We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
A empresa respondeu
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver mais
A empresa respondeu
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Informações de contato
França
- www.frozenbrothers.com
4,7
Excelente
302 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant good communication
Brilliant good communication
15 de abril de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks a bunch — made our day!
Resposta da Frozen Brothers
We’re glad to hear that!
Resposta da Frozen Brothers
Appreciate it! Glad we could help.
New motor fitting
Justin came in fixed new motor everything working as it should excellent service as per usual.
28 de março de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Amazing — glad it’s all sorted! Justin smashed it as usual.
He is nice person thanks Tom 😊
27 de março de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
We really appreciate your kind message about Tom — it warms our hearts.
Great job
Great job, on time, proper communication throughout
27 de março de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you — we’re really glad you had a good experience.
Great service by Mark
Great service by Mark. Always quality work.
27 de março de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much! We’re glad to hear Mark’s quality work stands out.
Resposta da Frozen Brothers
We're glad you found it helpful. Thank you for your feedback.
daniel was very helpful an nice
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you — we’re glad Daniel could help!
Daniel was very helpful
Daniel was very helpful, efficient and polite. A+ service
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much! We're really glad you had such a positive experience with Daniel.
Great service from the engineer
Great service from the engineer and very easy to book it online.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
We're really glad to hear the engineer provided great service and that booking online was easy for you.
Good friendly and informative
Good friendly and informative
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you! We're really glad you had a good experience.
Fleur is de beste van de beste
Fleur is de beste van de beste. Topper deze MOETEN jullie koesteren
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Helemaal mee eens! Fleur is echt de beste — een topper die we zeker koesteren!
Very helpful
Very helpful, cleaned all the machine and fixed the problem. Gave good tips and told us things we didnt know.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Amazing to hear! So glad the machine’s fixed and you got such great tips — awesome job!
Alles Goed en netjes uitgelegd
Alles Goed en netjes uitgelegd , toppie gedaan
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Dankjewel, heel fijn om te horen!
Excellent service by the engineer and…
Excellent service by the engineer and very friendly to
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you — we’re pleased to hear that!
John is the best one 👍👍
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
We’re delighted to hear that John made such a positive impression. He’ll be very happy to hear your kind words. 👍😊
We appreciate your feedback and are glad you had a great experience!
Technician Martin what an amazing help…
Technician Martin what an amazing help at Puttstars Peterborough on the 3/2/26. He fixed the issue quickly, had a polite conversation, gave us some tips and tricks and then signed off the job.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for sharing your experience! We’re pleased to hear that Martin provided quick, helpful, and friendly support at Puttstars Peterborough.
Clear information about service
Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.
The machine is always breaking
The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Hi Rahmat, Thank you for sharing your feedback.
We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.
To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.
We appreciate your cooperation and look forward to resolving this with you.
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