First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Auf keinen Fall zu empfehlen! Kundenbetreuung existiert nur auf Papier. Wochenlang wurden meine Zahlungen nicht korrekt bearbeitet, erhebliche Kosten und Stress gehabt. Habe täglich versucht jemanden... Ver mais
Anscheinend kommt es hier häufiger vor, dass bei zweiten bzw. dritten Abbuchungen der falsche Verwendungszweck eingetragen oder auch mal der komplett falsche Händler im Verwendungszweck steht. Nachd... Ver mais
Charlotte was absolutely incredible. We’ve just started running our first business and she was so helpful and patient with us. She explained everything in a simple and understandable way and made the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Informações de contato
Reino Unido
- www.fiserv.com
2,0
Ruim
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am currently using their card machine…
I am currently using their card machine in my salon, super quick and easy to use! Julie was amazing at going over the details customer service was excellent. Highly recommend
19 de julho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Gemma,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Neil provided an amazing service
Neil provided an amazing service. Once again simplifying the processes. Totally 5 star and highly recommend
29 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Susan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Neil.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great experience with Jamie
Great experience with Jamie
Great experience with Jamie! He knows he’s stuff! no pressure and he explained the process very clearly. Highly recommend.
5 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Ryan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jamie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Exceptional service from David
Exceptional service from David. I arranged a visit to see if I could save on my card charges. David went through all the information explaining everything in detail, he worked out he could save me 50% on average on my bills. I was very happy with everything and signed up. David arranged to come back in person himself to set up the new machine with me and my staff. This was extremely helpful, and a huge benefit. Great service
28 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Shelly,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto David.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great experience all round with Jamie
Great experience all round with Jamie! He really knows he’s stuff! There was no pressure and he explained the process very clearly. Highly recommend.
14 de abril de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Craig,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jamie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Had a terrible experience I would never…
Had a terrible experience I would never recommend to anyone use it they never solve my problems since I complain many times all they do just ignore
16 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Sanjeev,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
This has been escalated to the relevant department who will be in contact as soon as possible.
The Clover UK Team
I have to that steve is absolutely…
I have to that steve is absolutely brilliant, he is so helpful and helpd me with any tech issues immediately. If i could give more stars then I would happily.
Kelly
12 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Kelly,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Steve.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Good customer service
I would like to thank Adam Clayton for assisting us in getting the card machine and providing answer to our queries. Adam was very helpful. I am happy with the service.
12 de maio de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Deepak,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Cheap rates great machine and the rep…
Cheap rates great machine and the rep made joining up so easy
1 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Corey Gibbs,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Robbie was fantastic
Robbie was fantastic, clear concise and timely!
8 de abril de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Sam
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Robbie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Excellent service…
Excellent service from initial enquiry right up to over a year into the contract Julie is always there to help if there are any problems.
6 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Dave,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Resposta da Fiserv in EMEA
Hello Church Rd Garage,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Ask to close my account many times but…
Ask to close my account many times but nothing works , always some different number for different department and then telling me cant find my account ! still charging me even i do not use their service anymore !! avoid , cant get rid of them , don't fall for a trap !
5 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Tomas,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
Very efficient customer service
Very efficient customer service Julie was very friendly professional and sorted my enquiry in a prompt manner
1 de junho de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Mohamed,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Good communication
Good communication, very helpful in all areas.
One point to make easy to get hold of if there was a problem.
31 de maio de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Susan,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Very helpful
Very helpful, smooth process and fairly speedy. Great machines, very happy
18 de maio de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Nicola,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Ripping us off
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - they continue to charge us for something we dont want and something thats bad for the environment. They have a big focus on long contracts (24 months, longer than their competitors). I suspect this is deliberate given how terrible their customer support is. I wish we had just used Stripe
25 de maio de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi D Collins,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
Maria is absolutely amazing
Maria is absolutely amazing. She dealt with our changeover from another company seamlessly and has gone above and beyond every step of the way. After having a nightmare experience previously I can’t recommend Maria and this company highly enough!
19 de maio de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Lesley,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Mr Parker
Mr Parker, was patient and thorough in his dealings with me.
9 de abril de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Gerard,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mr Parker.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
AVOID SHOCKING CUSTOMER SERVICE
AVOID Applied for a card machine and whilst making the application they were very attentive. We were turned down BUT no one let us know this, no reason given despite me asking!! Shocking customer service but OK while they think they've got the sale AVOID 😡
11 de maio de 2023
Resposta da Fiserv in EMEA
Hi Debbie,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover EU Team
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