I can't rate Freeola (and the support team) highly enough. I reached out for advice to check I needed the equipment I was going to order and that it was possible for me to port my old number (as my h... Ver mais
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Veja o que dizem as avaliações
Great company! I've been a customer for several years. Always polite, approachable and very helpful. Special mention for the quality and speed of technical support. A breath of fresh air after the e... Ver mais
Well, here we are in December, 6 months since my last review. Email Pro service has now been down again today for almost 10 hours due to a service/cable provider not having any or enough redundancy in... Ver mais
A empresa respondeu
Used to be reliable but for a paid for email service, two long outages in the last month is not acceptable. Status updates are laughably vague, how long it will take for “3rd party provider” to arrive... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).
Informações de contato
Reino Unido
- 01376 55 60 60
- www.freeola.com
4,1
Muito Bom
374 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding Customer Service and an Overall Excellent Company
I can't rate Freeola (and the support team) highly enough. I reached out for advice to check I needed the equipment I was going to order and that it was possible for me to port my old number (as my husband had cancelled our old service without requesting to port our number!). This is the first time switching over to an internet phone line and I wasn't sure what the process was and what I needed to do/order/request. Within minutes of raising a support ticket, I received a confirmation email with a time frame however within 80 mins I had a reply (from a real person!) with advice that helped me and resolved the issue. This has been my experience every time I have raised a ticket. After the first support ticket I raised, I knew I had made the right choice going with Freeola. It has been a very long time since I have been so impressed with the customer service of a company.
20 de maio de 2026
Avaliação não solicitada
Great company
Great company! I've been a customer for several years. Always polite, approachable and very helpful.
Special mention for the quality and speed of technical support. A breath of fresh air after the endless hassle of dealing with bigger companies.
17 de junho de 2026
Avaliação não solicitada
As always excellent service and good…
As always excellent service and good value for money. I recently had an issue. The quick reply was helpful - and it's not the first time. Well done.
25 de março de 2026
Avaliação não solicitada
A grateful customer of FREEOLA for more than 25 yers
I've been a customer of FREEOLA for more than 25 years, and I only have words of gratitude for their Team of Support.
Whichever problem I had, they always were there to help, being highly professional, efficient, quickly responding to my enquiries.
FREEOLA has been providing solutions to all my needs, such as Hosting, Domain Renewing, Technical support.
Thank you, FREEOLA for your service!
Maria Llanos
11 de março de 2026
Avaliação não solicitada
Our company purchased two domains
Our company purchased two domains. Freeola & Get Dotted took our money, but after purchase, the domains were not added to our account. Worse, they were still available on the open market. We were forced to pay twice and with another provider in order to secure the domain freeola & get dotted failed to register. Despite repeated attempts to get a refund, they have failed to respond. The support and service is the worst I have experienced in 15+ years of dealing with multiple domain providers. I would never recommend this service to anyone.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Nitesh Patel
Thank you very much for your feedback. We sincerely apologise for your poor experience when you placed your order on Saturday morning. Although we notified you within about 30 minutes of an issue with our system preventing registration, we should have followed through with a further update before Support closed at 2pm on Saturday. The system was restored at 2:30pm on the same day by which time you had registered the domains elsewhere. Your order was refunded soon after Support re-opened at 9am on Sunday. Of course the fundamental issue was the temporary failure of our registration system, which crossed a firm red line with us. I can assure you that a solution to prevent any repeat of this issue will be given top priority. You will of course be welcome to transfer the domains into Freeola & GetDotted and I am confident that we can restore your faith in us if you choose to do so.
User experience and support not great
I tried to renew, but integration with their sister company failed. I sent emails without any answers. Then i asked to cancel after 2days i was charged for renewal. The customer support was rude, and i was refused to obtain refund and cancel yearly subscription. Support was going in circles without effective solution. Very old fashioned ways of doing business.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Freeola & GetDotted
You tried to renew, which was successful, through our auto-renew system. Once payment is processed the domain name is immediately renewed with the Registry and the renewal cannot be undone. There is a commitment to pay for it. If we could cancel we would cancel but there is no means available to us.
Auto renewals can be switched off in MyFreeola at any time prior to the payment date.
Freeola and GetDotted can be contacted by phone, chat or ticket via the page at https://freeola.com/support.
Unfortunately we cannot be contacted by replying to our alerts or reminders which are marked "Please do not reply directly to this email as it was sent from an automated system."
I appreciate that you said that you did not mean to renew your domain but this could not be undone.
We are very sorry that you were not satisfied with our response to this matter, and I can assure you that our staff always strive to provide excellent customer service, but in this case our staff had to refuse your request for a refund.
Quick and friendly!
Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had to move to a different service and the VoIP service provided by Freeola was incredible! Plus, a few years ago my parents properly PROPERLY locked themselves out of their email account - I remember thinking this'll take ages or won't happen at all - a fairly quick call and we were back in! Totally recommend, thank you! (And any managers looking at this, please do look at my name and the call logs - you'll see what I mean 🙂 )
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Freeola & GetDotted
Thank you very much indeed Debbie
Outstanding Level of Service
I was amazed when I got a call from Nicholas at Freeola asking why I had bought a VOIP connection device without having a VOIP connection. I told him I believed I had signed up for one but he told me I had not. Nicholas then spent over half an hour talking me through the process and getting me signed up. Unfailingy polite and helpful. Outstanding.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Freeola & GetDotted
Thank you very much indeed John
After very many years with freeola this…
After very many years with freeola this latest 28hour outage was one too many. Lot of problems transfering to a new ISP but freeola has become unreliable and took far too long to resolve their services
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Danny. Thank you for your feedback.
We agree that outages are not acceptable and we can only apologise for the time it took to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing. It has taken a surprising amount to time and unfortunately it is not QUITE live yet. But the infrastructure is now in place. We are really sorry and we hope you will bear with us. We will swiftly bring the Freeola services back to full reliability, to be fully robust for the long term. Those signed up for the Freeola bulletin will receive the "We are Robust" announcement very early in January.
Resposta da Freeola & GetDotted
Dear Alan
Thank you for your feedback. We are dedicated to keeping prices to a minimum and we are much better value now than we were 10 years ago. But of course we are affected by inflation and other cost increases including taxation. I am not sure that you will find a cost-effective service (or any service) that offers meaningful compensation as the cost of providing that would (like all costs to all companies) have to be born by the customers. We in turn do not receive any meaningful outage compensation if any at all. Our focus at this time is to ensure that EVERY gap is plugged to make Freeola fully robust from now on. That's taken a lot of work but we are very nearly there.
Server frequently down- no emails again
Like others, I am yet again experiencing email outage for days. This happens every year and more than once a year. Sorry, but I’ll be prioritising leaving freeloa. This is one time too many. Busiest time of year. Missing valuable repeat customers orders. If I am unreliable, my customers just go elsewhere. I have to do the same with freeola.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Andrew.
Thank you for your feedback. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us. We will swiftly bring the services back to full reliability, to be fully robust for the long term. Updates are posted under Network Status at https://freeola.com/support
Unreliable website hosting
In the space of one week one of my websites on SSD went down and then two of my websites on VIP hosting and all my email went down. Over the past year there has been multiple outages. This is costing my business money.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Simon.
Thank you for your feedback. SSD Hosting was unfortunately down a week or so ago due to a standard cPanel update which broke cPanel. Websites were rolled back in the middle of the night to resolve it.
We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support
Constant service outages and no response 😡
I have been a customer for a very long time, but the constant service outages is beyond a joke now, I have had no email for 4 days and still not fixed, went on to the live chat and asked about it, and they just turned the live chat off, opened a ticket and no response, it’s bout time they bought some decent kit instead of the junk servers they are clearly using 😡😡
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Stewart
Thank you for your feedback. Your email should have been working fine four days ago, but we have been down for a day and half at the time of writing. I can assure you that our servers and equipment are top notch and this is a communications issue. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support
Terrible...yet again
Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable provider. Current outage is now almost 24 hours long, and with no clarity on when services will be back on line. This is costing our business massively...the week before christmas! Causing untold harm and business interruption, just not good enough.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Christopher.
Thank you for your review. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support
Lengthy email outages very frustrating
Long time customer of Freeola, and I love what they offer. However, these email service outages that last a long time - I really, really want Freeola to say to us that they agree it isn't anywhere near acceptable and that they're going to actually do something about it this time.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Charles
Thank you for your review. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability.
Updates are posted under Network Status at https://freeola.com/support
Freeola Outage Second time in a year we have lost our…
Second time in a year we have lost our emails. But this time our busiest week of the years - no orders in or replies out. 22 hours now and counting! Little feedback, watching but engineer on his way doesn't help.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Dylan
Thank you for your review. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support but these are limited to the information that we received from our supplier.
Website down and no email for the last 30 hours...again!
Freeola went down a couple of times a few months ago, and I lost email and our website. This time, they have been down for almost 31 hours and counting, and I've again had no email or website in the run-up to Christmas. Freeola blame third parties and is unable to give any accurate indication when systems will be back up - at 4.30 pm yesterday, they estimated 5.30 pm. It's been over 24 hours now, and it's still not up.
I've worked very hard to get good SEO ratings, but having an unreliable host isn't helpful to keeping those ratings, as people will just bounce back to Google. That counts against you in the world of SEO and Google rankings.
They said after the last outage, they would make their systems more resilient - if this is more resilient, I hate to think what would be happening if they hadn't!
Last time, they said, in various comments below, "Prompted by the first instance, we are now in the process of installing more diverse routing resilience so that any similar future incident should only affect us for a few minutes." What happened to a few minutes - now 30 hours and still no website or email. Just what you need the week before Christmas.
I suggest looking elsewhere for hosting and emails if you want a reliable service. I moved my broadband elsewhere a while ago, and I'm glad I did.
Response to reply:
I struggle to understand why, when you have had 6 months to build in extra resiliency, it is not yet completed. I know where your updates are, but they basically do not really add anything. You online chat on the website has been 'offline' today. Your 4.30 pm update yesterday said you'd be back up at 5.30 pm - 24 hours later, website and email still not working. Are you and your suppliers going to compensate everyone for lost sales and orders?
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Andrew.
Thank you for your Feedback which we take very seriously. Not all services are down and certainly this is not affecting our Broadband. However, we agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support
In response to your update, now that this fault is resolved, firstly let me assure you that it has taken significantly longer than expected to replace the resilience and we have done our best to achieve this as quickly as possible. On your second point all that we can do is pass on the information we receive from our suppliers when issues are outside our control and we always try to pass on any information we have.
Used to be reliable and have used for…
Was reliable and have used for years. They have been saying they are going to look at a resilient solution but again today the have been out since morning and nobody has got any emails.
A paid for service that I can get with another provider who understand how to implement solutions with resilience in mind.
It will take me a while but this year has been a bit of a failure and when you rely on emails this is not the service provider to use.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Paul
Thank you for your review. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support but these are limited to the information that we received from our supplier.
A further serious email outage today
Well, here we are in December, 6 months since my last review. Email Pro service has now been down again today for almost 10 hours due to a service/cable provider not having any or enough redundancy in their systems. This just isn't acceptable for delivering email. I look forward to feedback from Freeola to a commitment to provide a much higher level of protection from significant outages.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear David
Thank you for your review. We agree that outages are not acceptable and we can only apologise for the time it takes to restore services affected by this communications issue. We always press as hard as possible to have supplier issues immediately resolved. Over past months we have been working to install extra resilience via a completely separate network and routing, but unfortunately it is not quite live yet. We are really sorry and we hope you will bear with us as we aim to bring the services back to full reliability. Updates are posted under Network Status at https://freeola.com/support but these are limited to the information that we received from our supplier.
TitleMisleading advertising for the “free” One Page hosting
I signed up for Freeola’s “One Page” hosting expecting to upload a simple one-page HTML website. The offer strongly implies that you can host a one-page site for free, but this is not true.
Only after completing the setup did I learn that the service works exclusively with their own RQS website builder. You cannot upload your own one-page site unless you pay for a separate SSD hosting plan. This is a crucial limitation that is not clearly disclosed before signing up.
This omission makes the offer misleading, wastes the customer’s time, and creates a frustrating experience.
Companies should be transparent and upfront about restrictions, especially when promoting “free” services. Based on my experience, I cannot recommend Freeola to anyone expecting honesty and clarity.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Freeola & GetDotted
Dear Marcelo
We are sorry to hear of your concerns. Freeola & GetDotted offer long single page websites free with every domain and to facilitate these we provide our RQS site builder tool, which is also totally free of charge.
We have a lot to explain when selling domains but we try to make the offer clear on our domains availability page with strongly underlined links and a large image of RQS near the top of the page.
Clicking on the free one page website link takes you to a whole page of explanation at https://getdotted.com/domain-with-free-website/.
We appreciate of course that it is possible to go through the process without being aware, but it is not in our interest for this to happen and we certainly would not intentionally mislead anybody. With this in mind we will be follow up on your feedback by going over the whole process, and we will make some changes to try to provide more clarity.
If we have used the phrase "one page hosting" then we will be happy to change that too.
Thank you for your comments and we hope that you will stick with Freeola and GetDotted.
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