Excellent Customer Service. The whole experience was a positive one. No pushy Sales person, just wanted us to be 100% happy with our choice. Aaron was a pleasure to advise us and gave us plenty o... Ver mais
Localização
Trocar localizaçãoUnit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Veja o que dizem as avaliações
We came into the store to consider rather than to buy. However Peter listened to what we were looking for , showed us examples that could be suitable and one in particular to which we were immediately... Ver mais
I visited Furniture Village because they carry a brand of mattress that I was interested in. That brand did not suit my budget needs. Aaron showed me other brands that were within my budget and would... Ver mais
The Sales Consultant Azzdean at Cambridge store came over to us while we were looking at sofas and explained the various options regarding fabrics and styles. He then left us to allow us to look aroun... Ver mais
Detalhes da empresa
Informações de contato
Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Reino Unido
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from Peter at Cambridge
Peter was great on explaining the options on several of the table and chair options. Very knowledgeable and friendly. Shop layout was great also. Able to sit and try out the various chair options. Quick ordering experience and at our own pace on deciding. Great experience
I had a great experience when buying my…
I had a great experience when buying my first sofa. I was greeted by Aaron who pointed me in the right direction. This is my first time buying a sofa so it was great to be guided through this. Overall I had a great experience
Excellent service from choosing the…
Excellent service from choosing the furniture to delivery. Supportive sales consultant (Ben-Cambridge) who listened and went above and beyond in spending time with me to decide on the good and expedited delivery in response to urgent need.
Great service
Great service, with Azzdean Seffras, great Salesman, service was exceptional
Lovely shop and very good price and…
Lovely shop and very good price and service very happy
Sales person was very helpful
The guy who helped us was great
The guy who helped us was great, very professional and offered guidance on products.
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Quality was not up to the mark
Quality was not up to the mark

Resposta da Furniture Village - Cambridge
Delivery was late due to the sofa being…
Delivery was late due to the sofa being stored in 2 wrong warehouses and having to chase multiple warehouses constantly, despite being the customer! Then when it arrived it was faulty and been told it could be 12/14 weeks before it can be repaired. Extremely upset and disappointed

Resposta da Furniture Village - Cambridge
Great experience when buying new furniture
We were moving and needed to buy new furniture. Steve Wong, our Sales consultant was very patient and did his best to get us what we wanted. He is very professional, friendly and a fantastic at what he does. I cannot speak highly enough about Steve. Thank you for a great experience and we got yummy freshly baked cookies which was a bonus
We had an excellent staff member help…
We had an excellent staff member help us during our visit (Azzdean) nothing was too much trouble and he explained everything in detail.
The store itself was comfortable and welcoming. The prices were competitive. More people should visit.
Salesman Steve Wong
Great service, very knowledgeable, lovely bloke!
Really helpful staff
Peter was really helpful in showing us various options and putting us in contact with someone who could make sure our new sofa was going to fit.
My whole experience from the buying &…
My whole experience from the buying & delivery has been exceptional.
Great salesman
Great salesman, not pushy , professional with great knowledge. We arrived looking for a 2 seater settee to fit a very specific space and to recline. We were free to look around, but were offered help. We then decided to discuss our requirements with the salesman. He provided excellent help and advice without being in any way being pushy. We purchased a settee that fully fitted the size, type and covering we wanted, with the added bonus it was in the sale. Thank you very much. Great Customer services.
Complicated
I visited the Village office with a specific requirement regarding the delivery date of the furniture. I asked to be shown only the items that could be delivered by a particular date. After selecting a table and chairs, and being assured that delivery would take place by that date, I paid for the order in full.
Unfortunately, the furniture was not delivered by the agreed date. We then agreed on a delivery date one day later, which was acceptable to me. However, when the table arrived, the stone surface was cracked.
I am now trying to arrange for the replacement table and the remaining two chairs to be delivered, but the proposed delivery date is almost a month later.
This has been a very disappointing experience, particularly as the original delivery date was one of the main reasons for choosing these items and proceeding with the purchase.
Ben Ross was very helpful
Ben Ross was very helpful, as we were needing a settee/corner unit, a specific size, which is smaller than the normal range. After a lot of searching he came up with the perfect one for us.
Brilliant service by Azzdean
Brilliant service by Azzdean. Helped us decide the right sofa for us and made the entire process so smooth , we could t be happier. Thank you
Excellent service
Clear information, well presented products with options clearly and concisely explained, and the sales consultant who guided us through the various pros and cons of different potential choices was kind, patient, and very helpful. We left satisfied that we were happy with what we had decided upon and looking forward to receiving our delivery in due course. Would recommend to others wishing to buy furniture.
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