Globe Telecom Avaliações 

My prepaid SIM card was suddenly suspended. Waited two hours at the shop only to get told I have to wait for mail. They don't explain or have a freaking clue. The mail told me it is suspended because of suspicious activities. That doesn't make sense, I was never able to make any calls, I just didn't report it before. No warning, no questions before, nothing. Now I sent the required information, but I don't have hope, they seem to be incompetent. think I just better get a Smart card and forget about the rest of my load. It's ridiculous.

I was sold this Sim card at the airport by the offical Globe team and told it was 149GB for 21 days. But it only lasted 7 days.
I paid a lot for the sim and service, highly unimpressed.
ripped off.

You have unlimited calls but also unlimited no connection. It’s robbery that you even charge for your service. And mobile internet coverage is just as bad. You can offer 100gb it doesn’t matter when you barely get connection of a few gb and when you do it’s snail speed. You guys have major issues and need to focus on customer service than trick your customers with fancy marketing out of their peso.

A Philippines National DISGRACE!

Don't use it! You might find your number unusable after a few months. Happened to me twice and after 3 hours queuing in their badly organised shops the first time they had no record and second number, spent 2 days on customer support being asked the same questions intermittently over and over like a merry go round. No wonder The Philippines is so broken when basic essential services are unworkable and so hopeless.

When i asked customer support how to file a complaint I was ignored.

Customer support non existent, had some questions about their Traveller eSIM. They just respond that they don't know and close the chat.

They steal my balance. As i complain they try to make a fool of me.

Get rekt.

Bought 5G, connected LTE. Reached support, got ghosted. Lol

Walang kwentang telco useless lang ang load

I came into the Philippines from Canada wanted a local pay as you go Sim card got a Globe card after answering 1,000 questions I finally got it loaded took my money but never worked proper . If you can use another provider .

dogsh*t — never felt so disappointed in my life, find a better alternative internet provider.

if I can rate a 0, I would. No option to chat (chat support took 12 hrs to answer to my concern in messenger). If you have problems with your sim, you're already fcked.
Went to their physical store and still no means to assist me.

Disgraceful. The only support you can get when you're not in philipines seems to be through their globeone app, so if your concern is that you can't log into the app because you didn't receive the stupid one time pin code that they're supposed to send via sms then there's nothing you can do, you cant pay your bills, you cant change your plan, you cant get support, etc etc. What kind of logic is that? I hate their app's stupid 2 factor authentication system. If this company ever goes bankrupt, I'll break out the champagne.

Globe has the worst customer service. Imagine, I have to wait 3 hours just to be accommodated regarding my sim recovery. I submitted an affidavit of loss because I had to dispose my phone due to the battery became bloated and not even one phone technician can open it. They advised me to dispose as it might explode. The phone is made of solid steel (basic china phone). I waited for an update as they said they will contact me to no avail. It has been my number for almost 12 yrs and take note it was registered early this year and they won't let me recover my number that's also used as my Gcash. Worst customer experience ever.

They promote the globe on app and they removed the customer service hotline.... then it redirects you to a bot in facebook chat before you get to a chat with the most useless representatives you can talk to. They say they can't process your inquiry and there was an error or whatever drivel and says they are processing and they never contact you again..... removing the hotline was the most stupid move they could make.

I had been a loyal customer of Globe for over 12 years and have not had any serious complaints during that duration. However, recently, their service had become very poor, with the internet getting slower and slower each day. At first, I thought it was only temporary and would probably be fixed in the next few days, but apparently it was only getting worse. I have never had experienced this level of frustration with this ISP in those 12 years I had been using their service. Their customer service was even worse. I reached out to them via messenger and within just 24 hours, my complaint remained unresolved, with the agents just passing me around and no one willing to help me with my concern. I spoke to four different agents in those 24 hours and not a single one provided a solution. They would only ask about my concern and then stop responding. Several hours later, another agent would reach out again, asking the same question and then leave me hanging again. Incompetent agents! I am very done with this internet service provider. BYE!

They will take your money more than you need to pay. Paid a mobile data plan of P2499 on Nov 4, wanted to down grade and was told I must change it by Nov 17. Did So, but I must pay the new plan of P1,499. I asked if I can wait until Dec 3rd so to not waste my 1 month of P2499, they said no, and there’s no way around it. So I was forced to pay P1499 and wasted P2499 for that same month. They’ll try to squeeze money from you with their exploitive policies.

Piece of ....

Everyone's so useless. Takes weeks to fix a connection. Advanced payment? Trash provider, I don't know why this business still open. Saying best 5g service provider. Hope you guys will live forever.

Garbage. If you are a foreigner and you come to the Philippines do not even think to purchase this garbage at the airport. It is like signing for a scam. Their internet does not work most of the times, forget high speed, you can´t even open your email. And of course forget about pairing your laptop, doing teleconferences or downloading. And ZERO costumer service. I have had SMART and this garbage, I will go for SMART again on my next trip.

WORST customer service!! Your hotline is useless!
USELESS at All!
There is no way to talk to a human, all AI.
There should be NO stars in this rating but you could not leave a feedback without it. What a shame! WORST Ever!