Ffern Avaliações 

4.920
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely love receiving my seasonal scent! Always look forward to it, especially as my current bottle runs low. I use it most days. Summer 26 was the first one I wasn’t so keen on, didn’t really sui... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There was an issue with my return on their website. I reached out to the team and they got back to me very quickly, (I sent out my initial email around 6am) and they had my issue completely resolved w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First of all — the vibe. What a perfect vibe. The considered process of cultivating the seasonal one-off fragrances… The presentation; the teabags and scent stone, the sample and the artwork, and the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was lucky enough to have been selected and included into the exclusivity of purchasing the Ffern fragrances for the last few seasons and they've all been scrumptiously delicious! The unboxing of al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Perfumaria

Escrito pela empresa

Small batch eau de parfum blended exclusively for the names on our production ledger.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(4.920)

2.666 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Truly Amazing Product and Highest Level of Service!

From the moment that I saw your product online, I fell in love with the concept. When I received my first fragrance, my daughter and I were absolutely in love! The attention to detail and the little extras that were included truly took this experience above and beyond!

I’d also like to add that due to unfortunate circumstances in my employment situation, your company treated me with kindness and understanding. This truly tells me that your company is not only in it for profit, but because you truly care about people and ensuring that we are getting the highest quality product, as well as customer service!

I believe you guys will make it far and look forward to seeing more from you. Once I’m able to secure employment again, I will definitely be revisiting Ffern!

All the best to your business!

With much gratitude,
Karina Sanchez

14 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Run, don't walk, to start experiencing Ffern fragrances...you won't regret it!

I was lucky enough to have been selected and included into the exclusivity of purchasing the Ffern fragrances for the last few seasons and they've all been scrumptiously delicious! The unboxing of all the detailed and carefully packaged together shipments is like receiving a special gift at a level of quality that no other products have, it's a complete experience for all the senses including the eyes, ears, etc. The Ffern team has been exceptionally wonderful, as they've helped me through every step of the process with "white glove" service. I've now decided to receive the Pocket Edition and excited to receive my upcoming shipments. These products and the team brighten my everyday...I promise you will feel the same way! What are you waiting for? Be sure to sign up as soon as you can...enjoy!

28 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Limone,

Thank you so much for your kind review! It's great to hear that you enjoyed the process of joining the ledger and receiving our fragrances, and that you found the unboxing experience and our concierge team to be so wonderful.

We're so excited to share our Autumn 26 Pocket Edition with you, and we can't wait to hear what you think!

Warmest wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Great product, team very helpful

I have had a Ffern suscription for a number of years. Quality product that makes great presents and the team are always very helpful.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Ben,

Thank you for staying with Ffern over the years, and for sharing such kind words.
We are so pleased to hear your fragrances have made special presents, and that our concierge team has been able to look after you along the way.

We are so happy to have you with us!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

It is a really nice brand

It is a really nice brand, and I appreciate their help. The quality and customer service is top notch.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hello Aziz,

Thank you so much for these warm words! We are delighted to hear about your Ffern experience, especially with our concierge team and with our fragrance too.

Wishing you a happy upcoming autumn,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Absolutely love receiving my Ffern delivery!

Absolutely love receiving my seasonal scent! Always look forward to it, especially as my current bottle runs low. I use it most days. Summer 26 was the first one I wasn’t so keen on, didn’t really suit me but being able to sample it and then exchange it for a previous one was just perfect and much appreciated. Unboxing each bottle is a multi sensory experience, feels like total luxury and such a gorgeous treat which you then get to indulge in with every spray. I’m so glad to have found Ffern 🌿

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi there,

Thank you so much for your kind words. We really do appreciate the review and sharing of your experience.

We're sorry to hear Summer 26 wasn't quite for you; however, we're glad to hear that you found it easy to exchange!

It is also lovely to hear that you have enjoyed other aspects of your Ffern experience so far, from packaging to our seasonal fragrances themselves. We hope our upcoming one, Autumn 26, will be a perfect match!

Warm wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Issue resolved quickly, excellent customer service

There was an issue with my return on their website. I reached out to the team and they got back to me very quickly, (I sent out my initial email around 6am) and they had my issue completely resolved within a couple hours. The perfume I selected wasn't really my style but I am hoping the next one I try is because I like supporting businesses who care about their customers

25 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Sarah,

Thank you for taking the time to share this.

I am so glad our concierge team were able to resolve the return quickly for you. While this particular fragrance wasn’t quite for you, it means a great deal that you would like to stay with us and try another. We hope Autumn 26 feels like a perfect match.

We're so happy to have you with us as a part of the Ffern family.

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Always a Pleasure

In addition to offering a product I look forward to every season, the Ffern team proves over and over to be a collective of hardworking, helpful professionals who understand exactly what it is their customers are after. The Ffern team has an uncommon sense of beauty and artistry that other perfumers can hardly even dream of.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Zell,

Thank you for such a warm review.

It is wonderful to hear that you look forward to each season with us, and that the work of the team resonates with what you are after. Your words about our sense of beauty and artistry are especially appreciated, and will be shared with everyone here.

We hope that you have a happy and bright season ahead!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

I like belong to a group

I like belong to a group. It feels special

27 de julho de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Sab,

Thank you so much for sharing this! We’re so glad that being part of the Ffern ledger feels like something special.

We're so happy to have you with us!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

The entire experience of unboxing is an…

The entire experience of unboxing is an event. The scent is truly natural, no synthetics! The scent is complex and well thought out. The first one isn't to MY specific taste, although I wore it for a few weeks to try it out. My daughter loves it, and I love it on her. Will continue to purchase.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Barbara,

Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that the unboxing has become part of the experience for you, and that you’ve enjoyed taking the time to get to know your first fragrance. We're sorry this one wasn't suited to your skin chemistry, but it's lovely to hear that it found its way to your daughter, and you're enjoying it on here. We hope Autumn 26 is the one for you!

We’re so happy to have you with us on the ledger, and look forward to sharing future seasons with you!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

The Customer Service was exceptional as…

The Customer Service was exceptional as is their product.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Chrisa,

Thank you so much for your lovely words! We’re delighted to hear that you’ve had such a positive experience with our concierge team, and that you’re enjoying the fragrances too. It means a great deal to us.

We look forward to sharing future seasons with you!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Even though i didn't keep the perfume

Even though i didn't keep the perfume, the process of ordering, communicating and returning was very fast and friendly. I consider ordering another time.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Stefanie,

Thank you for sharing this. We’re glad to hear that ordering and returning felt smooth and friendly, even if the fragrance itself wasn’t quite right this time. If you decide to try us again, our concierge team would be very happy to help you find a scent that suits.

We hope that you have a happy and bright season!

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Amazing Perfume

The perfume is unlike any I’ve purchased before. The smell is so lovely and captivating. I now look forward to every new scent and only wish I discovered this wonderful company sooner. I am definitely a lifelong customer.

25 de março de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Jessica,

Thank you for sharing this. It is such a joy to hear how much you’re enjoying your fragrance, and that each new season is something you look forward to.

We are so happy to have you with us as a part of the Ffern family, we're looking forward to sharing Autumn 26 with you soon and hearing your thoughts!

Best wishes,
All at Ffern

Avaliado com 4 de um total de 5 estrelas

Amazing Company

What a thrill it has been to be selected as a Ffern '26 recipient. I cannot say enough about the care and intention that goes into this product. The packaging is some of the most beautiful I have ever received. The fragrance, INCREDIBLE. The scent reminds me of an old Lancome perfume I wore years ago that was discontinued. I have always missed it and have been on the lookout for something similar. Imagine my surprise when my first spray of summer '26 took me there!

My only complaint is that the scent doesn't last long enough on my body. I am reapplying frequently.

Keep up the good work Ffern.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hello Liz,

Thank you so much for your feedback and your warm words. We are so happy to hear that you enjoyed our Summer 26 fragrance so much along with the overall experience.

Because we use natural fragrance ingredients, our fragrances tend to be different from wearer to wearer. As a general rule, if you are used to fragrances that use a lot of synthetic ingredients (most do!) you will likely find Ffern quite subtle to begin with. It really is worth persevering, as we find the subtle evolution through the day of our natural ingredients is really quite special, and can’t be matched by synthetics!

We hope to share many more seasons with you.

Warm wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

You are purchasing an experience for all five senses

I thought I was buying a new perfume. What I received was an experience for all the senses. Opening the package was a tactile adventure. The packaging was delightful! The vellum envelopes were beautiful and contained little surprises. There was a ticket with QR code to a visual and auditory experience along with a paper puppet of sorts of the main characters. There was a terra cotta token with imprint upon which I immediately sprayed the sample scent and felt like I was falling into a flowered meadow in the midst of a forest in the early morning. Sprayed on skin, the scent lasts a very long time. There was also something to taste in the package with a lovely sachet of tea. I was so impressed with the theme that was followed throughout. I want all the seasons now!

21 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Betsy,

Thank you so much for taking the time to write such a lovely review!

We are so happy to hear your warm words about your Ffern experience and are delighted to hear you have enjoyed so many aspects of Ffern, from the packaging experience to the cinema ticket, additional gifts and the fragrance itself!

We can't wait to share more of our fragrances with you and we are so happy to have you on the ledger.

Warmest wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Ffern is exceptional

First of all — the vibe. What a perfect vibe. The considered process of cultivating the seasonal one-off fragrances… The presentation; the teabags and scent stone, the sample and the artwork, and the story about the artist beautifully presented. It was a magical journey and the fragrance was spectacular. It was layered it was deep. It was thoughtful. My experience on the website with my account was transparent. I was easily able to find the option to cancel or adjust my membership in the community and skip shipments. I’m thrilled! I appreciate being a part of this community. I’m glad I found Ffern,

25 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Lisa,

Thank you so much for sharing these warm words about your Ffern experience. It really has made our day to read this!

We are so delighted to hear that you have enjoyed so many various aspects of Ffern, from our seasonal fragrances, packaging, tea and additional gifts to the website and ledger experience.

We hope to share many more seasonal fragrances with you, and we're so happy to have you in the ledger!

Warmest wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Always kind and helpful

Always kind and helpful. Quickly responds to any questions I have. Love their fragrances and their service.

23 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Kristin,

Thank you for taking a moment to write this. It is lovely to hear that our concierge team have been able to help with your questions, and that our fragrances have been such a good fit for you.

We’re very glad to have you with us.

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

Ffern scents are magical

Ffern scents are magical. I loved receiving this perfume. Beautiful packaged. I felt the perfume was curated just for me. The scent was incredible. Really enjoyed wearing it over the summer. This company develops perfumes in small batches and each delivery is a story. Looking forward to my next seasonal scent!

25 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi there,

Thank you so much for sharing this. We’re delighted to hear that your fragrance has felt so personal to you, and that you have loved wearing it over the summer. It’s wonderful to know that the packaging, story and small-batch approach all added to your experience.

We’re already looking forward to sharing Autumn 26 with you.

Best wishes,
All at Ffern

Avaliado com 1 de um total de 5 estrelas

My parcel never arrived

My parcel never arrived. I got in touch with the “customer service” multiple times with no response or explanation to the situation. No apologies for delay, no explanation about what is going on. All I got was a bot automated response asking for a rating for “help received” (none). And trust me, I have checked my junk mail. I do not know if I will ever receive the product I paid for or even a refund for this mess. This was supposed to be a birthday present for my significant other that I ordered 2 MONTHS IN ADVANCE.

25 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi there,

Thank you for letting us know about this. This is not the experience we want for ledger members. We'd like to sort this properly and immediately. Could you please email us directly at concierge@ffern.co with your order details and we can look into this for you.

I have also requested some more information from you regarding this via Trustpilot so we can investigate this further.

Best wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

I found my signature scent!

I have been searching over a year for a perfume that isn't toxic and when I found Ffern I was a little hesitant to purchase a perfume without smelling it first. After doing some research in the information they provided and transparency on ingredients, I decided to give it a chance... IT WAS THE BEST DECISION I'VE EVER MADE! This is not just another commercial fragrance with terrible chemicals, this is where you find your forever perfume; your signature scent! Phenomenal packaging and creativity, 12/10.

8 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Melody,

Thank you so much for your feedback and your lovely words! We are so happy to hear that you have found our fragrances to be your signature scents and that you have enjoyed the packaging and storytelling behind our fragrances!

We can't wait to share Autumn 26 with you.

Warm wishes,
All at Ffern

Avaliado com 5 de um total de 5 estrelas

I didn’t know what I was buying

I didn’t know what I was buying. The surprise was worth it! Love summer 26. It has so many layers.

24 de agosto de 2026
Avaliação não solicitada
logotipo da Ffern

Resposta da Ffern

Hi Helena,

Thank you very much for this feedback. It is wonderful to hear how much you enjoyed Summer 26, we're so pleased!

We can't wait to share Autumn 26 with you!

Warm wishes,
All at Ffern

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