I was sleeping on a soft mattress on an electric adjustable bed when I got a bulging disc in my lower back. Even with physio I was in pain each morning. The monk roll has allowed me to continue sleep... Ver mais
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Veja o que dizem as avaliações
I was searching around for where to buy a high qualify futon. When it arrived, it was amazing quality, I was honestly pleasantly surprised. I was a slight hassle and wanted to swap my futon for a th... Ver mais
A empresa respondeu
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais
A empresa respondeu
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Futons 247
Escrito pela empresa
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Informações de contato
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Reino Unido
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super brilliant product and service
Super brilliant product and service. Peter was fantastically helpful on the phone to answer all my queries.

Resposta da Futons 247
Great quality at a good price
Useful initial discussion about size and usage, then delivered pretty quickly once ordered.
Futon looks and feels well made, obviously it's early days but it's comfortable to sit on and feels firm enough for a good nights sleep!

Resposta da Futons 247
Can't fault it. Would use again.
Excellent range of options on their website. Really good communication. Delivered on time. Quality seems excellent. The futon is exactly what we'd been looking for.

Resposta da Futons 247
Shopping experience
Shopping experience, product knowledge, & delivery were all fab!

Resposta da Futons 247
Excellent communication
Excellent communication, great product, good price. Ordering process was smooth, delivery in good time and definitely the most comfortable futon mattress I’ve ever slept on!

Resposta da Futons 247
Very helpful service … good honest…
Very helpful service … good honest advice over the phone and helpful updates on the delivery

Resposta da Futons 247
Fantastic customer service
Fantastic customer service, from the first call of enquiry, to delivery. A small family business that pull out all the stops so that you have a great product and a great buying experience.

Resposta da Futons 247
Great Service 5 ⭐️
Peter was very helpful and helped me with an exchange over the Xmas period, highly recommend.

Resposta da Futons 247
Best customer service experience I've ever had and excellent quality product.
Best customer service experience I've ever had! Excellent quality futon bed roll. 5 stars all round! I had last minute Christmas guests and needed to organise last minute sleeing arrangements. After reading the reviews for futon247, I decided to call to ensure the futons would be delivered in time for Christmas and Peter was SO helpful and kind and reassuring. As promised, my 2x monk futon bed roll arrived the next day, delivered by Peter himself! I was completely blown away! THANKS so very much Peter for being an absolute legend - you ROCK! You singlehandedly saved Christmas for my family and I. My guests slept so well and gave the futons 5 stars for comfort🌟 🌟 🌟 🌟 🌟

Resposta da Futons 247
Satisfied customers
We are delighted with our new futon. It looks great and our guests are sleeping comfortably. We were able to discuss delivery personally with Peter, who was very helpful and made sure it arrived on time for Christmas.

Resposta da Futons 247
The company went above and beyond
The company went above and beyond to change delivery and get the delux monks bedroll to my son on a suitable day, even phoning while on holiday to sort out my mess.

Resposta da Futons 247
Great communication and good courier…
Great communication and good courier service. Perfect!

Resposta da Futons 247
Good communication
Good communication, rang to schedule a delivery date, rang again on the day shortly before to confirm delivery details.

Resposta da Futons 247
Helpful customer service …
Very helpful information from the lead representative at the other end of the phone. I had to ring up twice with a query and both times got straight through.

Resposta da Futons 247
EXCELLENT SERVICE
Peter provided excellent service! He went above and beyond to purchase an item for me and kept me updated on the order's progress on a weekly basis. When the item finally arrived with issues, Peter took it upon himself to fix the problem. I would give Peter's service a perfect 10 out of 10! Would 100% purchase from them again in the future.

Resposta da Futons 247
Excellent company to deal with
Excellent company to deal with. Good, friendly communications with regular updates from Peter, over a very small delay in delivery. The futon is comfortable and seems very well made. I'm so glad I found them online when searching for a futon using natural materials.

Resposta da Futons 247
Best company for beds!
Bought 3 beds over 3 years from this company, excellent customer service, friendly, reliable and the beds are great. I wouldn’t go anywhere else for a bed!

Resposta da Futons 247
Excellent Service
I had a fantastic customer service experience with Peter! I searched for an item I couldn't find directly from the brand. After a few hours of searching, I stumbled upon an e-commerce (Futons 247) store that sold the item and gave them a call. Peter picked up the phone and was incredibly informative and helpful. The purchasing experience was even better because Peter followed up with emails and phone calls. After a few weeks, the item arrived at the store, and Peter kept me in the loop about any issues. He went above and beyond to ensure I was happy with the item, taking care of everything himself. I couldn't have asked for a better experience!

Resposta da Futons 247
A Experiência Trustpilot
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