Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding custom... Ver mais
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Veja o que dizem as avaliações
We called in to the Caerphilly branch and were looked after by Andrew. We were allowed to browse at our leisure without being followed around by a pushy salesmen. When we had made our choice we sat do... Ver mais
A empresa respondeu
Had a brilliant experience with Tim in Cardiff leckwith store, a wonderful salesman. Not pushy at all, allowed us time to look whilst checking in frequently to see if we needed anything, were offered... Ver mais
A empresa respondeu
Visited FW Homestores today in Barnstaple with the view to browse and maybe buy a Sofa. The staff were great, helpful and polite leaving us to browse to our hearts content but being available should w... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de sofás
Escrito pela empresa
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Informações de contato
Riverside Road, EX311QN, Barnstaple, Reino Unido
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
james was lovely
james was lovely and gave my neurodivergent mum plenty of support and encouragement in buying her sofa!!
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback. We’re really pleased to hear James was so kind, patient and supportive while helping your mum choose her new sofa. Making sure every customer feels comfortable, listened to and confident in their choices is so important to us. We’ll be sure to share your kind words with James — we know they’ll mean a lot to him. Team FW Homestores
Resposta da FW Homestores
Thank you for your kind feedback. We’re delighted to hear Paul went the extra mile and made such a positive impression. It’s always lovely to know when a team member has taken the time to give that little bit extra. We’ll be sure to pass your lovely comments on to Paul. Team FW Homestores
Great shopping experience
Staff in Newport store were really helpful, there to answer my many questions whilst letting me browse in peace. Had been in many other shops hunting for a sofa and was fed up being followed around & pounced on as soon as I just glanced at something. Held off posting review until it arrive but very happy with my purchase!
13 de julho de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for sharing your experience, and for waiting until your sofa arrived before leaving your review. We’re especially pleased to hear our Newport team gave you the freedom to browse in peace while still being on hand to answer all your questions. After visiting so many other stores, it’s lovely to know you found our relaxed approach a refreshing change and that you’re happy with your new sofa. We hope you enjoy it for many years to come. Team FW Homestores
Amazing service from start to finish ……
Amazing service from start to finish … we went to the Barnstaple store & Martin Fitzgerald gave us excellent customer service with space to browse stock but on hand for any questions we needed answering , which led to our purchase today. Would highly recommend this store.
11 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your fantastic feedback. We’re delighted to hear you had such a positive experience at our Barnstaple store and that Martin got the balance just right, giving you space to browse while being there whenever you needed help. It’s wonderful to know his knowledge and friendly approach helped you feel confident in making your purchase. We’ll be sure to share your kind words with Martin, and thank you for recommending us. Team FW Homestores
Andrew was very helpful and gave us a…
Andrew was very helpful and gave us a great deal on a sofa, definitely recommended coming in and speaking to him in the Caerphilly store !
11 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback. We’re really pleased to hear Andrew was so helpful and able to find you a great deal on your new sofa. It’s fantastic to know his service made such a positive impression and that you’d recommend speaking with him at our Caerphilly store. We’ll be sure to pass your kind words on to Andrew. Team FW Homestores
Traditional Sales without being pushy
It’s so lovely to go to a shop with traditional sales, which feels increasingly rare for 2026. To be greeted at the door, left alone to browse, but then have someone knowledgeable come over and help guide you to the right product & price point for what you’re after is a real benefit.
James was so helpful, the right balance of knowledge without being pushy. We walked away with a lovely new corner sofa & chair, very happy with his service.
Will update the review when we receive our products we purchased.
11 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for such a thoughtful review. We’re delighted to hear you appreciated the traditional, relaxed approach at our store, with time to browse followed by helpful guidance when you were ready. It’s especially lovely to know James found the right balance between being knowledgeable and giving you space, helping you choose your new corner sofa and chair with confidence. We’re so pleased you’re happy with the service and look forward to hearing what you think once your new furniture arrives! Team FW Homestores
Avoid
Order number: 4367
Purchased a nautilus tv unit through their website. It arrived on 27 July with serious quality issues which were unacceptable given the price. After several phone calls and emailing photographs of the problems, it was agreed that a replacement unit would be sent. We had to chase this up multiple times having received no confirmation of the replacement being sent. This finally arrived on 11 August and the first unit exchanged with the courier. This unit also had a quality problem and no bolts were in the box to fit the legs (there was a hole in the box and the hardware had obviously fallen out). After yet another phone call, it was agreed that a goodwill gesture partial refund of £100 would be issued due to the whole inconvenience of the situation. This had to be chased multiple times on the phone, sometimes ringing time and time again as nobody would pick the phone up.
The bolts to fit the legs were posted out to us and received on 14 August but weren’t the correct size and so the legs still could not be fitted to the unit.
Yet again we had to contact customer services about having the correct bolts sent out to us and have had to chase this up multiple times. It has been so incredibly frustrating for such a simple thing to be resolved and a further goodwill refund was requested and received as we are just fed up with the whole thing. We have gone to the shop to source our own but not knowing what size to buy we bought too short bolts - further wasting our time which should not have to be done when paying the amount of money we did for the unit.
Today, 10 September, further bolts were received which are just more of the same previously received and are still too big for the fixtures on the unit. I cannot believe that this is not yet resolved and we’ve got the tv unit just sat in our living room with the legs still not attached. Not entirely sure why they cannot source the hardware from a unit in their warehouse and send this to us. It is an absolute joke.
Think twice before ordering from FW Homestores. We have had such a nightmare experience which is still ongoing, just after moving into a new home as well which is already stressful enough without buying shoddy furniture with multiple issues and having to chase matters up every other day.
10 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Dear Olivia,
We’re very sorry for the experience you have had with your Nautilus TV unit and for the time it has taken to resolve.
We completely understand your frustration. Receiving an item with quality concerns, then a replacement with missing hardware, followed by incorrect bolts being sent more than once, is not good enough. This should have been a straightforward issue to put right, and we’re sorry that you have had to keep chasing us for updates.
We also apologise that getting through to our team has been difficult at times. We appreciate this has added further stress, especially after recently moving home.
Our customer service team is reviewing order 4367 urgently and will contact you directly to get the correct hardware supplied and bring this matter to a proper resolution.
Kind regards,
FW Homestores
Ryan was a superb help especially with…
Ryan was a superb help especially with specific colour options
10 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your kind words. We’re delighted to hear Ryan was such a great help, especially when it came to finding the right colour options for you. It’s lovely to know his knowledge and support made choosing your furniture that little bit easier. We’ll be sure to pass your feedback on to Ryan. Team FW Homestores
3 or 4 times
Have used FW many times over the years,from 3 piece suite,to a single arm chair.
Have always found purchasing to be an easy experience.
Big thanks to Paul the saleman for being a smart ,likeable person to deal with,see you soon .....
10 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for coming back to FW over the years and for continuing to choose us for your furniture. We’re really pleased to hear you’ve always found the buying experience easy and straightforward. It’s fantastic to hear Paul was such a smart and likeable person to deal with, and we’ll make sure he sees your kind comments. We look forward to welcoming you back again soon. Team FW Homestores
Highly recommended
Plenty of time to look around with no hard sell. Lots of choice. Special thanks to Tim for helping us choose the right colours and product.
9 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for taking the time to share your experience. We’re really pleased you enjoyed having plenty of time to browse and found our range gave you lots of choice, without any pressure. A special thank you for mentioning Tim too — we’re delighted he could help you find the right colours and product for your home. We hope you love your new furniture. Team FW Homestores
Paul in Caerphilly was excellent. Great service
Paul in Caerphilly was excellent. Great service
9 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your kind feedback. We’re so pleased to hear Paul looked after you so well at our Caerphilly store. It’s great to know you received such excellent service, and we’ll be sure to pass your lovely comments on to Paul. Team FW Homestores
table and chairs
we visited your caerphilly store for a look around,looking for a small dinning table and chairs if it wasn,t for your sales man Andrew Lynne who showed us the swivel dinning table we would have come away not having bought one he was fantastic he even put up with us moving his dinning chairs around until we found the right ones ,he explained everything we need to know .we found him to be very knowledgeable to all our questions thank you andrew x
8 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for sharing your lovely feedback.
We're delighted to hear Andrew took the time to show you the swivel dining table and helped you find something that was just right for your home. It sounds like he was more than happy to move the chairs around with you until you found the perfect combination, and we're so pleased he could answer all your questions along the way.
We'll be sure to pass your kind words on to Andrew – we're sure he'll be delighted to know how much you appreciated his help. Team FW Homestores
Went into the Barnstaple branch today…
Went into the Barnstaple branch today to order a new sofa. We were served by a lovely gentleman by the name of Martin, who was extremely helpful in guiding us through the process of buying a new sofa.
8 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback.
We're delighted to hear Martin made your visit to our Barnstaple store such a positive experience.
It's great to know he took the time to guide you through the sofa-buying process and made everything feel easy and straightforward.
We'll be sure to pass your kind words on to Martin, and we hope you absolutely love your new sofa. Team FW Homestores
I don't know where to start with the…
I don't know where to start with the appalling service received from fwHomestores after sales service. Having paid in full for an electrically operated armchair and sofa after 5 months the switches began to faulter. The decline part would not function. As a customer I had to provide videos of the non functioning furniture and because we had reached 6 months of the goods being in my possession I had to pay £59 for an independent technician to come and inspect the furniture. He found the sofa to have a fault as it wouldn't decline when pressed but after tipping it upside down and the button then working, declared that there had been an issue but now everything was working. Of course that day the armchair behaved so no report on that.
Following this I had to request a refund of the £59, it wasn't automatically refunded. I had to then insist on a replacement switch which was only offered after several mails as a 'goodwill gesture' not as part of a guarantee and there was no technical explanation given for the faulty switch. This all started on 01 June 26. We are now the beginning of September, the sofa switch has of course malfunctioned again and after persuading my mother to use the armchair she got trapped in the chair as it would not decline, she is 90 years old! I have now sent two registered letters to fwHomestores, the latter is a letter before going to the small claims court. The furniture is faulty and I do want it in my house any longer, I want my money back to buy something that a tually works. Their attitude is that I should be patient and wait for new switches... I am now going to the small claims court. And I will never purchase anything ever again at this store.
Following your response please refer to the many emails where you acknowledge there is a problem with the electric furniture, in fact please visit my house now where the sofa is currently blocking access as it will not decline. Please refer back to the technician who did not inspect the switch and simply turned the sofa upside down. Where is the detailed 'technical inspection'? I was present throughout his visit, the switches were not inspected. Why did you refund the £59 if there was not a fault? Why have I had to chase for every status update? How can this be a goodwill gesture on a product that does not function? Your goodwill gesture is not acceptable to me, the issue has persisted too long. What happened to the one year guarantee period that is still current?
Also it has to be noted that your 'goodwill gesture' only came about upon my insistence that I could not accept the technicians intervention as a repair! You were very reluctant to take any action at all.
7 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Dear Mel Neal,
We’re very sorry to read your review and to hear how unhappy you are with the after-sales service you have received.
We understand how frustrating and concerning this situation has been, especially with the fault reoccurring and your mother being unable to lower the armchair. This is not the experience we want any customer to have, particularly with electrically operated furniture.
Following the technician’s visit, the report came back with no fault found, which is why the inspection fee was not automatically refunded. However, we appreciate that you have continued to experience issues since then, and we understand how disappointing this must be.
As a gesture of goodwill, we have ordered replacement switches, which are due to arrive next week. Our customer service team will continue to work with you directly regarding the next steps.
We apologise again for the inconvenience and distress caused.
Kind regards,
FW Homestores
Brilliant service
Brilliant service. No pressure, fab at helping and guiding me to choose the perfect sofa.
Thank you Tim & Dan at the Cardiff store
8 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback.
We're delighted to hear Tim and Dan made choosing your new sofa such an enjoyable experience.
It's wonderful to know they gave you the help and guidance you needed while keeping everything relaxed and pressure-free.
We'll be sure to share your kind words with them, and we hope you absolutely love your perfect new sofa. Team FW Homestores
Experience was great ordered a sofa…
Experience was great ordered a sofa bed, Ryan was very helpful
7 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you had such a great experience when ordering your sofa bed. It's wonderful to know Ryan was so helpful and made the process easy for you. We'll be sure to pass your kind words on to Ryan, and hope you love your new sofa bed.
Team FW Homestores
Superb service
We visited the Newport store and had a lovely warm welcome from Kenny. He offered us refreshments, pointed us in the direction of what we were looking for and explained about the pricing/offers that were available. He allowed us time to browse and just came over intermittently to ask if we had any questions. Really helpful, professional and a credit to your company. I hope we are as delighted with our furniture when it arrives.
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for such lovely feedback.
We're delighted to hear Kenny gave you such a warm welcome and made you feel comfortable while browsing our Newport store.
It's great to know his helpful advice, patience and professional approach made your visit so enjoyable, without any pressure.
We really appreciate your kind words and hope you’re just as delighted with your furniture when it arrives. Team FW Homestores
Great service and really pleased
Great service and really pleased with the furniture we bought. Ryan Marshman was especially helpful and nothing was too much trouble, plus the delivery drivers went the extra mile is getting everything in.
27 de agosto de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan Marshman was so helpful and made sure everything was taken care of for you. It's also great to know our delivery drivers went the extra mile to get your furniture safely into your home. We really appreciate your kind words and hope you continue to enjoy your new furniture. Team FW Homestores
Andrew made things so much easier for…
Andrew made things so much easier for us this morning in your Caerphilly store. Nothing was too much trouble for him. He is an asset to your company. Thank you Andrew.
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear Andrew made things easier for you during your visit to our Caerphilly store.
It's wonderful to know he was so helpful and willing to go the extra mile to make sure everything was taken care of.
We'll be sure to pass your kind words on to Andrew – he’ll be delighted to hear them. Team FW Homestores
Very good .ken was very helpful
Very good .ken was very helpful
6 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback.
We're pleased to hear Ken was so helpful and made your visit a positive experience.
It's always great to know our team could make things easy for you.
We'll be sure to pass your kind words on to Ken. Team FW Homestores
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