Replying to their reply: I dont want an explanation Gismart i want my money back! Look at all the reviews here ALL saying the same thing. You need closing down permanently! I bought a bracelet of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Die Betreiber der App scheinen mit dieser Masche einiges an Kohle zu scheffeln. Auch bei mir werden seit zwei Monaten 35,69€ ohne meine Einwilligung abgebucht. Auch im meinem Playstore steht kein Ein... Ver mais
A empresa respondeu
Ich gehöre leider auch zu denjenigen, bei denen unbemerkt Abbuchungen getätigt wurden. Warum erscheint das Abo nicht, wie bei allen anderen Apps vom Apple Store bei den Abos im eigenen Konto ( bei den... Ver mais
A empresa respondeu
Kann mich den Anderen nur anschließen!!! Absolut UNSERIÖS!!! Hatte nur einen IQ Test gekauft OHNE WEITERE Abos etc. Plötzlich wurden eben 29,99$ abgebucht. In meinen Abos war ebenfalls nichts z... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gismart
Escrito pela empresa
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Informações de contato
Huckletree Soho, Ingestre Place, W1F 0JL, London, Reino Unido
- www.gismart.com
1,3
Muito Ruim
122 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great apps with user friendly designs!
Nice company with music and wellbeing-related applications! I liked the Piano app. It helped me with my music education process as an additional learning tool!
7 de janeiro de 2023
Avaliação não solicitada
Resposta da Gismart
Hi, thank you so much for the positive feedback! It's great to hear that our hard work's paying off! :)
I was charged for "something" and don't…
I was charged for "something" and don't even know what it is! I've never heard of the company and you can't send them an email. Didn't notice the charges on my credit card until recently. Stay far away from these thieves!
9 de novembro de 2023
Avaliação não solicitada
Resposta da Gismart
Hi Joan! As far as we can see, you purchased a Premium subscription to our app Dancebit. This purchase is associated with Gismart — our business name in your PayPal account.
I am sorry for any confusion this may cause.
If you need any help, please get in touch with us at support@gismart.com, and we'll help you.
They charge you money wihtout any right…
They charge you money wihtout any right of subscription!
Never ever will use this company anymore and even high charges! really bad!
15 de novembro de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Eleonora,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
Please be reassured that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Resposta da Gismart
Dear Jane,
We sincerely apologize for any inconvenience you may have experienced. It's essential to highlight that detailed information about your 7-day trial, which converts into a monthly subscription after the introductory period, is clearly outlined on the purchase screen. Additionally, this information is reiterated in the receipt that was promptly sent to you right after the purchase.
We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment. To assist you promptly, we encourage you to check the in-app cancellation instructions for verification. Additionally, our support team is here to help, so please don't hesitate to contact us directly at support@gismart.com. We are here to assist you with this matter and will be glad to help. We look forward to hearing from you.
Gismart is a terrible company without…
Gismart is a terrible company without morals. They offered a 'paid for' 7 day trial for a dancefit app. I paid and then without any communication when the 7 days were up they took a monthly subscription automatically. Shocking. You expect it on a Free Trial but not a paid for Trial. Will never buy any apps from this Company again.
12 de setembro de 2023
Avaliação não solicitada
Resposta da Gismart
Hi! When you initiate a subscription with us, it is set to auto-renew, and we provide a warning about this on the purchase screen to keep you informed. You have the flexibility to manage and cancel your subscriptions in your Apple ID/Google Play account settings. If you need any help with that, please contact us at support@gismart.com.
Scam likely
They charged my husband's card. Fortunately the bank is quick to be like hey this looks suspicious, and we checked and no on has bought anything. Not sure how or where it came from. We contacted Google and reported it and also told the bank it was unauthorized.
12 de junho de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Tiffany,
We deeply regret any frustration you may have experienced with our service. We would like to clarify that the mentioned charge is likely linked to a subscription for one of our apps. Please be assured that we cannot initiate charges without the prior explicit authorization of our customers.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our dedicated team is committed to promptly addressing the issue and working towards a resolution that aligns with your expectations. Your satisfaction is our utmost priority, and we are here to assist you in resolving this matter.
Please be reassured that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Unauthorised Transactions - scammers!
Charged my account almost $140 for absolutely nothing. Never heard of the company nor have I bought any subscriptions so this was done without my authorisation. Apparently also provided Paypal with "tracking numbers" to say that whatever it was that I supposedly bought was "delivered". Now have to contact my bank.
17 de março de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Emilee,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization. We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
It's essential for us to emphasize that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
Please don’t trust this company
This company are crook and they just get your money it’s unbelievable how people make money from internet this is absolutely fraud in a right way I just looking to it to see what it is and I resolved a charge by this company when I open dispute the said I was in there site for 1 hours
This company charge me 27 $ just to search in there site and see what they have to offer
Don’t trust this company
4 de março de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Monica,
We apologize for any confusion and frustration you've encountered with our service. We want to clarify that the charge you mentioned is likely associated with a subscription for one of our apps. We sincerely regret any misunderstanding and assure you that we cannot charge our customers without their prior explicit authorization.
We encourage you to reach out to our support team at support@gismart.com with details about the charge and your concerns. Our team is committed to addressing the issue promptly and providing a resolution that meets your expectations. Your satisfaction is our priority, and we are here to assist you in resolving this matter.
It's essential for us to emphasize that our intention is not to cause any inconvenience, and we appreciate your feedback, which helps us improve our services. We look forward to assisting you with any concerns you may have.
How to I contact gismart?
How do I contact gismart?? F@#$ing Scamming Muppets. I have no knowledge about subscribing nor making 2 payments of the sort that they have charged me for. I've never heard of this company before until today when I checked my account and noticed 2 payments went out to them!! By the looks of the reviews they have done this to many people and continue to do so!. This is THEFT gismart!! I want a refund!!!! I've e-mailed the company with proof of their unauthorized transaction and no reply.
I've had to cancel my debit card because of these THIEVES so no more unauthorized transactions are done🤬
25 de janeiro de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Billie,
We sincerely apologize for any inconvenience you've experienced with our service, and we understand the frustration caused by the unexpected charge. We want to assure you that we take such matters seriously and are committed to resolving this issue promptly.
From the context, it appears that the charges may be related to a subscription for one of our apps. We understand that you may not have been aware of the subscription, and we sincerely apologize for any confusion. It's crucial for us to clarify that we cannot charge our customers without their explicit authorization, and we regret any misunderstanding that led to this situation.
We encourage you to contact our dedicated support team at support@gismart.com with the information ragarding the transaction you've mentioned. Our team is committed to responding to all emails promptly and will work diligently to investigate and resolve your concerns. Please be assured that your satisfaction is our top priority, and we aim to provide a resolution that meets your expectations. We look forward to hearing from you.
Very dodgy
Very dodgy, I can’t remember subscribing but could be something I checked online. I noted a once off subscription of $69.99 in December 2022 but when I checked my PayPal account, shows automatic renewal every 6 months. I just went into PayPal and deleted subscription.
21 de janeiro de 2023
Avaliação não solicitada
Resposta da Gismart
Dear Rusni,
Thank you so much for sharing this feedback and expressing your concern. We sincerely regret any inconvenience you've encountered. It's important to understand that our apps operate on a subscription model, providing access until the plan renews or is canceled. This information is communicated in detail on the purchase screen.
We would also like to clarify that a subscription can only be renewed if it's currently active at the time of the renewal payment. To assist you promptly, we encourage you to check the in-app cancellation instructions for verification. Additionally, our support team is here to help, so please don't hesitate to contact us directly at support@gismart.com. We are here to assist you with this matter and will be glad to help. We look forward to assisting you in resolving this matter.
Scammed and wants a refund.
This is very bad. I noticed when I played DJ it!, It said I had to pay 10 dollars for subscription. I pressed the X and it let me played. When I got paid from doing chores on Sunday, it said, "9.99 paid for subscription". I never paid for a subscription nor the premium. This is a scam. I want refunds. I worked hard for that money and you just robbed me and scam. I don't care if you don't accept refunds but I want my fricking money back. My hard work MONEY!!
17 de agosto de 2022
Avaliação não solicitada
Resposta da Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly, and for that, just write us at support@gismart.com. Will be glad to provide an explanation.
Scam and shady customer support
Scam and shady customer support - don't engage in any of their apps. Sadly if you're here looking up Gismart you probably already have. I noticed a $29.99 monthly charge in Paypal and didn't recognize this name. When I reached out to support they told me I subscribed in April, but their records showed I did not have an account and had never used their service. They asked if I needed any help getting started. Well I asked to cancel, and asked if the last charge could be refunded since I originally contacted them the day of the charge and it was now one day past. A person named Trent informed me their TOS does not allow refunds and linked me to a TOS page on a Harmony Bit website. What is Harmony Bit? It had nothing to do with my subscription. So shady, and stole about $90 from me.
23 de junho de 2022
Avaliação não solicitada
Resposta da Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly, and for that, just write us at support@gismart.com. Will be glad to provide an explanation.
WARNING I was charged $67 even though…
WARNING I was charged $67 even though there was no subscription. I was just in my subscription section a few days before the charge. THERE WAS NOTHING IN THERE FOR THIS APP BUT STILL GOT CHARGED!
Edit.. 2 years later they want to respond with this does not happen... if this dont happen, why did I get charged and why did I get the refund. THIS IS A SCAM DON'T USE THIS APP!!!! You been warned. I still have all the emails back and forth it was not till I threatened to go to google to expose how they were able to cheat and make you get a bogus subscription. Thats when they gave my refund to keep me quite. I may just collect it all and send it to google, since they are trying to scam again.
2 de novembro de 2021
Avaliação não solicitada
Resposta da Gismart
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' approval since every step requires their confirmation. However, we can investigate your case more thoroughly. For that, just write us at support@gismart.com. Will be glad to provide an explanation.
I use some of their music apps and I…
I use some of their music apps and I like it. It's not free, but I know what I pay for. My favourite one is DJit!. But, please, add more new songs there ✌🏻
2 de agosto de 2021
Avaliação não solicitada
Resposta da Gismart
Hello there! We're thrilled to know that you love our app:) We'll continue our hard work to ensure we keep delivering the best experience possible.
Fraud, Not Trial applications
Not Trial applications,
App-store say buy in app, but inside you see nothing about that and then they start charging every week.
99SEK about 9EUR, you can buy a real tuner for that money no mater the good things might be in the app.
99SEK/year might be ok but every week.
5 de maio de 2021
Avaliação não solicitada
Resposta da Gismart
Hey! We're sad to hear that you didn't have a 5-star experience. Can you message us at support@gismart.com with ideas on how we can improve? Speak to you soon!
مرحبا بك
مرحبا بكم
لقد جئت اليوم لأنقل إليكم تجربتي للعبة الطبول
إنها لعبة جيدة
و لدي بعظ الإقتراحات لها
أن يكون هناك قابلية اللعب اونلاين مع أشهاص آخرين و تحديهم أو إمكانية إنشاء غرف يجتمع بها اللاعبون و يتشاركون إبداعهم
هذا كل ما لدي
و بالتوفيق
8 de maio de 2020
Avaliação não solicitada
Resposta da Gismart
أهلاً! شكرا جزيلا على تقييمك! يبدو أن لديك بعض الأفكار الرائعة لتحسين تطبيقنا. نحن نعمل باستمرار على تحديث تطبيقاتنا وتطويرها، لذا نقدر تعليقاتك بشدة. سوف نتأكد من مراجعته قبل نشر التحديث التالي. شكرًا لك!
Music Zen
Thanks for your initiatives during the pandemic. I adore the free Music Zen app <3
7 de abril de 2020
Avaliação não solicitada
Resposta da Gismart
Hello! It's amazing to hear you liked Music Zen! We can't thank you enough for taking the time to share your feedback with us.
Good tuner and Guitar play app
Good tuner and Guitar play app, nice job guys! Make more features and tunes plz
19 de março de 2020
Avaliação não solicitada
Resposta da Gismart
Greetings, we appreciate your 5-star rating! Your feedback is noted. Rest assured, we will persist in our efforts to ensure that we consistently provide the optimal user experience!
This company has no problem keeping a…
This company has no problem keeping a customer's money no matter how dissatisfied the customer is and even if the customer is not going to use the product at all. This business exists to siphon your money through hoping you forget to cancel a recurring subscription. STAY AWAY.
18 de novembro de 2019
Avaliação não solicitada
Resposta da Gismart
Hello! We're sorry to hear about your negative experience. Can you drop us a line at support@gismart.com so our team can investigate this in further detail? We look forward to hearing from you soon!
Any company that markets auto renew…
Any company that markets auto renew software are criminals. And these guys are no exception. I downloaded their app BEATMAKERGO I did not use it as it was "Free"Until you left the app on your phone and forgot about it. It renewed within 7days and renewed at least 7 times before I realised- Criminals! Always read the fine print in their software terms. 14.99 a renewal- Just dreadful. yet there annual subscription is only 59. Go figure!
21 de fevereiro de 2019
Avaliação não solicitada
Resposta da Gismart
Hi there! Please note that when you start a subscription with us (either Premium or a free trial), it will renew automatically until you cancel — we warn about this on the purchase screen. You can manage and cancel the subscriptions in your Apple ID/ Google Play account, or reach us at support@gismart.com so we send you the relevant instructions.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.