paid £600 up front for timber battens' which never arrived ' they kept rolling the delivery dates further away ! gave them 6 weeks to deliver! no joy talking to them on the phone Either" shocking... Ver mais
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Veja o que dizem as avaliações
Reassuring to know there are good, reliable, efficient companies on line. Very quick free delivery (even to the Isle of Wight), helpful staff on the end of the phone. Product quality exactly as good... Ver mais
Good quality planter with trellis. Excellent sales service and product knowledge provided by Paul who followed up consistently on my purchase and delivery. Arrived on the day and time prearranged. Ite... Ver mais
As with other reviewers, I have just cancelled my order with this company. It's 6 weeks past the original delivery date. Kept being told it would be next week. Now they say it will be 7 business days... Ver mais
Detalhes da empresa
Escrito pela empresa
All fine timber products for your perfect garden projects. Timber Fencing, trellis panels, landscaping timber, sheds and logcabins. Timber decking and cladding.
Informações de contato
Ripley Road, GU23, Guildford, Reino Unido
- 0203 1375 159
- sales@gardentimberonline.co.uk
- www.gardentimberonline.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 4% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delighted with my timber and brilliant…
Delighted with my timber and brilliant customer service from Cara!
I had an issue with ny order and spoke…
I had an issue with my order and spoke to a lovely worker cara. Everything was taken care of. Will be using the site again :)
I needed v arched fence panels and…
I needed v arched fence panels and ordered from 2 different suppliers before ordering over the phone with jack. With other suppliers they were taking 3-4 weeks without update so I canceled. With jack, my panels arrived 2 days later absolutely fantastic service.
I purchased the Arch Rose
I purchased the Rose Arch, it’s beautiful I am very pleased with. The customer care was excellent I got speaking to a woman called Roisin she was very nice and very helpful
I would recommend this company
Cara had great customer service and the…
Cara had great customer service and the products were brilliant
Really great experience with Cara
Really great experience, was dealing with Cara and she was really helpful and friendly, the service and products were brilliant!
Cara was very helpful at answering…
Cara was very helpful at answering questions about my delivery.
I recently ordered from your company
I recently ordered from your company. Cara looked after me and provided excellent customer service. Cara answered any queries I had extremely quick.
Attentive and Helpful
I had a great experience with Cara, incredibly attentive and helpful through working with her.
Rockstar Cara!
I had a follow up call regarding my recent order with Cara and I have to say again her level of professionalism and attention to detail is phenomenal.
Super knowledgeable and patient helping with all my queries!
Recent order
Had a really great experience recently. I dealt with roisin and she was excellent, really helpful and nothing was too much bother.
Great product & delivery-many thanks
Great product & delivery-many thanks
If you want to wait weeks
If you want to wait weeks, if you want zero communication, if you want BS on the phone, if you want your delivery to come randomly at night, with one driver who doesn’t speak English and you then have to help unload, then sure use this utterly appalling company. Worst customer experience bar none. Avoid at all costs would be my advice.
I ordered lattice wooden panels online
I ordered lattice wooden panels online, the ordering process was super easy. I spoke to Elizabeth shortly after she was so lovely on the phone and she informed me about the delivery time. My order came on time and I’m very happy with the service, will definitely be ordering again!
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Aoife who helped over the phone today I’m not great with online things so was great to have someone explain it to me clearly 👍🏻
Great quality products and price
I'm really impressed with the quality of the planters I ordered with the attached trellis panels. Great price too! Arrived within the estimated delivery times.
Just received my delivery and…
Just received my delivery and everything was perfect. Thanks so much to Elizabeth who helped me!
Just received my delivery of fence…
Just received my delivery of fence panels, quality was fantastic and was delivered earlier than promised. Would highly recommend.
Would like to say thank you to Jack for helping us!
I don't usually bother leaving a review but...
I don't usually bother leaving a review, but I purchased an arch which fits my specific needs, the arch is beautiful and well built and was exactly what I was looking for. The delivery was on time without issue and the customer service agent Roisin was extremely nice and helpful!
I messed up my order and got through to…
I messed up my order and got through to roisin and she's sorted it out in no time. Great service!!
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