Flagship Group Avaliações 

612
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

James W, fitted out our bathroom in record time, 2 days working non stop to get it done for us. And what a lovely guy, polite, clean and tidy, happy, and appreciates the local visiting cat ( always a... Ver mais

Avaliado com 5 de um total de 5 estrelas

The tree team were very kind and easy to chat to if questions needed asking, their work was quick and precise regardless of the freezing weather and rainy skys. They worked efficiently as a team and w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This review is for Stuart who fitted the kitchen and Tim and Jamie the electricians. Stuart was brilliant ! Very professional, Did a great job with good communication at all times. Tim and Jamie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hedge removal and cutting at no 20 we are no 21 private house paul shay stef and glyn arb team were very professional and made sure nothing came onto our carport or sheds nor any damage to our fence c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

612 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(612)

160 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Had new kitchen fitted all staff were…

Had new kitchen fitted all staff were very and swept up before leaving each day. Very professional got a beautiful new kitchen, thanks to all staff and Ian Fleury for the suggestion while fitting units excellent job by all staff👍

17 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Melanie,
Thank you for taking the time to leave a review.
We are pleased to hear how the team did a high quality job, and how you are pleased with the work they have carried out.
We will be sure to pass on your kind words.
Kind regards,
Matt

Avaliado com 5 de um total de 5 estrelas

What a fantastic job by nic and Louis…

What a fantastic job by nic and Louis very clean at the end of the day. Would say you are very lucky to have such good work man. Not one problem. Would recommend them .thanks. kitchen spotless.

31 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Heather,
Thank you for taking the time to leave a review.
It's great to hear how Nic and Louis worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Matt

Avaliado com 5 de um total de 5 estrelas

Tayla was great explained everything…

Tayla was great explained everything that was happening in detail kept an eye on the progress and chased it up to make sure it was sorted. Great work done and all clean and tidy. Lovely happy friendly person that done a great job. Thank you very much.

30 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Tayla,
Thank you for your feedback.
We're delighted to hear that Tayla kept you informed throughout, proactively followed up on progress, and delivered such a positive experience.
We'll be sure to pass on your kind words about her friendly approach, professionalism, and attention to detail.
Thank you for choosing us, and we're pleased we could help.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

James w

Just had a new bathroom fitted by James W what a lovely friendly hardworking lad he was. Great communication from him and having to work in this heat I take my hat off to him

29 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Laura,
Thank you for your feedback.
We’re delighted to hear how pleased you are with your new bathroom.
It’s wonderful to know that James' hard work and communication made such a positive impact.
We’ll be sure to pass on your kind words and 5-star feedback to him.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Mark came to realine my front and back…

Mark came to realine my front and back doors. He greeted me with and smile and asked how I was today.
He did a very good job and was friendly and professional.

20 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Rita,
Thank you for taking the time to leave a review.
It's great to hear how friendly and professional Mark was in completing the work. We will be sure to pass on your feedback.
Kind regards,
Matt

Avaliado com 5 de um total de 5 estrelas

Mark was amazing he replaced our shower…

Mark was amazing he replaced our shower door after having constant problems with the seal being replaced

24 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Jordan,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a positive way. We will be sure to pass on your great feedback.
Kind regards,
Matt

Avaliado com 5 de um total de 5 estrelas

Mark is a great asset to the flagship…

Mark is a great asset to the flagship team. Polite and got the jobs done quickly with no hassle.

23 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Kate,
Thank you for the kind feedback.
We're pleased to hear how Mark worked politely and delivered work quickly and smoothly.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Charlie was amazing he was the one that…

Charlie was amazing he was the one that fitted my bathroom he had hi spirits all the time even tho he has myself going tho hospital treatment and my 2 children and 2 dogs

20 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Ashly,
Thank you for taking the time to leave a review.
It's great to hear how Charlie worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Avaliado com 3 de um total de 5 estrelas

I would like to move

well I would like to move but they are not very helpful helping me to do so, live in a three bed house and want to move to a smaller house from Norfolk to Suffolk as I have family member lives in stowmarket area! Plus the house I rent got burgled few years ago and I don't feel safe in the house and discovered that the house has asbestinos in the house and now have to wait for that to be removed. I don't want to be around that when they remove it due to the dust and my heath condition. Don't like talking about his on here but think Flagship group not the best in helping their customers.

7 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi J G,
Thank you for your feedback.
We're sorry to hear about the concerns you've raised regarding your move, feeling safe in your home, and the upcoming asbestos removal works.
We understand how important it is to be close to family and to feel supported during difficult circumstances.
Please contact us directly so we can review your situation and discuss any support or housing options available to you.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Had a problem with our back door

Had a problem with our back door, someone came out same evening and had a look, couldn’t fix it . Appointment booked straight away only had to wait a few days, then a very nice chap called Mark looked at, we didn’t need a new door at all just a new locking mechanism, all done quickly and efficiently by Mark.

21 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Anne,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a quick and efficient way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Avaliado com 3 de um total de 5 estrelas

Overall experience Vs individuals make reviewing hard

This review is really challenging, if it were individualized id give Owen 5 stars but my experience with flagship has been inconsistent, bad and good. At times the repairmen are half hearted and repair half the job that's good enough to tide the client over for a day or so until the repair needs to happen again. But the issue is times are am or pm, so we need to take days off for the repairs that get half done then rebook. Mould is a nightmare to get resolved.

16 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Kirsty,
Thank you for your honest feedback.
We're pleased Owen made such a positive impression, but we're sorry your overall experience has been inconsistent.
We understand how frustrating repeat repairs, broad appointment windows, and delays resolving mould can be, especially when time off work is required.
Your comments have been shared with the team, and we appreciate you taking the time to help us improve our service.
Kind regards,
Sophie

Avaliado com 1 de um total de 5 estrelas

Flagship should be disgusted by there…

Flagship should be disgusted by there drivers parking illigally on bessemer road norwich. No parking after 8am but 13 van were parked in no parking and 3 were on a blind corner with buses and lorries struggling to get round the corner(an accident waiting to happen. Pease think about others using bessemer road!!😡

16 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Rachel,
We're sorry to hear about your concerns.
Parking and road safety are extremely important to us. We have raised this with the relevant team to investigate the matter further. Thank you for bringing this to our attention.
Kind regards,
Sophie

Avaliado com 1 de um total de 5 estrelas

Very disappointed by the behaviour of…

Very disappointed by the behaviour of one of your drivers. A little patience and respect on the road costs nothing, but reckless driving could cost someone their life.

Update to company reply: "We take this very seriously"... just not seriously enough to reply to my email.

16 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Lewis,
Thank you for bringing this to our attention, we are sorry to hear about your experience.
We take reports of unsafe driving very seriously and have requested further information so we can investigate the matter thoroughly.
We appreciate you taking the time to share your concerns and look forward to learning more.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Flagship fitted a new kitchen in my…

Flagship fitted a new kitchen in my property. Their carpenter John’s work ethic was second to none. He worked so hard during heatwave from 8 am-5pm daily. He made sure he cleaned up at end of each day. His work was wonderful the quality of John’s work is excellent I now have a new kitchen to be proud off thanks to John’s hard work.

22 de junho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Mrs Brown,
Thank you for taking the time to leave a review.
We are pleased to hear how John did a high quality job, and how you are pleased with the work he has carried out.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Bathroom and toilet upgrade.

If flagship had more people like Dan Chamberlain doing there repairs and bathroom renovations we would all have lovely homes . He was a very polite man and he did such a efficient & great job on my bathroom & toilet upgrade. Took pride in his work and went above & beyond in his work to turn a very old bathroom and toilet into a modern day bathroom and toilet . No rush job like others I have had in my home previously. 5 stars 🌟 for Dan

6 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Debbie,
Thank you for your fantastic feedback.
We’re delighted to hear how pleased you are with your new bathroom and toilet.
It’s wonderful to know that Dan's professionalism, attention to detail, and dedication made such a positive difference.
We’ll be sure to pass on your kind words and 5-star praise to him. Thank you for taking the time to share your experience!
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Bathroom

Charlie is amazing. He fitted my bathroom and done an amazing job. He was very helpful, polite and always happy. He tells you exactly what he is going to do and happy to answer any questions. I would highly recommend Charlie to anyone

10 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Amanda,
Thank you for taking the time to leave a review.
It's great to hear how Charlie worked in a polite and positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Avaliado com 1 de um total de 5 estrelas

Incompetent lack of care. Friends to cowboys.

I'm a private tenant in a property sadly managed by Flagship. They constantly interfere even though the property is not rented through them. They've hired third party cowboys who have drilled holes through walls, damaged sofas and personal possessions. TOday they woke me drilling more holes on the external electrcit box - the clown put a metal frame in which meant the fuse box was blocked and wouldn't open - and at the same time tripped the boiler. Had to go outside the property and berate the idiot and show him that his intelligent work meant the fuse box couldn't be accessed. Who hires anyone that stupid? Flagship is dreadful and doesn't seem to care about shoddywork or upsetting tenants. They seem to be infesting more areas like Japanese Knotwood. I wish local authorities would ban them. Not had any positive experiences from them and just wish they would go away and leave me to enjoy my private property in peace.

15 de maio de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience disruption, property damage, and concerns about the quality of work carried out.
We'd like the opportunity to investigate these issues further.
Please contact us directly with your details so we can review what happened and respond appropriately.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Having a new kitchen fitted by flagship…

Having a new kitchen fitted by flagship was made pleasurable by the 3 men we had fitting it..They were polite, went above & beyond, worked so hard in very high temperatures. They got the job done to perfection. We couldn’t of asked for a better team..Matthew, Rory & Brian were exceptional.
They kept us informed on what they were doing & did everything with pride..Kept everything tidy as they went along. Fitted a whole new kitchen in 4 days, that is good going..highly highly recommend these 3 guys

22 de junho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Michaela,
Thank you for taking the time to leave a review.
We are pleased to hear how Matthew, Rory and Brian did an efficient job to a high standard, and how you are pleased with the work carried out.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Mark and mandy

All be it that flagship are generally rubbish and had constant issues and disappointments with various things over past 5 years, today i had mandy and mark here re-doing my uneven sunken bathroom floor, window cill and toilet box top and i must say they were bloody amazing! They need a pay rise! They were here from 8.30 til 6.30! Hardly stopped bless them! It was stupidly hot and they just cracked on and ensured my bathroom was all done in 1 day! Seriously good workers! Very nice, talkative, helpful, kind (im disabled and mandy even went to shop up road on her break and got me some milk, with her own money i might add, as my online shop wasnt due til next day and i wanted to make them a cuppa or 2!) I cant thank her enough for that. She didnt have to and i didnt ask she just went and got some! I am so very greatful for that! Such lovely people and bloody hard workers! Both of them! Highly highly recommend both these guys! And i hope if i need any more works that they will be the ones to do it! Took time and care to make sure it was all perfect for me! Cleared up after themselves too! I honestly cant speak highly enough about them and i would like to thank both mandy and mark so very very much! I was gutted as i wanted to give them a tenna each so they could at least go get a drink to relax this evening after working so damn hard in this heat but they werent allowed to take it! They bloody deserved it really after today! Such lovely people too personally! And they put up with my woof and gave him fusses (which he lapped up!). I do hope their managers read this and praise them thoroughly! Need more people like these guys! Bloody brilliant the pair of them! And so quiet and professional too! Didnt even know you were there! Thank you mandy and mark for doing such a great job, taking such pride in your work, for being personable and friendly and for helping me when you didnt have too! Such good kind workers! Im very very happy with what they done for me today! Amazing! Thanks guys! Hope to see you in the future! All the best! Jo num 4 skylark close great ellingham.

7 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Jo,
Thank you for taking the time to share your feedback. We are delighted to hear how pleased you are with the work Mandy and Mark carried out at your home.
It's wonderful to know that they went above and beyond to ensure the work was completed to a high standard, while also providing thoughtful and considerate customer service. Your kind words about their professionalism, hard work, attention to detail, and willingness to help have been shared with their management team and will mean a great deal to them both.
We're especially pleased that they made such a positive difference to your experience.
Thank you again for your feedback and recommendation.
Kind regards,
Sophie

Avaliado com 5 de um total de 5 estrelas

Owen was fantastic!

Owen was fantastic!
He soon solved the problem, was very nice and polite and worked hard to get the problem fixed.
Thank you very much, Sarah.

5 de julho de 2026
Avaliação não solicitada
logotipo da Flagship Group

Resposta da Flagship Group

Hi Sarah,
Thank you for your review.
It's great to hear how Owen worked to get the problem fixed for you. We are pleased that he was polite and fantastic whilst at your home, and we will pass on the feedback to him.
Kind regards,
Sophie

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