I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Ver mais
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Veja o que dizem as avaliações
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Ver mais
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Ver mais
A empresa respondeu
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of read... Ver mais
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I called to clarify issues around my insurance policy account.
I called to clarify issues around a letter I received recently and the staff advisor took his time to check my account and confirmed the account was up to date, advising the letter was no longer necessary putting to bed my concern, his calmness was reassuring which was much appreciated.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback — we’re glad Curt was able to provide reassurance and resolve your concerns with clear and attentive support.
Resposta da First2Protect
Thank you for your feedback — we’re pleased to hear Theodore and the team provided an experienced and straightforward service.
Good chat with James Riley…
I had a lovely chat with James Riley today. He was very helpful and gave me careful guidance about how to proceed with the insurance. He was also extremely patient with my slightly clueless questions and the fact that I had a little one shouting in the background and couldn’t hear him some of the time! It was a really helpful chat and I really appreciated it. I’m looking forward to a follow up in a few months.
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Great to hear James provided such patient and helpful guidance — we really appreciate you taking the time to share your experience and are glad the support made things easier for you.
Alfie Taylor was friendly and very…
Alfie Taylor was friendly and very helpful for the service I receive today.
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback — we’re pleased to hear Alfie was friendly and helpful in supporting you today.
Great customer service
Great customer service, easy access to any online helplines and professional customer care. Highly recommend
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your kind feedback — we’re delighted you found our service easy to access and professional throughout. Your recommendation means a lot to us.
James was excellent on the phone
James was excellent on the phone, and dealt with the refund efficiently. The downside was the time spent waiting on the phone to be put through
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Great to hear James provided efficient and helpful support with your refund — we’ll also take on board your feedback about the wait time and continue working to improve this.
Nice, friendly and not pushy
Charlie was really nice and friendly, explained the policy and helped me make a more informed decision about taking out a policy - not pushy or feeling forced to take it out just polite and informative
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback — it’s great to hear Charlie provided a clear, friendly and informative service without any pressure. We’re pleased you felt supported in making the right decision for your needs.
He was a great man and had a wonderful…
He was a great man and had a wonderful customer service his name was Jame.
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback — we’re delighted to hear Jamie provided such great customer service and made a positive impression.
Value for money
The service representative Nathan i spoke with was friendly and clear I could understand the outlines of the policy i was offered in 1 go. The policy offered for two with a monthly amount which is value for money and on paper prefect for what I need at present.
22 de junho de 2026
Resposta da First2Protect
Thank you for your feedback — we’re pleased to hear Nathan was friendly and explained the policy clearly, helping you find an option that suits your needs and offers good value.
Just rang up to renew my policy which I…
Just rang up to renew my policy which I have had for 7 years at least. The price has come down so as a pensioner I am happy. The customer services guy Lewis who I spoke to was quick to answer any queries I had and pleasant to talk to. He was patient. A good skill to have.
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your continued loyalty — we’re pleased to hear Lewis provided clear, patient support and that your renewal offered good value.
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and efficient. Your comments are very much appreciated.
Very polite and professional…
Very polite and professional understanding all my needs definitely recommend thank you.
12 de junho de 2026
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service polite and professional, and that your needs were understood. Your recommendation is very much appreciated.
Jodie Wool
Jodie Wool was very helpful through the process of choosing the right insurance,providing all the details. I am very satisfied with her assistance.Made the right choice, with the best price.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Jodie Wool was so helpful in guiding you through your options and providing clear details throughout the process. It’s great to know you’re satisfied with your choice and that we were able to help you secure the right cover at a competitive price. Your feedback is very much appreciated and will be shared with her.
Very quick and straightforward
Very quick and straightforward. Tom was really helpful with providing me with the best quote possible.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear you found the process quick and straightforward, and that Tom was able to help you secure the best quote possible. Your feedback is very much appreciated and will be shared with him.
Rebecca was so knowledgeable
Rebecca was so knowledgeable, friendly and persevered on the phone with me until all the complications within my policy had been sorted out. So refreshing to talk to an actual real life person and she made me laugh. So many thanks.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Rebecca was knowledgeable, friendly, and took the time to work through everything with you until it was fully resolved. It’s great to know she made the experience enjoyable as well as straightforward—your kind feedback is very much appreciated and will be shared with her.
Excellent service
Excellent service, competitive pricing, and great customer support. The policy was easy to set up, and I have peace of mind knowing my home is well covered. Highly recommend.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you found our service excellent, with competitive pricing and strong customer support. It’s great to know the policy was easy to set up and gave you peace of mind that your home is well covered. Your recommendation is very much appreciated.
Jodie was very helpful and explained…
Jodie was very helpful and explained everything clearly and was very cheerful to talk too
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Jodie was helpful, clear, and cheerful throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
Had great service
Had great service, went above and beyond to help me , would recommend you to my family and friends
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear you received such great service and that the team went above and beyond to help you. Your recommendation means a lot to us—thank you for your support.
They are very helpful
They are very helpful, guiding you through the process carefully and providing all the necessary details. They do their best to help you find the best insurance at the lowest price. I was very satisfied with their assistance.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear you found the team helpful and supportive throughout the process, with clear guidance and all the information you needed. It’s great to know we were able to help you find suitable cover at a competitive price. Your feedback is very much appreciated.
I spoke with two James’ and they were…
I spoke with two James’ and they were both very helpful
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear that both of our advisors were helpful and provided the support you needed. Your feedback is very much appreciated.
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