Thank you for this review. It is so lovely to hear that Summer 26 has felt both delicate and distinctive on you, and that the unboxing felt like a gift in its own right.
We are looking forward to sharing Autumn 26 with you and hearing your thoughts!
Best wishes,
All at Ffern
Resposta da Ffern
Hi Mariska,
Thank you so much for your lovely words! We’re so pleased to hear you’re enjoying your Ffern fragrance and that you’ve had such a positive experience with our concierge team.
We are so happy to have you with us!
Best wishes,
All at Ffern
A Subscription I Don't Mind
I usually dislike subscription models, but they do it right. They are prompt to ship and you can return for free. The customer experience is above and beyond.
27 de julho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Meteja,
Thank you for this feedback. It is so encouraging to hear that the rhythm of the ledger, from prompt shipping to free returns and the care from our concierge team, has helped the ledger feel easy and above and beyond for you.
We are looking forward to many shared seasons to come!
Best wishes,
All at Ffern
Customer Service is incredible
Customer Service is incredible, and I am already so impressed with my first scent Summer ‘26. Can’t wait for what’s to come!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Mary,
Thank you so much for your lovely words, and welcome to the Ffern family!
We’re so pleased to hear that you’ve had such a positive experience with our concierge team, and that you’re enjoying your first Ffern fragrance. We can’t wait to share future seasons with you!
Best wishes,
All at Ffern
I love Ffern🩷
Ffern's seasonal offerings are imaginative and full of delights. I enjoy the scents I have collected so far and anticipate the next season eagerly.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Nancy,
Thank you so much for your lovely words!
We’re delighted to hear how much you’re enjoying the Ffern experience and the seasons you’ve collected so far. It’s wonderful to know that each season brings a sense of anticipation and delight - we can’t wait to share Autumn 26 with you!
Best wishes,
All at Ffern
I love these curated small batches of…
I love these curated small batches of natural fragrance. So enchanting and unique without the taint of synthetics. I love these natural scents so high quality. I love reading the ingredients and where they are from and it feels so special having a bottle of it to wear.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Kristen,
Thank you so much for your beautiful words! We’re so glad to hear how much you enjoy the care and craft, and the natural nature, of our fragrances. We love that reading about the ingredients and where they come from adds another layer to the experience and makes it feel truly special.
We’re so thrilled to have you with us as part of the Ffern family, and look forward to sharing future seasons with you!
Best wishes,
All at Ffern
The scent was beautiful unique
The scent was beautiful. I find the smell of carrot seed oil to be like expensive dirt and I love it. The citrus is clean and rose soft.The presentation was truly unique. Every aspect felt special. A juxtaposition for your nose.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Kristen,
Thank you for this warm review. It is a joy to hear how the carrot seed, citrus and rose are playing together for you, and that the presentation and little details made your whole experience feel so special.
We are so happy to have you with us!
Best wishes,
All at Ffern
I have just given myself the best…
I have just given myself the best present ever! Summer 2026 scent is so light and airy, the different notes so well blended together. The packaging is full of whimsy and so magical. I am pretty sensitive to smell and I was able to mist the perfume and enjoy right away. I can’t wait to see what other scents will come with the seasons!!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Tracey,
Thank you so much for taking the time to share such a thoughtful review!
We’re so happy to hear that Summer 26 has been a joy to wear, and that its light, airy character and carefully blended notes have resonated with you. It’s especially lovely to hear that, despite being sensitive to fragrance, you were able to enjoy it straight away. We can't wait to share future seasons with you!
Best wishes,
All at Ffern
Behind the Scenes
Being featured as a Knight in the Ffern Perfume advert was a bonus
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Christine,
Thank you for these kind words. It was such a joy to have you with us on set for Summer 26, and to share the season with you in this small way.
We hope that you have a very bright and happy Autumn to come!
Warmest wishes,
All at Ffern
I found this company via their podcast
I found this company via their podcast, I have enjoyed its content for just over a year. This year I looked at their fragrance, and needed a pick me up after a long year .. the whole concept and product exceeded my hopes - I hope to enjoy their next creation as much as I have the summer 26
19 de julho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Amber,
Thank you for this feedback. It’s really wonderful to hear that, after spending time with the podcast, the Summer 26 fragrance and concept have brought the lift you were looking for at the end of a long year.
We’re already looking forward to sharing Autumn 26 with you.
Best wishes,
All at Ffern
It's a little bit of magic
It's a little bit of magic - beautiful packaging and thoughtful touches, feels like a hug in the post. The perfume itself is a work of art. The follow-up customer service was also amazing.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Fiona,
Thank you for this feedback. It is so lovely to hear that the packaging and small touches felt like a little bit of magic arriving in the post, and that both the fragrance itself and the follow up from our concierge team have landed so well for you.
We hope that you have a warm and light-filled season ahead!
Best wishes,
All at Ffern
A wonderful first experience with Ffern
A beautiful and very thoughtful experience
I’m quite new to Ffern, but my experience so far has been wonderful. I love the whole concept behind the Ledger and the seasonal fragrances, as well as the attention to detail in the packaging and presentation.
The perfumes I’ve tried feel beautifully made and exceptionally natural, which is something I really appreciate. I also love being able to try the sample before opening the full bottle — it makes discovering each fragrance feel much more relaxed and enjoyable.
I’ve also contacted the Ffern team with a few questions and they have always been incredibly kind, helpful and accommodating. Their customer service has genuinely made a very good impression on me.
I’m still at the beginning of my Ffern journey, but I’m really looking forward to discovering the coming seasons.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Carmen,
Thank you for this warm review. It is so lovely to hear that the ledger, seasonal approach, sample vial and careful packaging have helped your early experiences feel relaxed and natural, and that our concierge team has made a kind first impression.
We are really looking forward to sharing Autumn 26 with you soon.
Best wishes,
All at Ffern
A truly unique experience
A truly unique experience, I don't feel like a customer so much as part of a secret society. Wonderful!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Judy,
Thank you for this. It is wonderful to hear that your Ffern experience feels so distinctive and full of character, rather than like a typical purchase.
We are so happy to have you with us for the seasons!
Best wishes,
All at Ffern
Creative experience
Creative experience, so much thought has gone into making the opening of packaging which was simply, lovely. The fragrance tester was great as took me a few days to decide if it was for me. Plenty of info on returning product which I appreciated. An unexpected joy this summer.
1 de julho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Jane,
Thank you for this. It is so lovely to hear that the unboxing, sample vial and clear return information all helped the season feel like a gentle, creative surprise this summer.
We look forward to many shared seasons ahead!
Best wishes,
All at Ffern
My first experience with Ffern
My first experience of the brand, Summer 26 was not a disappointment. Beautifully packaged and presented in a super premium way. I am really enjoying the fragrance and can't wait for the next one to arrive!
Great job to all the team at Ffern. Special and Spectacular.
1 de julho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Jon,
Thank you for this feedback. It is so wonderful to hear that Summer 26 has made such a strong first impression, from the packaging through to the fragrance itself, and that it already has you looking forward to the seasons ahead.
We are so happy to have you with us on the ledger.
Best wishes,
All at Ffern
Fantastic customer service and…
Fantastic customer service and wonderful perfumes. I’ve been with Ffern for over two years now, and it has been such a lovely experience. The perfumes are beautiful and the customer care has been excellent.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Hannah,
Thank you for your feedback. It’s really heartening to hear that your time with us over the years has felt so lovely, and that both the fragrances and our concierge team have been a good companion along the way.
We are so thrilled to have you with us as a part of the Ffern family.
Best wishes,
All at Ffern
I am in love with this perfume
I am in love with this perfume. Finally a fragrance i enjoy and brings a smile every time I put it on.It calms and grounds me almost instantly. I haven't bought perfume for over a decade, because all the perfumes these days are so toxic. So thank you for this beautiful fragrance. The presentation was incredible as well. I cant wait for the fall fragrance. Customer service have been amazing as well.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Brooke,
Thank you for sharing this. It is so special to hear that the fragrance has become a calming, grounding part of your day after such a long break from wearing fragrances, and that the presentation and care from our concierge team have made the experience feel right for you.
We can't wait to share Autumn 26 with you soon!
Best wishes,
All at Ffern
Excellent summer 26 fragrance
Excellent summer 26 fragrance. All the Extras in the packaging and the film made it a very special purchasing experience. Something very rare and special today when making purchases. The customer service and platform was excellent.
30 de junho de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Bev,
Thank you for this. It’s wonderful to hear that Summer 26, the film and all the extras in the box turned your purchase into such a rare little moment, and that our concierge team helped it all feel smooth from start to finish.
We are looking forward to sharing Autumn 26 with you and hearing your thoughts!
Warm wishes,
All at Ffern
Fantastic customer service
Fantastic customer service, if only everywhere was like this!!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Ffern
Hi Kirsty,
We are delighted to hear your feedback on our friendly concierge team!
Wishing you a happy and bright season ahead!
Warm wishes,
All at Ffern
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