I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Ver mais
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Ver mais
A empresa respondeu
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I spoke with two James’ and they were…
I spoke with two James’ and they were both very helpful
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear that both of our advisors were helpful and provided the support you needed. Your feedback is very much appreciated.
Efficient
Efficient, calm and able and willing to help. Thank you
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service efficient, calm, and supportive. Your kind comments are very much appreciated.
Very helpful and good customer service
Very helpful and good customer service
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and that you received good customer service. Your comments are very much appreciated.
Hannah was personable and helpful and…
Hannah was personable and helpful and solved my query in no time at all. No fuss or stress involved. Thank You!
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Hannah was personable and helpful, and resolved your query quickly and without any stress. Your kind feedback is very much appreciated and will be shared with her.
Efficient and friendly.
As usual, Wesley provided a friendly and efficient service.
Thank you.
Frank
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review, Frank. We’re delighted to hear that Wesley once again provided friendly and efficient service. Your continued support and kind feedback are very much appreciated.
Helpful and polite staff
18 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team helpful and polite—we really appreciate your kind comments.
Efficient company to source products
Great help in organizing the products I needed to go with my mortgage. Dennis was super helpful and efficient
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was so helpful and efficient in organising the right products alongside your mortgage. We really appreciate your kind comments.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you continue to receive a very professional service—we really appreciate your ongoing support.
Theodore was very helpful and went…
Theodore was very helpful and went through everything clearly with me as a first time buyer who didn’t know much about what we needed
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Theodore was so helpful and took the time to clearly explain everything, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Fast professional and friendly service
Fast, professional and friendly service. Top work from Jamie and his colleague!
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received fast, professional, and friendly service. We’ll be sure to pass on your kind comments to Jamie and his colleague!
I found James to be very knowledgeable…
I found James to be very knowledgeable and most helpful ,he explained everything in great detail and his manner/customer customer services were perfect.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear James was knowledgeable, helpful, and took the time to explain everything in detail. It’s great to know his customer service made such a positive impression—we’ll be sure to pass on your comments.
Great experience in renewing my house…
Great experience in renewing my house insurance-very thorough and professional
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you had such a thorough and professional experience when renewing your home insurance. We really appreciate your kind comments.
First2Protect
I had the pleasure of dealing with Aaron Maguire at First2Protect today and was extremely impressed with the service I received. Aaron was professional, knowledgeable and very easy to deal with. He took the time to explain everything clearly, answered all of my questions patiently and made the whole process straightforward and stress-free. Nothing was too much trouble, and I felt that he genuinely wanted to find the best solution for my needs.
Excellent customer service is becoming increasingly rare, so it was refreshing to speak to someone who was both efficient and personable. Aaron is a real credit to First2Protect, and I would not hesitate to recommend him and the company to others.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Aaron provided such professional, knowledgeable, and personable service. It’s great to know he made the process clear and stress-free while taking the time to find the best solution for you.
We really appreciate your recommendation and will be sure to pass on your kind words—he’ll be proud to hear them.
Fast and friendly
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service fast and friendly. We really appreciate your kind comments.
Oscar was very helpful and lovely to…
Oscar was very helpful and lovely to talk to. Thanks a bunch!
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was so helpful and a pleasure to speak with. We’ll be sure to pass on your kind comments.
I spoke with James today and found him…
I spoke with James today and found him to be very friendly, kind, and professional. He explained everything clearly, took the time to go through the details, and provided helpful advice on the best options available. His knowledge and passion for his work were evident throughout our conversation. I greatly appreciated his support and would highly recommend his services.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear James provided such friendly, professional, and knowledgeable support. It’s great to know he took the time to explain everything clearly and helped you explore the best options.
We really appreciate your recommendation and will be sure to pass on your kind comments—he’ll be pleased to hear them.
Super service
My advisor, Jodie, was fantastic. Very knowledgeable and patient. I hate this kind of admin stuff, but Jodie took all of the stress out of it, and I actually had a laugh with her. I would not hesitate to recommend this service. Jodie has taken care of everything.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Jodie made the process stress-free and even enjoyable. It’s great to know she took care of everything for you—your recommendation means a lot to us.
Helpful with no drama
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service helpful and straightforward.
Excellent Customer Service
Excellent Customer Service. Straight forward explanation with regards to renewal of house insurance, which was then set up promptly and efficiently.
Many thanks James.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent customer service and that James made the renewal process clear, straightforward, and efficient. We’ll be sure to pass on your thanks.
Happy customer
I am very happy with my call today, Wesley was very professional and patient with me, he resolved all my queries.
19 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley was professional, patient, and able to resolve all your queries. We really appreciate your kind comments.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.