Garden Plants Online Avaliações 

2.179
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Terrific topiary. After my box topiaries finally gave up the fight against box blight I turned to the internet to see what alternatives were available. I was absolutely delighted to find Garden P... Ver mais

Avaliado com 5 de um total de 5 estrelas

The original delivery date was the day we were leaving for a vacation so they re arranged and it was delivered as planned but even earlier than expected. The delivery driver was kind and helpful and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had notifications throughout regarding what stage my order was. Delivery bang on time and the delivery driver was smashing, I was surprised to see it was the company's own truck too. The plants were i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible experience buying plants from this company. Received plants really really late, which were also diseased- mold ridden and obviously in very poor condition. Contacted customer services... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Viveiro de plantas atacadista
  2. também em
  3. Centro de Jardinagem
  4. Fornecedor de Bonsai
  5. Loja de artigos para paisagismo

Escrito pela empresa

Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(2.179)

325 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Terrific topiary

Terrific topiary. After my box topiaries finally gave up the fight against box blight I turned to the internet to see what alternatives were available. I was absolutely delighted to find Garden Plants Online who have a marvellous selection of topiary and I bought a magnificent pig, who is now the envy of my neighbourhood. The customer service was extremely good with friendly and knowledgeable staff. I had to wait longer for delivery than had been anticipated, but it was well worth the wait. "Percy" is wonderful and I am now trying to talk myself into buying another topiary. Ten out of 10 for service and quality.

18 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible experience buying plants.

Terrible experience buying plants from this company. Received plants really really late, which were also diseased- mold ridden and obviously in very poor condition.
Contacted customer services and sent them pictures, they just resisted giving a refund,
Terrible - don’t waste your money buying plants from them.

The plants arrived very late and I had already requested a refund twice via phone and e-mail before a response was received. Both times a refund was not responded to.
I had already explained that I had no confidence in buying plants again and yet replacement plants were being offered ? So my review is totally fair and happy to post pictures of how terrible the plants were. It seems others have had similar experiences of delayed deliveries and difficulties in obtaining refunds.

29 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Saima,

Thanks for taking the time to leave a review.

Our customer service lady responded to your complaint within the same day of receiving it, offering to deliver you a replacement plant, at no cost. You rejected this offer outside of our office hours, and left us a negative review without allowing any further discussion of the situation.

We dont think this is a fair representation of the company and we would hope that you re-consider your review following speaking with a customer service representative today.

Avaliado com 5 de um total de 5 estrelas

Had notifications throughout regarding…

Had notifications throughout regarding what stage my order was. Delivery bang on time and the delivery driver was smashing, I was surprised to see it was the company's own truck too. The plants were in great condition and are.jow planted. Happy to order again and recommend.

28 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi,

Thank you so much for taking the time to leave us a kind review!

Delighted to hear the experience was satisfactory overall and most importantly, that you're happy with your plants.

We're looking forward to assisting you again in the future :)

Avaliado com 5 de um total de 5 estrelas

Quality plant and easy delivery

I ordered an abelia which arrived true to the size description and in good condition. It looks fabulous. Clear communication around delivery times too.

27 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Melissa,

Thank you for taking the time to leave us a review.

We're delighted you're happy with your new tree and look forward to hopefully assisting you again in the future :)

Avaliado com 5 de um total de 5 estrelas

Great service

The original delivery date was the day we were leaving for a vacation so they re arranged and it was delivered as planned but even earlier than expected.
The delivery driver was kind and helpful and positioned the tree where we wanted it.
The tree is well supported and is looking healthy. I watered it immediately and it thanked me.

27 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Ken,

Thank you so much for your kind review.

We're delighted you were happy with our service and would love to assist you again in the future.

Enjoy your new tree :)

Avaliado com 5 de um total de 5 estrelas

I ordered 6 Italian Cypress

I ordered 6 Italian Cypress , they are a good size all roughly equal. I look forward to seeing them become an established part of my garden

26 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Freda,

We're delighted to hear you're happy with your new Cypress trees.

Thank you for your review and please let us know if we can help with anything else!

Avaliado com 4 de um total de 5 estrelas

Overall good experience

Easy and simple to purchase the item in the website. Friendly and helpful when need to speak to customer care team. Only issue I had was the time it took to deliver, received the item more than 2 weeks after making the purchase. However, their level of communication throughout was very good. Wound use again

28 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Thomas,

Thank you for your review. We apologise for the delay in receiving your order, and appreciate your patience.

Glad to hear you were happy with our service, lookinbg forward to assiting you again in the future!

Avaliado com 5 de um total de 5 estrelas

AN HONEST TRANSACTION THOUGH I HAD TO…

AN HONEST TRANSACTION THOUGH I HAD TO WAIT A LITTLE THE QUALITY OF THE PRODUCT WAS EXCELLENT THANK YOU.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi,

Thank you very much for your review!

We are so happy you're satisfied with our service and the product received.

Please let us know if we can help again!

Avaliado com 5 de um total de 5 estrelas

The important thing are the plants

On the plus side, the plants that I have ordered, Cypress trees and some ivys, have all been beautiful. The process falls down a little in terms of delivery times, these are always substantially longer than indicated. But no big deal, the main thing is the plants are excellent. They’re also very helpful with their customer service.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Simon,

Thanks for your review - we appreciate you taking the time to do so and will take your feedback into account.

Apologies for the delay and hope you enjoy your plants.

Looking forward to assisting you again soon!

Avaliado com 1 de um total de 5 estrelas

DO NOT USE!

DO NOT USE!
I ordered an established hydrangea quercifolia in a 18-25 litre pot size and paid £95 for this.
What arrived was 2 3 litre root balls only recently put together in the pot (£14 each). They were not hydrangea quercifolia but hydrangea paniculata!
I have asked for a refund but they refuse and say putting 2 shrubs together in a pot is common practise, which it is not.

2 de setembro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Delays in receiving a tree - 5 months

After placing an order for a Blue Spanish fir tree on the 27th March, numerous chasing emails & promises of an upgraded tree size & earth from Plants Online, a tree just within the range of what was originally ordered was delivered on the 8th August - some 5 months after I had paid £360. A £50 store voucher has been offered which I have accepted as a compensation to the delay.

22 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Dean,

Thank you for your review. We're sorry for the long waiting time and understand your frustration.

We would like to clarify that the tree delivered was within the correct specification and size range as per your original order. We did indeed offer a larger size as a gesture of goodwill to compensate for the long waiting time. However, when the grower collected the plants from the field, he found that the larger size trees were skinnier and less in line with the website specifications. He therefore took the initiative to deliver the size originally ordered, which he considered a better and more presentable option, rather than extend the waiting time any further.

Regarding the compost, we offered bags of compost as a gesture of goodwill. We requested these to be loaded with your tree, however, on the day of loading there was simply no available space on the delivery vehicle to accommodate them. Instead, we offered £50 account credit as an alternative gesture of goodwill.

We appreciate that the delivery took considerably longer than expected, and we apologise for the inconvenience caused by this delay.

Avaliado com 4 de um total de 5 estrelas

Ordered some terracotta pots

Ordered some terracotta pots, great value, good communication and delivery, fine if your not in a hurry, often takes a few weeks.

26 de agosto de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi,

Thank you for taking the time to leave a review! We appreciate it.

We apologise for the delay however hope the pots were worth the wait, enjoy :)

Avaliado com 4 de um total de 5 estrelas

Exceptional quality of terracotta…

Exceptional quality of terracotta trough. Delayed delivery but excellent communications whilst waiting.

19 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Mike,

Thank you for taking the time to leave a review!

We apologise for the delay and hope the pots were worth the wait, enjoy :)

Avaliado com 5 de um total de 5 estrelas

Plants came that was ordered

Plants came that was ordered, in great shape nice and healthy condition and good quality.

18 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi,

Thank you for your review, we're glad you're happy with the plants you received.

Enjoy!

Avaliado com 5 de um total de 5 estrelas

2 large terracotta pots

I ordered 2 large terracotta pots from Garden Plants Online; great selection and reasonably priced. Delivery took a little longer than expected but communication was excellent and kept me fully informed until the pots were delivered. Pots are perfect and exactly what I wanted.

18 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Jon,

Thank you so much for your kind review!

We apologise for the delay and hope the pots were worth the wait, enjoy :)

Avaliado com 5 de um total de 5 estrelas

Gorgeous plant

Gorgeous plant. Arrived safely.cant wait to watch it develop

18 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Julia,

Thank you for your review. Delighted to hear you're happy with plant!

Please let us know if we can help with anything in the future.

Enjoy your new plant :)

Avaliado com 5 de um total de 5 estrelas

I love the plant pot

I love the plant pot! It is better than expected. I am very happy 😊

16 de setembro de 2026
Avaliação não solicitada
logotipo da Garden Plants Online

Resposta da Garden Plants Online

Hi Rossana,

Thank you for taking the time to leave us feedback, it means a lot to us!

I'm so glad to hear you're happy with your new pot.

We would love to assist you again in the future!

Enjoy :)

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