paid £600 up front for timber battens' which never arrived ' they kept rolling the delivery dates further away ! gave them 6 weeks to deliver! no joy talking to them on the phone Either" shocking... Ver mais
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Veja o que dizem as avaliações
Reassuring to know there are good, reliable, efficient companies on line. Very quick free delivery (even to the Isle of Wight), helpful staff on the end of the phone. Product quality exactly as good... Ver mais
Good quality planter with trellis. Excellent sales service and product knowledge provided by Paul who followed up consistently on my purchase and delivery. Arrived on the day and time prearranged. Ite... Ver mais
As with other reviewers, I have just cancelled my order with this company. It's 6 weeks past the original delivery date. Kept being told it would be next week. Now they say it will be 7 business days... Ver mais
Detalhes da empresa
Escrito pela empresa
All fine timber products for your perfect garden projects. Timber Fencing, trellis panels, landscaping timber, sheds and logcabins. Timber decking and cladding.
Informações de contato
Ripley Road, GU23, Guildford, Reino Unido
- 0203 1375 159
- sales@gardentimberonline.co.uk
- www.gardentimberonline.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 4% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant service from Aoife
Brilliant service from Aoife. She was very attentive and efficient while helping me with my order! I look forward to purchasing again
Excellent customer service!
Excellent customer service!
I needed to amend my order after putting it through. Rang customer service and got through to Roisin, she was very helpful and pleasant to deal with. Would recommend this company!
Aoife helped aid me in my purchase
Aoife helped aid me in my purchase. Whilst doing so she was prompt, diligent and considerate to my needs and wants. Because of this I will be prompted to purchase from here again! Thank you Aoife and Garden Timber
Make an order through the phone
Make an order through the phone. Spoke with a very helpful staff member called Roisin. Very easy process.
Recently bought some fence panels from…
Recently bought some fence panels from Jack, made the whole experience very simple from start to finish.
Recommend
Was very happy with the service from Cara and products.
Company were great to deal with.
Thank you.
Stay well clear of this awful company
Probably the worst online company I have had the misfortune to deal with. My experience was similar to many here. No communication - not a single email or acknowledgement of my order - and no show of the goods ordered. Not even an attempt to set a date for delivery. I thought it was a scam but have just received a refund. Don’t deal with them. Life is way too short for their stunning incompetence.
Would order again
Ordered off this company and the whole experience was very pleasant. I ordered over the phone and the sales rep Jack was very easy to deal with. Everything arrived in perfect condition.
Cara had great customer service
Cara had great customer service, constant communication and the timber arrived in perfect condition!
Friendly service
Friendly helpful girl on the phone who helped sort my issue quickly. Good service will be buying my timber from them again!
Delivered with care
Delivered with care. On time exactly as described and very pleasant and helpful driver. Many thanks.
Quality service and product
Cara was super helpful and attentive with my order. Good customer service.
I’m very pleased with my timber, very good quality !
I had a great experience specially with…
I had a great experience specially with Cara, was very helpful and did everything to help me. Thanks very much Cara
Customer non-service.
Product ordered, 19 days later no delivery. Messages ignored (facebook, email). Rude on the telephone when I enquired about my lack of delivery. Order cancelled--we'll see how long the refund takes, too long and I'll be forced to take it further as others have had to do. Should have read the reviews. Avoid.
Made an order with this company and had…
Made an order with this company and had to change an item on my order. I called up and spoke to Jack. He was very kind and was able to help me with my order. I was able to get everything I needed and it all arrived perfect.
Just received my trellis with planter…
Just received my trellis with planter perfect for our garden. Arrived a day early well done great service would use again
Very easy to deal with
Very easy to deal with. Very efficient staff I would definitely recommend Garden timber.
Really pleasant company to deal with
Really pleasant company to deal with. Made an order with Jack, who was very helpful to deal with and was able to get me everything I needed within my budget. I received constant communication with updates regarding my order and everything came on time and just as expected
Good Service and Value
Purchased two trellis box planters in March/ April both arrived quickly delivery driver excellent, sales staff very helpful. Extremely happy with purchases, would highly recommend this company.
Took the money but had no product to sell
I needed a large order of garden timber and after looking at this company's website all seemed OK. Wrong! I should have looked at other reviews first!
My order was for £600 worth of pressure treated timber. They took the money in full on order but, it now transpires, had no product whatesoever to sell. I received an automated email every 7 days saying that my order was still being processed.
After 35 days I gave up and contacted them to cancel the order and ask for a refund (this was after earlier subsequent emails to which they replied that my order would be delivered the following week - it wasn't). They subsequently emailed to say they had cancelled my order and that I would receive a full refund as they agreed their 'non service' was poor. That was a month ago and still no refund...
I don't like knocking businesses as we are all trying to make a living but this is just a dreadful operation...Buyer beware!!
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