We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
A empresa respondeu
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver mais
A empresa respondeu
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Informações de contato
França
- www.frozenbrothers.com
4,7
Excelente
302 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Toller Mitarbeiter!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Vielen Dank für Ihr liebes Feedback – das freut uns wirklich sehr!
Martin is a very good reliable engineer
Martin is a very good reliable engineer
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you — your kind message truly means a lot.
Engineer now what he is doing
Engineer now what he is doing, excellent communication
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.
Really helpful and polite
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your feedback. Providing helpful and polite service is very important to us.
Resposta da Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
Resposta da Frozen Brothers
Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.
Resposta da Frozen Brothers
Thank you — we’re pleased to hear that.
quick and efficient
Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.
Rob is excellent but timescale was…
Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.
Fantastic Martin
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.
Resposta da Frozen Brothers
Thank you, glad to hear that!
Prima service
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Vielen Dank! Freut uns sehr.
Resposta da Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
Discovered problem and fixed in good…
Discovered problem and fixed in good time and manner
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for letting us know! We’re pleased the problem was spotted and resolved in good time.
great service
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much — glad you were happy with the service!
ROB from Tango visited to service our…
ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.
he was kind and well behaved
he was kind and well behaved
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Glad he made a great impression - thank you for sharing!
2 Visits Needed again
Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always does a brilliant job and fixes the issue.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your feedback. We’re sorry for the inconvenience of needing two visits and appreciate your patience. We’re glad Martin was able to resolve the issue and will review this to prevent it happening again.
Très bon service
En plus d'être une personne très sympathique, André D est très rapide et efficace.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Merci beaucoup pour ce retour !
Ravi d’apprendre qu’André D a pu vous aider avec autant d’efficacité — et toujours avec le sourire.
On lui transmet votre message, ça va lui faire plaisir !
Polite and friendly service
Polite and friendly service. Got the job done with minimum fuss, to the staff and customers.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your kind words! We’re glad our team provided polite, friendly service and got the job done smoothly. We appreciate your feedback!
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