We were interested in a large pot so we took a trip to the premises to have a look at the terracotta by prior arrangement, they all appeared to be of a high quality so on that basis we went ahead... Ver mais
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Veja o que dizem as avaliações
Excellent experience! I bought an Osmanthus Burkwoodii. The quality of the specimen was great. Even more impressive was the customer service. I asked if I could get a specimen of a particular size and... Ver mais
DO NOT USE! I ordered an established hydrangea quercifolia in a 18-25 litre pot size and paid £95 for this. What arrived was 2 3 litre root balls only recently put together in the pot (£14 each). T... Ver mais
No problem with ordering but delivery was later than expected. However I was kept informed and my tree arrived promptly on the day notified. Pleased with the tree supplied.
Detalhes da empresa
- Viveiro de plantas atacadista
- também em
- Centro de Jardinagem
- Fornecedor de Bonsai
- Loja de artigos para paisagismo
Escrito pela empresa
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Informações de contato
Guildford, Woking , Reino Unido
- 0203 1375 159
- www.gardenplantsonline.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great size plant, however suffered with long delivery time.
I managed to find the plant we were looking for, at a reasonable size, instead of elsewhere who were selling shrubs at a starter small pot size. Actually, when it arrived, the shrub was much larger than expected, which was a plus. The only downside, was the length of time between being dispatched and actually delivered. So much so that the plant arrived VERY dry, with a lot of dead leaves that had fallen off. Thankfully, we watered it heavily, and got it in the ground the next day, andit looks like it's going to recover OK.
27 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Howard,
Thank you for your review.
I am delighted to hear you are pleased with your new plants as well as being larger than your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays. As our plants are imported from our nursery in Italy, transport shock can occure which is normal but we are very pleased to hear it is in good hands and will definitely establish well for you!
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
It took a little while for my order to…
It took a little while for my order to arrive but the communication was really good and the item arrived in great condition, thankyou!
31 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Carla,
Thank you for your review.
I'm glad to hear you are pleased with our communication, and most importantly, the condition of your new plant!
As our nursery is based in Italy, our growers do at times have to source special varieties of plants which can cause some extended lead times as well as transportation.
We are very happy we managed to source and deliver this to you and are grateful for your patience!
Will definitely order again
The wisteria I ordered exceeded expectations and was just what I was after. The only small disappointment was the delayed delivery, otherwise it would have been perfect.
14 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Ruth,
I am delighted to hear you are pleased with your new wisteria as well exceeding your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays.
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
Excellent products and service
Excellent products and service. Superb delivery too. Range of products is very good and options of size within a particular plant is great
15 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi M,
Thank you for your kind review!
I am happy to hear you are pleased with our plants, service and delivery!
We hope to assist you again in the future
Good variety of older exotic plants
The company is quite good had ordered bamboo trees/plants before. They did arrive 3 weeks later than promised but in good health. They said they were trying to have more frequent deliveries to my part of the uk. My latest delivery though was 5 months later than promised before it arrived. I had to contact them and they said it would be delivered in 2 weeks. Contacted them every so often. They had problems with their supplier. A good company with reasonably priced trees and plants. But they do have supply problems. If they had fixed there supply problems I would have rated them higher.
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Neville,
Thanks for taking the time to leave your feedback and for your continued orders.
We’re glad to hear your plants arrived in good condition and that you’ve generally been happy with the quality and pricing.
We do want to clarify that we don’t currently have supplier issues. However, delivery timelines to the Republic of Ireland and Northern Ireland can sometimes be longer because we don’t run frequent routes to those areas, which can unfortunately lead to extended waiting times compared to mainland UK deliveries.
We understand how frustrating the delays you experienced would have been, especially the most recent one, and we appreciate your patience while your order was fulfilled.
Your feedback about delivery times is valuable, and we’re actively looking at ways to improve routing and scheduling to reduce these delays in the future.
Thank you I received my order few days…
Thank you I received my order few days ago and I’m very happy with my purchase 😊😊
15 de março de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Marie,
Thank you for your review.
I am very pleased to hear you're happy with your order!
We apologize for any delay experienced, as our plants are imported from our nursery in Italy, at times delays can be casued due to sourcing, plant not ready yet for sale during growth and trasnport issues.
We really appeciate your patience and would like to offer you a discount on your next order with us for the inconvenience!
Communication was excellent
Communication was excellent - there was a delay in the plant’s availability but I was kept informed regularly. It was the only place I could source a standard pomegranate tree at an affordable price. The tree is beautiful.
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Gerard,
Thank you for leaving this review.
I am so pleased to hear you are happy with your beautiful new pomegranate tree and our service!
We are delighted you stuck with us through the process of getting your plant sourced and delivered to you and are grateful for your patience.
We hope to assist you again in the future!
The worst company I have dealt with
The worst company I have dealt with. I was assured of a delivery date for an expensive tree I had ordered so that I could arrange for digger and planter to be here for the tree. It never arrived; I didnt hear anything they didnt answer my calls they said they were short staffed and didnt know what had happened. DO NOT TRUST THEM
17 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi There,
We’re sorry the delivery didn’t arrive as planned.
The original delivery date had to be pushed back due to unforeseen circumstances, and yes, we were also short staffed due to illness, which didn’t exactly help us keep everything running smoothly or replying at lightning speed. We’re disappointed to see your comment that you “do not trust them.” This reflects your personal experience, and we respectfully disagree with that characterisation of our business.
We did still supply the tree, along with a partial refund and two free stake posts as a goodwill gesture.
We understand this caused disruption, especially given the arrangements you had made. That said, this is the resolution we’ve been able to offer in the circumstances.
Resposta da Garden Plants Online
Hi André,
Thank you for your review.
I am delighted you are pleased with the quality and size of your new Feijoa plant! Your satisfaction is of great importance to us.
We hope to assist you again in the future.
Very happy with my Bougainvillea
I recently ordered two 9-feet bougainvillea and a smaller one from Garden Plants Online. I stumbled across their website while searching for tall climbing trees. Whilst the delivery did take about 3 weeks, they regularly updated me on progress, informing me when the plants left their nursery in Italy. I also reached out to them myself for updates and their response was very timely. The plants are beautiful and they were helpful in giving me advice on how to care for the trees. I would definitely consider purchasing from them in the future.
23 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi PJ,
Thank you for your kind review!
I am so pleased to hear you are satisfied with your new Bougainvillea plants as well as our service. We appreciate your patience with us whilst transporting our species from our Italian nursery and are eternally grateful.
As a gesture of appreciation, we would love to offer you a discount on your next order you place with us. Please contact us and we will be happy to assist you and send you your promo code!
lovely healthy plant but took a long time to arrive!
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it was due to be delivered this morning....luckily we found it!! I am delighted with the plant. It is lovely and bushy and looks very healthy. Overall well pleased and would use company again.
26 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Peta,
Thank you for your review!
I am delighted to hear you are pleased with your new plant, it is really great to hear.
Thank you for sticking with us through the delays we experienced, it is greatly appreciated and we would like to offer you a discount should you wish to order with us again due to the inconvenience!
Healthy shrubs
Healthy shrubs, good size and properly delivered.
23 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with the shrubs you received as well as our delivery service!
We hope to assist you again in the future.
Really fabulous trees & great value
Really fabulous trees & great value
23 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with our quality of our trees and value!
We hope to assist you again in the future.
Delivered in the stayed window
The only reason is it’s not 5 stars is the delivery guy didn’t ring the doorbell to let us know our trough was delivered.
24 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi V,
I am happy to hear you are pleased with your order received!
We apologise for the inconvenience. If you do plan to order again, we can leave a note after placing the order for the driver to give you a call before he delivers anything to ensure this doesn't happen again!
Not the fastest despatch around but…
Not the fastest despatch around but good sized healthy plants. JM
22 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi John,
Thank you for your review.
I am happy to hear you are pleased with your order received!
We apologise for the delay in your order, as our plants are imported from our nursery in Italy, extended lead times may be expected due to transportation and sourcing but we are happy you stuck with us through the journey.
Absolutely terrible
Absolutely terrible. Not only has the delivery been a week late but they also made us stay at home a whole day giving us a delivery time slot and not even showing up! Terrible costumer service, they don’t give you a tracking no or anything. All they give you is a phone no which doesn’t even work on weekends. So disappointing. I would avoid at all cost!
23 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Dear Maria,
As we are unable to find your order with this name and no order details provided, we will respond to your comments accordingly.
Our phone lines are not open on weekends, as stated clearly on our webiste ''Our office opening hours are
9 am – 6 pm
Monday – Friday.
Telephone: 0203 1375 159
Please note, we are closed on all bank holidays.'' Calling on a weekend and complaining nobody answered is hardly surprising.
Our customer service team, like any small business, are real people who are also entitled to time off and do not work 7 days a week.
Ou company did not force you to stay at home all day. A delivery time slot was provided, as is standard with courier deliveries, but delays can unfortunately happen. We also offer the option to leave deliveries in a designated safe place if you’re unable to remain at the property.
We do provide tracking information via the tracking link automatically sent to the email address provided with the order. In addition to phone support, we also offer both email and live chat support for customer queries.
We understand delays are frustrating, but we’d appreciate reviews that reflect the facts.
Resposta da Garden Plants Online
Hi Edel,
Thank you so much for your review.
I am delighted to hear you are pleased with our quality of plants and service!
We hope to assist you again in the future.
Great tree, pleased with the choice
A few problems with the delivery but the tree arrived eventually as arranged and in good order. Pleased with the results
16 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Nick,
Thank you for your review.
I am happy to hear you are pleased with your order received!
We are pleased you stuck with us through the delivery issues that incurred and hope it was all worth it.
Very good service both for ordering and…
Very good service both for ordering and delivery. We had a small order of two trees which arrived looking very healthy in the alloted time given having been updated throughout the process as to when they would be dispatched.
Would definitely recommend this company.
15 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi Jan,
Thank you for your review.
I am delighted to hear you are pleased with your two new plants and our service!
We would love to offer you a discount for your next order with us as a gesture of appreciation.
Misleading and rude
Slow, expensive delivery. The arrived plant is substantially underwhelming. The advertising images are deceptive. Customer service not interested.
Response: I find it revealing that by your own admission the images displayed on your website are "edited" and in your responses you freely admit the images that are not indicative of what customers will receive. Yet there is no warning of this on your website. You insult me for expecting what was advertised, whilst openly confessing to misleading customers. Do you think that is a reputable business practise?
11 de maio de 2026
Avaliação não solicitada
Resposta da Garden Plants Online
Hi D,
We import our plants directly from specialist growers in Italy, so yes, they may occasionally look different from the heavily edited, fully mature display photos people seem to expect from a newly delivered nursery plant.
The pot size and specifications are clearly listed before purchase, and plant appearance naturally varies depending on season, pruning, growth stage, and normal transport shock after travelling across Europe — which is completely standard for live plants and something most gardeners understand.
As for delivery, imported live plants require careful handling and logistics, not teleportation.
And customer service did respond — just apparently not with the level of theatrical outrage being demanded here.
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