The communication was good all the way. The purchase and delivery were amazingly easy. The actual produce was way more than we expected, plus after getting a quote from a fireplace company then rese... Ver mais
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Veja o que dizem as avaliações
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Ver mais
A empresa respondeu
Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Ver mais
Original fire lights stopped working just after guarantee ran out. No replacent lights are sold. However, support was understanding and gave discount for new purchase. Time will tell if this one last... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fireplace World
Escrito pela empresa
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Informações de contato
St Thomas Road, HD1 3LF, Huddersfield, Reino Unido
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,6
Excelente
10 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
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Resposta da Fireplace World
Dear customer, Thank you so much for your kind feedback. We are very pleased to know that you are happy with the quality of your purchase and the service provided by our team. Kind regards, Fireplace World.
Delivery on time and product looks fine
14 de agosto de 2026
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Very good company arrived early and…
Very good company arrived early and very helpful
26 de agosto de 2026
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
We had a brilliant experience with this…
We had a brilliant experience with this company, everything arrived and excellent condition even when there was a slight glitch with the delivery- communication with the company was prompt and easy !
Would recommend and on a good price point too .
23 de agosto de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Delivery poor
I was happy on receiving my first order, so ordered again. I still havent received it, and the photo UPS delivery company took is not my address? I have tried to speak to Fireplace World but as yet not received a reply. I wont order again even though the products are good , the delivery is not reliable im afraid. I have lost money.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Fireplace World
Dear customer, We are very sorry that you were disappointed with your experience and apologise for any inconvenience caused. We can see our support team has responded to you within the 24hr period we advise and they have provided a resolution and are awaiting your response.
Please respond to our customer support team so that they can help resolve this for you.
Kind regards, Fireplace World.
Easy to order
Easy to order, good value especially with free delivery as well……..
19 de agosto de 2026
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Arrived damaged then took three more deliveries to get all the parts!
First delivery we got had damaged pieces of the hearth. Second delivery we got looked great but had no fixings, Fixings were sent by customer service, one cam screw and one cam lock short. That was sent again by post. Then once assembled we realised the pipe was missing that creates the look of connecting the fire to the flume. This whole process has gone on for around a month and has not been worth the stress. Also, delivery guys they use email you an hour slot, in all deliveries they have arrived before then so ignore this to ensure you are in.
2 de agosto de 2026
Resposta da Fireplace World
Dear customer, Thank you for taking the time to share your feedback. We are very sorry that your experience did not meet the standard we aim to provide and sincerely apologise for the inconvenience caused. We can see our support team have resolved this issue for you and the pipe was dispatched for next day delivery. Please note we do advise that you check the order fully once received, so that we are able to resolve any queries swiftly.
Please do not hesitate to contact our customer support team if there is anything further we can do to help.
Kind regards, Fireplace World.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Arrived as informed,box's were strong…
Arrived as informed,box's were strong and intact no damage.The fire hearth was made of solid material.Fastastic beautiful,worth every penny.Very easy to build up. Perfect made the room look great.
15 de agosto de 2026
Resposta da Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
A few niggles, but overall you can't complain for the price.
Super easy to order and very well packaged, it came in three boxes, one for the main part of the fire, one for the flue and one for the log store. Very quick delivery. It actually arrived sooner than quoted which was a bonus. The fire looks good in our kitchen and looks like its a real wood burner, once you hide the electric wire at the back. Unfortunately this runs from the top of the fire, it would have been better if it had run from the bottom, which would make hiding it easier. There are another couple of negatives, one is with the flue, for the pipe to touch the wall it sits off centre from the top of the fire, the flue pipe needs to be 1-2" longer for it to sit correctly, they should offer different lengths when ordering. The other negative is that there is no glass screen in the artificial door which seems a bit odd; and finally the swiches for working the fire are right at the back which makes switching on and off difficult. Overall for the price you can't really complain, it looks ok in the room and hopefully works well when its starts to get chillier.
7 de agosto de 2026
Resposta da Fireplace World
Dear customer. Thank you so much for your feedback and review, we really appreciate it. Please note the stove is available to purchase with any of the stove pipes we sell and the stove pipes are found under the 'Accessories' tab.
Kind regards, Fireplace World
9 bought, 5 broken after just one year and they refuse both refunds and replacements. Absolutely disgraceful!
I bought a total of nine electric radiators for two different properties. Unfortunately, five of them have stopped working within just over a year.
This is extremely disappointing, especially considering that these were not cheap purchases and I bought multiple units from the same company. I contacted them after 13 months, but they are refusing to offer a replacement, claiming that the 12-month period has expired.
I find this unacceptable. Five out of nine radiators failing within such a short period raises serious concerns about the quality and durability of the products.
What am I supposed to do now? Am I expected to buy five new radiators after only a year? I chose these products expecting them to last significantly longer than 12 months.
I would like the company to reconsider my case and provide a reasonable solution, such as replacing the faulty radiators or offering a suitable alternative. I am very disappointed with both the product quality and the customer service I have received.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fireplace World
Dear customer, We are very sorry that you were disappointed with your experience and apologise for any inconvenience caused.
We can see our support team have since resolved this case for you.
Please contact our customer support team if you require any further assistance.
Kind regards, Fireplace World.
Ordered and despatched very quickly
Ordered and despatched very quickly. Kept informed by email, Delivered with no problem, great product, exactly what we were looking for.
10 de agosto de 2026
Resposta da Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Good product smooth transaction and…
Good product smooth transaction and fast delivery
11 de agosto de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
I have always wanted a log burner but…
I have always wanted a log burner but my home wouldn’t allow for one to be easily fitted without a lot of extra work to be carried out. Having looked into this, it was going to be an electric fire or the bioethanol log burner look. I went over to the showroom and Simon was very happy to show me the ones that were on display. Not only did he start one up but he also measured the one I liked to make certain that it would fit in the space available at home. He arranged for the items to be moved from the warehouse and within the hour we were heading back home, and yes I couldn’t wait, I had to get it going and it’s great. CO2 detector fitted and just waiting for the winter. Thanks Simon, great service. Mark
19 de agosto de 2026
Avaliação não solicitada
Resposta da Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received.
Kind regards, Fireplace World.
Resposta da Fireplace World
Dear customer. We are very pleased to hear that you are happy with your purchase and the service you received from us.
Kind regards, Fireplace World
Love my new fireplace
Love my new fireplace. This is the second one I've bought . Quick delivery. Easy to put together. Would definitely recommend.
31 de julho de 2026
Resposta da Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World.
Kind regards, Fireplace World.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Everything was very good my fireplace…
Everything was very good my fireplace was really great,delivery was excellent I love my new fireplace .
18 de julho de 2026
Resposta da Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the fireplace and the service you received. Thank you for shopping with us.
Kind Regards, Fireplace World
Arrived as scheduled
Arrived as scheduled. Packaged really well and looks exactly as it does online. Great fire with a food heat. Would recommend.
25 de julho de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
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