FNX Bathrooms Avaliações 

I bought a Scudo tap.
It came missing a part so I contacted fnx bathrooms.
I spoke with Jo and she was great.
She contacted Scudo and called me back to update me after she chased the missing part.
I was upset with Scudo because they didn't pack the item correctly which left me without my new tap for approximately a week.
I then received my missing part for the tap.
Now it's working the tap is fantastic.
I expressed my concern and I was later contacted by James.
He did all he could to resolve the issue.
He was professional, polite and extremely helpful.

I would definitely recommend FNX bathrooms.

10969 order.got lost . company sending out a another one cheers Gerald well done 👍✅

Terrible experience of this company. Firstly, I paid for next day delivery and the items were not sent/delivered in time. Then once they did arrive, my plumber installed the set which was a bathroom basin tap & bath mixer tap. Once installed the plumber found that the hot tap on the bath mixer was leaking. Videos and pictures sent to show the fault. Email communication was poor and after a few weeks stopped. They now want me to return the tap which I will have to pay the plumber to come and take off the bath. Then the company will inspect the item and decide if they MIGHT provide a refund or MIGHT provide a replacement but they make no guarantee of either. I’m now in communication with the bank to request a charge back for the faulty items.

24/7/24 - following the reply from FNX: please get your timeline correct before making out a customer is behaving inappropriately- I have all the emails which of course have dates and times. Unfortunately, the company only looked to resolve the situation after this review was left. A new tap was received on 5/7/24 and my last email to the company was on 8/7/24 which has not been replied to.

Once again, customer is at fault, customer has misunderstood and customer has the timeline of events wrong, company trying to discredit the integrity of the customer. I will not communicate with this company any further.

I have ordered loads of times from them and theyre very good, fast and good quality. This time i ordered one part and the part had one fault in it i called them and they said they will send me another one straight away without asking for anything

Had an issue with a faulty product, contacted FNX bathrooms by phone and spoke with a lovely gentleman called Dean, the service was outstanding, he made sure the issue was resolved and even contacted me back by phone to make me aware a replacement was on the way so I could rearrange a plumber to fit, thank you again Dean, customer service was outstanding. Highly recommend

There was an issue with the towel radiator, but it was resolved very quickly by FNX Bathroom. James communicated to get things right. In my view, this is an excellent example of customer services and communication with FNX Bathroom. They are not just here for business, but they commit to the customers with wealth of experience in bathroom. In my view, James has met all my criteria given to him including my budget. I will recommend FNX Bathroom to anyone to purchase good quality products and I will keep you on my database for future. Many thanks James.

Update: As requested in below comment from James I emailed him on the 15th of June, he did not respond to this email either.

Ordered a number of bathroom components from FNX through B&Q, specifically black coated sink & bath taps, drains for both, shower. After fitment and in use, the black coating started pealing off. Contacted FNX over 3 months ago now, only this week finally receiving the instructions that it turns out didn’t come with the product that says you can’t use cleaning products, on a bath drain! As I kept the original instructions, I offered to send them the copy I received only to be told I should have read online or know that you can’t use cleaning products on the coated products, weirdly not an issue with the replacements I ordered from another manufacturer!

Fantastic company, I've purchased several bathroom suites from them for various development projects. They consistently provide excellent customer service and high-quality products.

Found what I was looking for, and very easy to order. Just hope it fits when arrives here

Quick and easy and clear- found the product I needed at a competitive price

Slow service and when finally delivered the product was not as advertised. Follow up call resolved the issue, full refund accepted

Mr Morris did call me which is excellent news and has issued a refund, so I am glad to say that this company does make contact with customers if you have problem and resolve it expeditiously.

Shower Head Kit
My purchase of a shower head kit was £20 cheaper than elsewhere and delivery was overnight First class company and highly recommend them for your bathroom purchases. Excellent!

Good choice, good prices, prompt delivery

A hassle free order and a great product once arrived.

Emailed customer service who said they will issue a refund which would take up to 48hrs but almost a week later & still no refund, don’t recommend this company

did not received item. no answer to my mesages. newer buy again. wasting time

Great!
Was looking at a product on B&Qs website, realised it was sold via a FNX Bathrooms so just went direct to them. Quick service from them. Spoke with a friendly person who quickly resolved an issue with my order (100% my fault as ordered the wrong item).
100% recommend! Superior service!
I’m not a review-writing type person…that’s how great this company is!

My original review was really bad but once the boss Jamie saw it he made contact and gave me an immediate refund and couldn’t have been nicer, he was polite and understanding. I reordered through b & q not realising it would still come from FNX bathrooms again but this time it was a different kettle of fish they arrived within 5 days and were well packed and once Jamie knew they had been reordered he kept an eye on my order and kept me informed all of the way. Thank you so much Jamie.

Towel radiators and valves, very quick delivery and just what I needed - great