We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver mais
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Veja o que dizem as avaliações
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
A empresa respondeu
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver mais
A empresa respondeu
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Informações de contato
França
- www.frozenbrothers.com
4,7
Excelente
302 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Engineer was quick to fix the site…
Engineer was quick to fix the site issue, Within 5 minutes we were back on sale after awaiting 8 days for an engineer to attend
15 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for your feedback! We're glad our engineer was able to fix the issue quickly and get you back on sale. While we usually aim to complete the service faster, sometimes during peak seasons or due to site locations, it can take a little longer. We really appreciate your patience and are always here to help.
martin was very professional and fast…
martin was very professional and fast and knew exactly what he was talking about.
he was polite and courteous and didn't give any problems to anyone. he fixed the machine and checked it all. what a decent lad.
14 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Really appreciate you taking the time to share this. Sounds like Martin did a great job all round — quick, polite, and knew exactly what he was doing. We’re lucky to have him on the team, and glad he got everything sorted for you!
Our experience with Frozen Brothers
Our experience ordering from Frozen Brothers has been nothing short of a nightmare. We've attempted to place a large stock order four separate times, and each time it was cancelled simply because we weren’t logged into the email associated with the account. Not only was there no communication or warning about this policy, but they also held onto our funds for two weeks after each failed attempt.
Unfortunately, they appear to be the sole stockist for certain products, which seems to have led to a lack of accountability and very poor customer service. Their systems and ordering process are deeply flawed, and getting a response from anyone is next to impossible.
If you have other options, we highly recommend avoiding them. However, due to their monopoly on these items, many businesses have no choice but to deal with them. Overall, it’s been an incredibly disappointing and costly experience.
10 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We wanted to get back to you, with some updates! Thanks to insights like yours, we’ve now updated our notification process so that, moving forward, a member of our team will call you directly if this situation arises again. This way, we can ensure you’re always informed and supported.
In the meantime, if you still need assistance, please don’t hesitate to contact us at customerservices@frozenbrothers.com, quoting your reference #195280, so we can support you further. Thanks!
Paul is absolutely brilliant
Paul is absolutely brilliant, his partner engineer was delayed and he went above and beyond to ensure we were not inconvenienced in any way and the job was still completed to a high standard.
7 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for your kind words! We're delighted to hear that Paul went above and beyond to make sure everything was completed smoothly, despite the delay. Providing high-quality service without disruption is exactly what we aim for — thanks for your trust in us!
Martin came to Hollywood Bowl to fix…
Martin came to Hollywood Bowl to fix our tango ice blast. He communicated from start to finish about the issues with the machine. He was friendly and professional and I was really impressed with the service provided.
7 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for sharing your experience, Fiona! It’s great to know the visit left a strong impression — we’ll be sure to pass that on to him.
Very professional and knowledgeable
Very professional and knowledgeable.
5*
7 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for the 5 stars and for choosing us! We're glad our team could deliver the expertise and professionalism you expected.
Ash is a top notch engineer for the…
Ash is a top notch engineer for the company hes an asset to them
3 de julho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much for the kind words — we’re proud of the service we provide, and it means a lot to have your support!
Excellent communication and service
Excellent communication and service. A credit to the company
30 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for the kind words about our communication and service! We're committed to continuing to deliver the level of service you can rely on.
Friendly technician Martin
Martin is a reoccurring technician and is always very friendly, timely and knowledgable. He is always happy to explain and help prevent future problems with our machines.
27 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for the lovely feedback! We're proud to have team members like Martin who embody our commitment to friendly, knowledgeable, and proactive service. It’s great to hear he consistently provides the support and advice needed to keep your machines running smoothly. We'll be sure to share your comments with him — it means a lot to us as a company.
Quick reaction times and friendly staff
Quick reaction times and friendly staff
26 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much for your feedback! We're really glad to hear you experienced quick response times and found our team friendly. That’s exactly what we aim for!
we rang frozen brothers on Monday a…
we rang frozen brothers on Monday a technician arrived Wednesday morning. We wanted a service, which was done swiftly and now the machine looks brand new. Speaking to the technician he was more than happy to help with anything
25 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for the lovely feedback! We're so pleased we could get a technician out to you quickly and that the service met your expectations. It's great to hear the machine is looking brand new again!
Engineers waste the expensive syrup in…
Engineers waste the expensive syrup in order to fix the machine ! What a con.
18 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We're sorry to hear about your concern. Our engineers always aim to repair machines with minimal waste and in the most cost-effective way. If you'd like us to look into this specific case, please contact our customer service team at customerservices@frozenbrothers.com with your reference number we created back in May - reference #186239. We have not heard back from you yet but we're here to help and would appreciate the opportunity to resolve this for you.
Adam P was friendly and very helpful
Adam P was friendly and very helpful. He is always is when he visits :)
16 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
It's always great to hear such positive feedback — thank you! We're really glad Adam continues to provide such helpful and friendly service during his visits. We'll make sure he knows his efforts are appreciated!
A demonic company
A demonic company, ignore the fake reviews on this page. Do not get locked into one of their contracts!!!
9 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We're sorry to hear you haven’t had a positive experience. We’re proud of the service we aim to provide, and the reviews we receive reflect the genuine experiences of many of our customers. That said, we always want to do better — so if there's anything we can do to put things right, please contact our Customer Service team at customerservices@frozenbrothers.com. We’d really appreciate the chance to help.
Thank god our usual engineer came back…
Thank god our usual engineer came back to fix this machine!
The one who came out last time left my machine leaking syrup all over the floor which has cost me!
13 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your feedback, Azeem, and we're really sorry to hear about the previous experience — that’s certainly not the level of service we aim to provide. We're glad to hear your usual engineer was able to get things back on track. We were able to locate your account and will make sure to review what happened on the previous visit, to ensure it doesn’t happen again. We appreciate you bringing this to our attention.
Martin was great
Martin was great, very knowledgeable with the tango ice blast machine and all round great guy. The machine was leaking badly all week and Martin came within 48 hours after I logged the service call and fixed it. He even swept up the shop and cleaned the machine so very happy with his service.
11 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for sharing such positive feedback! We're delighted to hear that Martin was not only knowledgeable with the Tango Ice Blast machine but also went above and beyond with his service. Resolving the issue quickly and leaving the area clean really reflects the standard we aim for. We'll make sure Martin hears your kind words.
Martin is a legend
Martin is a legend! He’s fixed the issue straight away without any wastage with our tango ice blast, we are now back up and running Thankyou very much Martin 😁
10 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for the great feedback, Kelly. We're really pleased to hear that Martin was able to resolve the issue quickly and efficiently, getting your Tango Ice Blast back up and running without delay. We’ll be sure to pass on your thanks to him!
Jamie was very efficient
Jamie was very efficient, great service from him, thank you
6 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Really appreciate you taking the time to share this! We're so pleased Jamie made a great impression and delivered the level of service we aim for.
Resposta da Frozen Brothers
It's great to know you were also left with useful advice — we truly appreciate your kind words! Thanks, Jake.
Martin was amazing super helpful
Martin was amazing super helpful, very polite and very friendly! What an amazing guy to have on your engineer team!
5 de junho de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for the kind words, Natasha! We'll be sure to pass along your praise. Feedback like this truly means a lot!
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