Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding custom... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We called in to the Caerphilly branch and were looked after by Andrew. We were allowed to browse at our leisure without being followed around by a pushy salesmen. When we had made our choice we sat do... Ver mais
A empresa respondeu
Had a brilliant experience with Tim in Cardiff leckwith store, a wonderful salesman. Not pushy at all, allowed us time to look whilst checking in frequently to see if we needed anything, were offered... Ver mais
A empresa respondeu
Visited FW Homestores today in Barnstaple with the view to browse and maybe buy a Sofa. The staff were great, helpful and polite leaving us to browse to our hearts content but being available should w... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de sofás
Escrito pela empresa
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Informações de contato
Riverside Road, EX311QN, Barnstaple, Reino Unido
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service in shop when it came to…
Great service in shop when it came to item delivered table was broken underneath so disappointing waiting for customer service to get back to me .x
30 de agosto de 2026
Avaliação não solicitada
Resposta da FW Homestores
Dear Leeanne,
Thank you for your review. We’re pleased to hear you received great service in store, but we’re very sorry that your table has arrived damaged underneath.
We completely understand how disappointing this must be, especially after waiting for your order. Our customer service team will review this and get back to you as soon as possible so we can help resolve it.
We apologise for the inconvenience caused.
Kind regards,
FW Homestores
Extremely helpful and considerate
Extremely helpful and considerate. Great bloke to chat through our options and purchase with. The complementary hot chocolate was a great starter.
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you found our team so helpful and considerate when discussing your options and purchase.
It's great to know the hot chocolate was a welcome start to your visit and helped make the experience even more enjoyable.
We really appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Fantastic service
Fantastic service. Extremely helpful and gave us plenty of his time to ask questions.
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear you received such helpful and attentive service.
It's great to know you had plenty of time to ask questions and felt well looked after throughout your visit.
We really appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Great shop plenty of options
Very friendly staff Ryan today was very helpful and knowledgeable altogether a very good experience.
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly, helpful and knowledgeable during your visit.
It's great to know his approach helped make your experience such a positive one.
We'll be sure to pass your kind words on to Ryan, and hope to welcome you back again soon. Team FW Homestores
Paul customer service was brilliant.
Paul customer service was brilliant.. very helpful from the time we walked in carnt thank him enough
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul provided such brilliant customer service from the moment you arrived.
It's wonderful to know he was so helpful and made your shopping experience such a positive one.
We'll be sure to pass your kind words on to Paul, and thank you for choosing us. Team FW Homestores
Andrew was fantastic
Andrew was fantastic, so helpful! Really happy with our purchase, a beautiful tiger Print! Need to come back for the leopard one now too! Thanks Andrew!!
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so helpful and that you're really happy with your beautiful tiger print.
It sounds like the leopard print might be next on the list!
We'll be sure to share your kind words with Andrew, and hope to see you back again soon. Team FW Homestores
Disappointed, wouldn’t shop here again.
Updated review: Found a style of chair I loved at FW Homestores after looking for a few years. Had a great buying experience with people in store. Chair was delivered in 1-2 weeks as discussed. After 1 day the seat fabric puckered but I was told it would settle down which is fine. I also noticed one of the chair arms was attached on at an angle which created a small gap at the front and a dent in the side of the upholstery of the chair because of the angle. I went into store to check the other chairs to see if it was just me being picky but none of the other chairs in store had this issue. I then asked if I could exchange for another chair (same style just one without the arm at an angle) and was told to contact the service department who could sort it out for me no problems. The service department then said that because it didn’t cause any structural issues that they wouldn’t do anything other than a £40 payment so I’d keep the chair. I’ve been looking for a chair like this for so long I didn’t really feel like I had any other options so accepted the £40 and now have a chair I’m pretty happy with but I’m really disappointed about the whole experience. Due to this I probably won’t shop here again because I don’t trust the quality of products.
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul made your visit so enjoyable and helped you arrange everything from choosing the chair to organising home delivery.
It's great to know you were happy with the service, value and support you received throughout the buying process.
We hope the delivery goes smoothly and that you love your new chair when it arrives. Team FW Homestores
I find all things nice
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear you enjoyed your experience with us and found plenty to like.
Your kind words mean a lot to our team.
We hope to welcome you back again soon. Team FW Homestores
Bought an awesome table!
Ryan is awesome, very polite and knows his stuff! He's great at making coffee too!
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Ryan was so polite, knowledgeable and helpful during your visit.
It's great to know his friendly approach made such a good impression – and we're pleased his coffee-making skills get a mention too!
We'll be sure to share your kind words with Ryan.
Team FW Homestores
Fair play Ryan what a guy.
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for the brilliant feedback!
We're delighted to hear Ryan made such a great impression and gave you such a positive experience.
We'll be sure to pass your kind words on to him – we're sure he'll be chuffed to hear them.
Thanks again for choosing us, and we hope to see you again soon. Team FW Homestores
Great Customer service from Ryan
Great Customer service from Ryan. Very helpful and friendly.
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly and helpful throughout your visit.
It's great to know his customer service made such a positive impression.
We'll be sure to pass your kind words on to Ryan.
Team FW Homestores
Caerphilly Store
Visited the Caerphilly store . All the staff are friendly. Andrew dealt with our purchase of a new sofa set and some dining furniture. He was very informative and helpful. Would definitely purchase from the store again. All the stock is of excellent quality, and the prices are reasonable.
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so informative and helpful while helping you choose your new sofa set and dining furniture.
It's great to know you were impressed with the quality, range and value for money, as well as the friendly welcome from the team.
We really appreciate your recommendation and look forward to welcoming you back to our Caerphilly store again. Team FW Homestores
Bed order
Thanks to Andrew @ the Caerphilly store. Very knowledgeable and a swift order. Thanks again
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so knowledgeable and made the ordering process quick and easy for you.
It's great to know his helpful approach made such a positive impression.
We'll be sure to pass your kind words on to Andrew. Team FW Homestores
Paul was extremely helpful.
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul was so helpful and made your experience a positive one.
It's always great to know our team took the time to make things easier for you.
We'll be sure to pass your kind words on to Paul.
Team FW Homestores
Tim was amazing with helping us pick…
Tim was amazing with helping us pick our dining table really family friendly store
5 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your kind feedback.
It’s lovely to hear Tim made choosing your dining table such an easy and enjoyable experience.
We’re also pleased you found the store welcoming and family friendly.
We’ll make sure Tim knows how much you appreciated his help, and hope you enjoy your new table. Team FW Homestores
The staff was nice and gave us all the…
The staff was nice and gave us all the information we needed to know
4 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your kind feedback.
We're pleased to hear our team were friendly and provided all the information you needed.
It's great to know you felt well informed and comfortable throughout your visit.
We really appreciate your feedback and hope to welcome you back again soon. Team FW Homestores
James was very helpful and very…
James was very helpful and very pleasant. He made us 2 cups of tea aswell and service could'nt have been better.
4 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear James was so helpful and pleasant, and made your visit such an enjoyable one.
It's great to know the tea and friendly service added to the experience!
We'll be sure to pass your kind words on to James. Team FW Homestores
Caerphilly
Caerphilly - Andrew - excellent service, would highly recommend
4 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew provided such excellent service during your visit to our Caerphilly store.
It's great to know he made such a positive impression.
We'll be sure to pass your kind words on to Andrew, and really appreciate your recommendation. Team FW Homestores
Professional and caring service
The service and attention provided by Alex at the Barnstaple store convinced my wife and I to place our trust in
FW Homestores and place an order for our new furniture.
Looking forward to receiving the new sofas
3 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Alex made such a positive impression during your visit to our Barnstaple store.
It's wonderful to know his attention, knowledge and helpful approach gave you the confidence to place your trust in us.
We hope you love your new sofas when they arrive and look forward to hearing how you get on. Team FW Homestores
Our first visit to FW Home in…
Our first visit to FW Home in Barnstaple. We were acknowledged immediately by the friendly staff, assistance was offered, but we were happy to browse at this point. We were impressed by the range of furniture and choice in the store. On having made some choices we were assisted by Alex. Alex was very helpful and gave us all the information we needed to help us make a decision. Thank you. We look forward to receiving our furniture. Will definitely recommend this store.
2 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for such lovely feedback.
We're delighted to hear you enjoyed your first visit to our Barnstaple store and were impressed by the range and choice available.
It's great to know Alex was able to provide all the information you needed while giving you the freedom to browse at your own pace.
We really appreciate your recommendation and hope you love your new furniture when it arrives. Team FW Homestores
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