Globe Telecom Avaliações 

I have been a Globe Telecom subscriber for more than a decade, and I recently renewed my postpaid account. I requested a change to my old mobile number. Globe recycles mobile numbers, but do not take the time and make the effort to check if the recycled number they will assign a subscriber is fully free to be used. The recycled number they assigned to me cannot be used on Apple, GCash, or BDO. I asked for the recycled number they gave me to be changed to a new, clean one or reverted to the original number. I even said that if I have to pay ₱5,500.00 PHP for the admin fee, I'd be willing to do so just to get it changed to a truly new, clean number I can use. But they're unwilling to assist me and are dead set on telling me, "YOU HAVE TO WAIT FOR 6 MONTHS". The recycled number is only good for texts and calls. Globe Telecom's chat representatives are no better than their chat bot. They do not consider situations. They're unwilling to escalate requests. Team leads, supervisors, and managers are hesitant to look into the valid reasons for the second change number request. Globe Telecom does not value loyal repeat business. I regret ever renewing my account with them. I am in utter disgust with the lack of empathy.

I suppose to write 0. I scheduled a technician for slow connection, and I collected screenshots. However the phone representative insisted that the connection is good. Also technician just check the modem and leave. I have this problem for months now, not to mention this happens almost a year and still unresolved. I have this service for 4 years and I still have my patience. Hope you know this before I leave your company.

Globe technicians disconnects lines on our area repeatedly then you'll contact the unhelpful AI just to get to a human CS which will avoid you like a plague.

Globe does not answer queries anymore. It will make you wait for 24 hours in messenger? and when the Customer service alledgely appears (don't know if that is a bot too) ofcourse you can't be waiting online in messenger for 24 hours God knows what hour will that be. You will end up with no answers to pressing questions outside their almost useless electronic manual - the bot.

I know that it will take time to talk to an actual agent yet when I already talked to one, they ended the conversation without asking my concern and if they resolved the issue.

If I could rate it 0 stars I would but sadly I can't. The internet sucks I paid so much for this internet only for it to be this weak. Like I paid so much just to be exchanged for this weak internet.

I asked for an internet transfer to my new house, they turned off my internet more than 24 hours before the transfer and I was unable to work (working from home with com or wifi). the technician said that we would NOT need to take the modem to the new house and so we didn't, when the day of transfer arrived he simply said that he needed the modem (lack of information and training), installed a temporary one and said that the next day he would return to install the new modem. he NEVER came back (it's been almost 5 days) and my internet hasn't been working since then. I don't have internet at home, I'm not working and the amount will be deducted from my payment because of them. On top of that, when I enter the chat to speak to the Globe representatives, they close the chat in my face, I scheduled calls and no one has called me yet (more than 2 days) and the technician doesn't show up at my house. I asked agent APRIL for the service protocol and she stopped responding to me and did not close the chat, in other words, she is ignoring me.

Kinakain load KO ang panget Ng service NYU

The signal is too weak to be even good we are using it because it is what we can get but why is the signal strength too weak super weak it took me 30 minutes just to open the page so I can review

VERY DISAPPOINTED!

it’s been 2 weeks and still, we have no wifi!!!!! we already just got it fixed a week ago because of the fire that caused it near our area. And now, it’s because they said that they are trying to relocate the wires!! Okay i get it and i understand but they have informed us that they will schedule a visit to our house BUT NO ONE CAME. FOR THE THIRD TIME ALREADY. Is this a joke? We have received multiple texts from different specialists AND THEY ARE ALL TALK. I am very disappointed because everyone in our household are mainly relying on data.. We have to go to work or to school just to get our job done or to take online classes and other important stuff that needs to be completed within the day! OH MY GOD GLOBE VERY DISAPPOINTING TALAGA HAY NAKO LAGI NALANG!!!! We always pay on time so I don’t get this kind of treatment. Galing ah taking us for granted meanwhile in the same bldg, someone who is also using the same network has theirs FIXED?!?!!!! no comment.

Terrible customer service.
Paid for the top up, which did not receive.

Registration was a nightmare, keep refreshing pages after uploading required photos, was successful after 59th attempt, I can still remember all the info need to fill up.

Bad network, does not even work when u are on holiday's.
Sometimes when u need to make calls, doesn't work
And when you play alittle, it disconnects you.

You can't even reach anyone in customer service. I paid for the internet installation which never happened. They scheduled me on a specific time on which the tech crew did not show up.

F poor mobile signal along Ayala Ave
Slow and lag while using home Fibre

Reliable and fast internet my Axx

PAKIUSAP KO LANG GLOBE MAGING PATAS NAMAN KAYO SA SERBISYO NYO. MABILIS MAGTANGGAL NG INTERNET CONNECTION PERO MABAGAL LAHAT PATI SERBISYO AT RESPONSE NYO SA CUSTOMERS NYO.

Horrible inconsistent service, constant outages, and they don't offer a refund for outages, switch now if you can

Globe TC is proven to be thieves!!! My brother went to their Agoo branch with authorization letter from the account holder to have our subscription cut. The lady said internet will be disconnected and they will call my brother soon. No calls of course. Then we still received a bill the following month and the next. Tapos ngayon, yung owner na ang pumunta sa Globe office sa Manila para lang sabihang pay the full bill (almost 4k) saka nila terminate ang connection. Mga magnanakaw talaga!! Swindlers!

Bad service the email they provide the talks@globe is a lie the enailbis wrong putang ina nyo you steal money to your client then if the clientfailed to pay the line for 3 days you cut the line until we pay but we still pay full amount..pinagluluko nyo filipino

I would give negative stars if I could. Absolutely terrible company to deal with. You might as well get a prepaid phone plan somewhere else, their customer service is absolutely terrible and unprofessional. They sneak extra charges onto your bill that you have not committed or done. When you try to get customer service there is none. I would never recommend this company to anyone in the world. Globe is a joke.

globe tanauan branch is great at charging but the service is bad..the service is bad especially the technician, different technicians came 5 times but not one of them did anything about my internet problem..I just ask do I have to pass on what they are doing to another technician ?do they know what they went to work for? I have been without internet for two weeks..