Do not subscribe. You can't cancel and you're automatically renewed into another 12 months. Products are the same, primer, hair masks, same colour lip liners. I feel scammed. Don't bother.
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Veja o que dizem as avaliações
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Ver mais
A empresa respondeu
Glossybox in USA is closing down, and a lot of older boxes are on clearance. I ordered 3 which arrived very quickly, but the last one was incorrect. I reported it right away and included a picture, an... Ver mais
A empresa respondeu
I would like to understand what means the variations and US numbers in each purchase, this isn’t clear! I believe everyrhing should be clear and intuitive for the costumers. Other point, some glossy b... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Glossybox
Escrito pela empresa
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Informações de contato
Alemanha
- www.glossybox.com
3,0
Bom
3 mil avaliações
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You guys took my money for the glossy…
You guys took my money for the glossy box Christmas 2021 and the November glossy box and I never got either of those I only got the other two $7 ones I ordered would that order in July I'd like to know what happened to those
22 de julho de 2023
Resposta da Glossybox
Hello,
I am sorry to hear of this issue regarding your order.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Super Abwicklung!
Super Abwicklung!
Tolle Produkte!
Super Kundenservice!
Besser als bei der Konkurrenz P*** B**
Da bekam ich 24 Stunden Nach zahlung schon die erste Mahnung..
Leider habe ich die Bewertung erst nach Kauf gelesen.
Also hier macht ihr alles richtig <3
3 de junho de 2023
Avaliação não solicitada
Resposta da Glossybox
Hallo,
Vielen Dank für Ihre Bewertung!
Es ist immer eine Freude, dieses Feedback von unseren treuen Kunden zu erhalten.
Ihr Feedback hilft uns immer dabei, unsere Dienstleistungen aufrechtzuerhalten und zu verbessern, und das Team freut sich sehr über Ihre freundlichen Kommentare.
Sollten Sie Fragen oder Unklarheiten haben, zögern Sie bitte nicht, uns zu kontaktieren und wir helfen Ihnen gerne weiter.
Sei vorsichtig und hab einen schönen Tag.
Mit freundlichen Grüßen,
Jane
Ich warte nun schon zum zweiten Mal…
Ich warte nun schon zum zweiten Mal unnötig lange auf meine Glossybox. Der Sendungsstatus ändert sich auch nach 1 1/2 Wochen nicht. Das Geld wird aber gerne pünktlich eingezogen!! 😡 ich hab wieder gekündigt.
Jeder Boxanbieter schafft es pünktlich zu versenden! Und diese Hinhalte Strategie die Sendung elektronisch zu übermitteln und nach fast 2 Wochen immer noch nicht zu versenden grenzt an äußerst unehrlichen Verhalten!
1 de agosto de 2023
Avaliação não solicitada
Resposta da Glossybox
Hallo Meryem,
Es tut mir leid, von der Frustration zu hören, die in dieser Angelegenheit verursacht wurde.
Gerne löse ich dieses Problem für Sie. Bitte geben Sie Ihre Bestellnummer an oder kontaktieren Sie uns über Ihr Konto und wir werden das Problem umgehend lösen können.
Mit freundlichen Grüßen,
GLOSSYBOX Team
I love to shop the outlet
I love to shop the outlet, the boxes for 7$ is a good deal.
7 de agosto de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was quick and easy 😎
4 de agosto de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I never received my boxes
I never received my boxes, apparently one was returned, but they never emailed me and offered to fix it. I guess they were just planning on keeping the money and the box. I ordered two, but they only sent one. Never got either box, so I would give it a zero out of 5 stars. Never offered another box either!
13 de abril de 2023
Resposta da Glossybox
Hello Klo,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Confusing Website
I wanted to sign up for reoccurring boxes, but couldn't figure it out. So, I'm just going to order one monthly for my daughter to see if she likes it!
28 de julho de 2023
Resposta da Glossybox
Hello Katie,
Thank you for taking the time to leave your review, we value and appreciate your comments.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
PayPal Access
Web sites easy to use on my phone or iPad. Payments were easy to make.
25 de julho de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Survice is very good they are really…
Survice is very good they are really friendly and solved my problems really quick I’m very satisfied about Glossybox and the customer service amazing I chatted with Leah very friendly and really nice behaviour thank you very much
22 de julho de 2023
Avaliação não solicitada
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Perfect result with my query regarding…
Perfect result with my query regarding pricing. Quick response and great resolution. Thank you
21 de julho de 2023
Avaliação não solicitada
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy too choose explanation of products…
Easy too choose explanation of products is amazing
21 de julho de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Order was not correct
The only reason I give 3 stars is I did not receive my order. I ordered 4 boxes from the outlet store, all 4 were different months/years. I received 2 boxes of the one I had pick, and 2 boxes of another box. No price difference but I did select 4 different boxes. Frustrating.
4 de julho de 2023
Resposta da Glossybox
Hello Angela,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Claire
I loved getting the Box
I loved getting the Box, it was like a gift surprise!
I used all the products and loved trying different products.
I’m sad the subscription stopped, it’s better than therapy!
18 de julho de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Wrong boxes sent!
I did not receive the boxes I picked. I was sent random boxes. The $15.00 box was resent. I had ordered it before. Not happy.
7 de julho de 2023
Resposta da Glossybox
Hello Patricia,
Thank you for taking the time to leave your review.
I am sorry that this has happened. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
The box I ordered from the outlet
The box I ordered from the outlet, was not what I received. I would never order a face roller. That's like ordering an easter bunny or santa claus.
9 de julho de 2023
Resposta da Glossybox
Hello Sherri,
Thank you for taking the time to leave your review.
I am sorry that your order arrived this way. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
It was very easy to maneuver around the…
It was very easy to maneuver around the website. The deals that you had were awesome. And I will definitely be ordering in the future.
9 de julho de 2023
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Liam dealt with my issue
Liam dealt with my issue, of not being able to use my credit against a recent order, very efficiently. Things go wrong from time to time but it’s how it’s dealt with that makes the difference. Well done Liam I’m very happy with the outcome.
10 de julho de 2023
Avaliação não solicitada
Resposta da Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Lack and no clear information of products
I would like to understand what means the variations and US numbers in each purchase, this isn’t clear! I believe everyrhing should be clear and intuitive for the costumers. Other point, some glossy box doens’t show the detail of each product, this ia essencial for online purchases. Thank you.
6 de julho de 2023
Resposta da Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Although I’m saddened that the…
Although I’m saddened that the subscription program has now been discontinued for the US. I still had 5 months left but received a small credit. The last young lady said that it was paid for in September 2022 I kept asking her if she was sure. She said yes I did not receive a box for September nor October. I looked at my account and it was paid in full on beginning of November and received my first box 11-22-2022, so I still believe that I was owed more of a credit than 70. I don’t know how but it says 8 boxes delivered so only a 4 month credit it makes no sense 11 months would end in November. My last box was june 2023. By the way if I had not asked Nadia to see when my July box was going to ship I would’ve have known that my other boxes were not coming. All this being said I was happy that I could still order on your website and it would still be delivered to my US address. I loved your program. I loved getting a surprise every month. It was so exciting to see all the new products I’ve never done self-care. I was my mothers caregiver until she passed away two years ago in my home. I would work all day and then take care of her all night, and I never took care of myself and for the first time I started using facial products and I love it. I absolutely love it.
6 de julho de 2023
Resposta da Glossybox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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